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How to build a strong online community of loyal customers for a relevant and credible business. In order to build a strong community, there are a few key factors every business should take into consideration. This article will assist you in gathering the building blocks for a strong online community..... [read full story http://is.gd/mKX7UB]
Experts share their advice for publishers and journalists who want to utilize Facebook to enhance reporting, discussion and reach. To capitalize on the potential of Facebook and other user-heavy social networks, publishers have hired community managers and digital strategists to optimize traffic and engagement on those platforms. Editors, reporters and producers are likewise tapping into Facebook, using reactions from fans to improve their storytelling methods...... [read full story http://is.gd/mdJXEN]
What’s a cookie? How do I protect myself on the web? And most importantly: What happens if a truck runs over my laptop? A fun guidebook from Google on things you’ve always wanted to know about the web but were afraid to ask, read on.... [read full story http://is.gd/Q7aiw8]
How to build a powerful free social media dashboard to listen for any mentions about you and get feedback on your marketing campaigns. Knowing where your company is mentioned online, who’s doing the mentioning and how others are responding is crucial to 1) understanding the “buzz” about you, 2) addressing complaints and negative mentions quickly, 3) knowing the impact (or lack thereof) of your marketing efforts, and 4) shaping social media marketing efforts to reach the right people (key influencers) on their preferred platform.... [read full story http://is.gd/ujUnv0]
I've just spent my first week on the social network/game called Empire Avenue, a new kind of site. If Twitter encourages us to tell the world what we are doing, and Foursquare tempts us to tell the world where we are doing it, then Empire Avenue asks us to determine what we think our friends and brands we like are worth. The network is partially a fantasy stock market which allows you to "buy and sell" profiles, whether they are profiles of friends or companies. It uses it's own currency system called "eaves." [read full story http://j.mp/kD3ssS]
I’ve probably approached Twitter marketing in fifty different ways. And in an attempt to find the best way to go forward with my own marketing efforts on Twitter, I recently realized that I’d collected a fairly valuable list of killer resources along the way. Would you like to know how to start marketing your business on Twitter? How about more advanced approaches to getting more retweets, more followers, and more prospects for your business? [read full story and resources http://is.gd/iUbkTv]
Facebook recently published a PDF document giving businesses a guide to best practices for marketing on the massive social networking site. The 14-page document, titled "Best Practice Guide: Marketing on Facebook" serves as an official resource on how to take advantage of Facebook's advertising products, social plugins, analytics and other tools to grow one's business..... [read full story and download the PDF http://is.gd/OfuA77]
What makes people want to talk about your brand in social media? You can’t succeed in social media if you don’t have something interesting to say. At this point in your social media experience, you (hopefully) understand that social media marketing is not just about having a Facebook page or a Twitter profile. Social media is the vehicle for communicating and distributing interesting stories (content) across the internet. In turn, readers share the content they think is compelling.... [read full story http://is.gd/Np5ZcA]
I have identified six types of the social customer, all with varying degrees of influence. I don’t discuss influence specifically because every customer, social or not, has some level of influence over others. What’s important to note is that this is not a life-cycle. Social customers interact with business and brands differently based on their emotions and how they are feeling on a given day. Social CRM is at the center because support, sales and community management teams are the ones responsible for determining the rules of engagement based on the behaviors of the social customer. Organizations today are already deploying social technologies internally, creating workflows and governance models to address the landscape. That being said, here are few ways to think about social customers.... [read full story http://is.gd/tlJEM1]
What is the proper balance between personal and professional outreach on Twitter? If I am using my account to promote company and client content, is it also appropriate to carry on conversations on a personal level about sports, a great recipe or my favorite charity? This is a great question and one that I have to address on two levels, philosophical and practical. At its heart, Twitter is a business networking tool … which is what many companies and individuals don’t understand. They view the platform as just another way to broadcast company press releases. By trying to force-fit old “broadcast” media thinking into this new platform they are sub-optimizing Twitter at best and hurting their brand at worst. ... [read full story http://is.gd/EbI7kB]
You don’t have to look too far to see other examples and you can bet we’ll see a lot more who understand this cycle, whether consciously or not, and apply the thinking to create new markets or serving existing ones better. Those that serve or create markets best win... [read full story http://j.mp/UyaTG]
Social CRM means different things to different people. If you ask three people to explain social CRM chances are that you’ll get four different responses. The thing to remember is that all of this “social” stuff is about solving customer facing problems that address people’s change in behavior, expectations, technological fluency, and communication methods. These problems are solved with strategies that include BOTH new technologies (such as Facebook, Jive, Lithium, Twitter) AND older technologies (such as CRM systems). While there is no strategic blueprint or “one size fits all” approach that organizations can adopt, there are a few key questions that organizations can ask themselves around 5 key areas: business goals and metrics, culture, technology, rules and guidelines, and workflow and process...... [read full story http://is.gd/TGQ5g5]
Adam Ostrow talks about Mashable, how blogging has transformed the world of media and shares some of the social media trends you need to follow. Here are some of the things you’ll learn in this video: - Tips on how to become a successful group blog; - How current trends in social media impact business; - Why it’s important to follow how social media is transforming television; - Why video is growing today. [read full story and watch video http://is.gd/y9hu5P]
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When you think about ecommerce, you think about Amazon. But how did a company that started with online books come to dominate an estimated one third of ecommerce in the U.S.?
In the 72 slides above, global consulting boutique faberNovel breaks down Amazon’s business and strategy. The keys to Amazon’s success are 1) the Internet imposes no limits on how much Amazon can sell; 2) its control of customer accounts and loyalty, and 3) and a growing ecosystem that is helping it cement its place in the world of digital goods as well.
The new equation for online marketing is simple, quality content + good strategy = more customers. Use these 5 tips for successful content marketing: 1. Understand how content works; 2. Integrate varying forms of media; 3. Leverage SEO best practices; 4. Keep conversions in mind; 5. Go mobile. [read full story http://is.gd/asRIRa]
Traditional onsite SEO and backlinks are still fundamental. But if you really want to get competitive with your SEO strategy, you need to send search engines the right "social signals" that your site and pages deserve to rank well. 1. Getting Tweeted to Rank; 2. Socializing Your Content Strategy; 3. Influence Through Influencers; 4. Be Likeable; 5. Diversify the Communities You Target; 6. Build a Brand That Ranks; [read full story http://is.gd/o4j4y1]
We spoke with Dave Olson, HootSuite's marketing director, for a primer on using HootSuite for social media marketing. - Track Campaigns and Engage Daily; - Measure Success; - Get Help and Give Feedback.... [read full story http://is.gd/SOsGXf]
The QR code has been widely embraced by consumers over the last year and these 7 examples highlight some of the great examples of QR code marketing... [read full story and watch videos http://is.gd/EJpbBu]
Local marketing: how to locate people who live or tweet in your city or neighborhood to create a Twitter strategy relevant to your business. For example, you can search for: - City name - Neighborhood or community name - Local landmarks - Local businesses - Event venues, museums and public locations - Local fairs, parades and community events - Hashtag identifiers for a local community or event [read full story http://is.gd/XHy0Re]
So you’ve got the social PR basics down, and you’re following and engaging with relevant media and influencers. Maybe you’ve even developed a few social media campaigns for your company or clients. What are some other ways you can give your PR efforts an added social boost? Even if you've got the basics down, here are five social media tips for PR professionals..... [read full story http://is.gd/rV3hk6]
Simply put, there is no one single way to measure online influence. And in the past, measuring influence has been based on popularity or celebrity. In a recent post, Brian Solis, principal of The Altimeter Group, wrote, “If we look beyond the word ‘influence,’ we see that the ability to measure effect is complicated and elusive. I believe, however, that we’re closer to measuring social capital, at least in a digital sense, than we are [to] measuring outcomes.” This means that online influence isn’t about popularity, it’s about expertise.... [read full story http://is.gd/UbvGhN]
Need to market your local business? Here's how to get started with Foursquare specials. When Foursquare 3.0 launched in March, the app’s entire merchant platform was revamped. The location-based service offered more options for specials. To date, more than 250,000 small and large businesses have signed up on Foursquare’s free platform for businesses; many of these have offered specials. The beauty of a Foursquare special is that when users often check out the “Specials Nearby” menu when they first open the app.... [read full story http://is.gd/x4uF9i]
As more advertisers and brand marketers realize the value of social media, they are flocking to set up Pages on Facebook, the largest social network of them all. The stats are impressive. 50 percent of Facebook's more than 500 million active users are creating and consuming content on the social network on any given day, and the average U.S. user spends nearly six hours per month browsing around on the social network... [read full story http://is.gd/rULfiG]
“Whaa? Are you talkin’ to me?” Yeah, I’m talking to you. Whether you’re part of a small marketing team or just a regular ol’ small biz (where everyone wears a marketing hat), I’m talking to you. Specifically, you team managers or small business owners who, along with an assistant and intern, do it all. Or maybe I should say, do it all wrong. White. Hot. Mess. Your marketing programs may be in poor shape for some of these reasons (why stop at 5?): 1. Misplaced value 2. Vague or inconsistent priorities 3....... [read full story http://is.gd/WO7AKY]
Our trusty CMI contributors weigh in on tools for social media monitoring, collaboration. productivity. Here are their favorites. [read full story http://j.mp/kPJoPX]
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