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Martin (Marty) Smith's comment,
November 22, 2012 8:21 AM
Thanks for the Rescoop Don. Have a Happy Thanksgiving. Marty
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How To Avoid Epic Customer Service Fails
Epic customer service fails in a time of connected social media are more costly to brands and companies than ever. One would think given the immense power any consumer has companies would make sure their customer service TALK and WALK match.
Not so much as it turns out as this post on how my TV was stolen twice proves.