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Scooped by
Thomas Faltin
October 23, 2014 5:47 PM
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Wouldn’t it be nice if you could have an automated customer service center on your website—a place where your customers could go to chat, in real time, with a technical support representative, a …
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Scooped by
Thomas Faltin
October 23, 2014 5:45 PM
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My first ever customer service job was working at McDonalds when I was 13 years old. My most recent customer service position began in 2007 when I was working in a contact centre answering 100 calls/…
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Scooped by
Thomas Faltin
October 23, 2014 5:45 PM
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We all know that the only constant in today’s world is change. The big warning for businesses today is, of course, “innovate or die,” and planning for change is critical to executing initiative…
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Scooped by
Thomas Faltin
October 23, 2014 5:44 PM
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As brands across the globe scurry to put in place public relations plans for next year, it seems fitting in these last few months of 2014 to reflect on some of the most memorable concepts that caught…
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Scooped by
Thomas Faltin
October 23, 2014 5:44 PM
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Four Helpful Reports When you work with PPC advertising, you gain the advantage of determining just who is clicking through your ads and who is taking a quick exit as well. Utilizing Google Analytics…
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Scooped by
Thomas Faltin
October 23, 2014 5:43 PM
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Strategic planning is extremely important, but the way we plan, and the plan we create, do not provide the dynamic roadmap everyone in the organization needs in order to shape the best future possibl…
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Scooped by
Thomas Faltin
October 23, 2014 5:41 PM
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Hot on the heels of raising $5.5 million in venture capital funding, new social upstart Ello — hoping to achieve the precarious balance between remaining a truly ad-free social network and fina…
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Scooped by
Thomas Faltin
October 23, 2014 5:40 PM
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You might have some of the best content online, but it won’t do you any good if no one sees it. Considering that there are millions of social posts, tweets and blog entries created daily, it’s mo…
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Scooped by
Thomas Faltin
October 23, 2014 5:38 PM
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If your company is involved in social media, one of the elements you worry about is if you’re sharing in the best way. You want to maximize your company’s exposure but choosing the best social ne…
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Scooped by
Thomas Faltin
October 23, 2014 5:38 PM
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In his returning parody interview show, Zach Galifianakis really went for it with jokes at the expense of Brad Pitt in a new segment of Between Two Ferns. Pitt went on the Funny or Die interview se…
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Scooped by
Thomas Faltin
October 23, 2014 5:37 PM
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As a young professional, I still feel a deep connection with our education system and students in particular. I personally believe that LinkedIn shares the same passion in wanting to see students and…
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Scooped by
Thomas Faltin
October 23, 2014 5:37 PM
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For CIOs, wearable technology has real potential to boost productivity and enhance the bottom line, but they should be aware of the technology's potential setbacks.
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Scooped by
Thomas Faltin
October 23, 2014 5:37 PM
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Retailers are grappling with how best to analyze the explosion of data in the last few years to generate meaningful, actionable insight that boosts sales..
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Scooped by
Thomas Faltin
October 23, 2014 5:45 PM
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If you want to rise to the top, you need to permit your data to flow freely into the customer experience. So say marketing leaders at some of the world’s most successful brands like Procter & G…
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Scooped by
Thomas Faltin
October 23, 2014 5:45 PM
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When it comes to thought leadership in the digital marketing space, there is certainly no shortage of material out there. Not only are there numerous publications dedicated to providing new insights …
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Scooped by
Thomas Faltin
October 23, 2014 5:44 PM
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Last time we established that trade shows are many things, among them giant cash-sucking machines, that are terrible at lead generation. Before we dive into the Very Simple System, let’s remember t…
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Scooped by
Thomas Faltin
October 23, 2014 5:44 PM
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Most of the purchasing decisions we make are fairly straightforward – grocery shopping, for example. Then, there are other purchases that require a more in-depth level of research: Your next car or…
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Scooped by
Thomas Faltin
October 23, 2014 5:44 PM
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Any of us who have ever served on a nonprofit board for more than a year have most likely been part of the ritual known as the “annual board retreat.” Most of them are okay, a few are awful, but …
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Scooped by
Thomas Faltin
October 23, 2014 5:41 PM
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How necessary is a business blog in today’s marketing arsenal? The “blog” is now a viable platform for communication and is becoming a significant part of the social media channel that is mergi…
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Scooped by
Thomas Faltin
October 23, 2014 5:41 PM
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It certainly has been a busy couple of days concerning news of the latest Marvel film. Following the official release of the teaser trailer for Marvel’s “Avengers: Age of Ultron” ye…
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Scooped by
Thomas Faltin
October 23, 2014 5:40 PM
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A member of the Hell’s Angels motorcycle gang has been convicted in the death of a fellow member. Jay Witt, 48, was sentenced to 30-40 years behind bars, charged with manslaughter in the death …
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Scooped by
Thomas Faltin
October 23, 2014 5:38 PM
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Any seasoned blogger or social media marketer will be able to tell you war stories about awful comments, negative feedback, or surprising responses they’ve gotten to content that they have publishe…
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Scooped by
Thomas Faltin
October 23, 2014 5:38 PM
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Google’s Long-Awaited Penguin Update Finally Rolls Out; So How Do You Avoid Being Impacted? Over the weekend, Google confirmed the release of Penguin 3.0, an update that SEOs have been anticipating…
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Scooped by
Thomas Faltin
October 23, 2014 5:37 PM
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This month’s Hell In A Cell, features on the card John Cena facing Randy Orton inside the massive steel structure. If you’re tired of seeing the two superstars go at it, you’re not …
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Scooped by
Thomas Faltin
October 23, 2014 5:37 PM
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There's a dramatic shortage of qualified information security professionals in the industry today.
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