With a single step inside Wedgewood Hotel’s lobby off Hornby Street in Vancouver, squarely across from Robson Square Gardens and the Vancouver Law Courts, a pungent aroma of tuberose and frangipani hits me.

A veteran of AutoCorrect, AutoFormat, and the first wave of AI in productivity software on what really makes software feel helpful.   There was a moment, decades ago, when software stopped waiting to be asked. Until then, the contract between a user and a program was simple: you issued a command, and the program obeyed. Then […]

Enterprise AI usage is increasing faster than ever before, but most enterprises lack the operating models needed to turn that usage into business value. Leaders are funding pilots, adding tools, and expanding access, yet many still lack a clear line of sight from an AI investment to the outcome it produces. The central question is no […]

For years, business leaders have talked about the Future of Work as something just over the horizon — a transformation that organizations should begin preparing for before it arrives. Let me tell you straight out — the future has arrived. So the question no longer is “How should we prepare for the Future of Work?” […]

Growth changes an organization in ways that are easy to see. There are more employees, customers, products, locations, meetings, and layers of responsibility. What is less visible is another consequence of growth that may matter even more: people become increasingly dependent on one another to get anything done. A decision in marketing affects sales. A […]

Did you hear it? The collective sharp intake of breath when Gallup released its annual “State of Workplace” report last week. Leaders everywhere spat out their morning coffee when they read that global employee engagement has dropped to a woeful 20pc. The report made for grim reading. Gallup estimates that low employee engagement costs the […]

Strong leaders are not immune to fear. They build the confidence, communication, relationships, agency and courage to move forward while fear is still present.  Fearlessness is often mistaken for an innate quality – something bold founders, charismatic executives or people who seem comfortable with risk are born with. But fearlessness does not mean feeling less […]

A company that spent the first half of 2026 trying to win customers back just made a decision that could undo all of it.

One of the fast-food chain’s largest operators could close as many as 30 restaurants, new filings reveal. Five have already been identified. A sprawling Wendy’s franchisee that sought Chapter 11 bankruptcy protection earlier this month could close as many as 30 restaurants over the next few weeks as part of a cash collateral agreement, new court filings reveal. Meritage Hospitality Group, which operates 314 Wendy’s locations across 15 states, says it has already identified five unprofitable

A small group of founders who already got rich online are now betting real money that in-person connection, not AI, is the next scarce resource.