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Therein lies the paradigm shift from managing the customer relationship to the customer-centric perspective of modern CX. 
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Television networks across Europe are forming alliances even between lifelong rivals, in a bid to create online platforms to match Netflix and AmazonPrime. HBO is also trying to be more like Netflix. But becoming Netflix is not easy, requiring a new mentality and a powerful digital transformation.
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Yale scientists have created a new type of silicon laser that uses sound waves to amplify light. The laser design corrals amplified light within a racetrack shape — trapping it in circular motion. Via Joel Barker
Joel Barker's curator insight,
June 29, 2018 2:30 PM
This is a paradigm shift in silicon technology. (the authors use the term) and creates a huge new territory for the combining of hypersonic sound and laser light.
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The primary obstacle for AI is that it still lacks human contextual judgment to adapt to changes in the constantly evolving security landscape.. Some observers predict a dire future, where the dark side of AI will create a paradigm shift and the balance of control will move from humans to machines.
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The greatest source of IT process failures is not bad programming but instead mismanagement, a challenge that industry seems to have no answer to.
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Apple is looking to hire someone to help it deliver "the next paradigm of user interfaces and entirely new interaction models," which seems to point to AR, VR, and machine intelligence.
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The biggest StoryBrand paradigm shift is “Never play the hero in the story. Always play the guide.”
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Many critics assume, wrongly, that the gig economy is an end in itself. But I think there’s something else going on. Gig work may actually be a transitional step toward a brand new work paradigm — one that just might change the nature of business altogether.
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Drones for business aren't cheap but they can save you more money than they cost, how do businesses know when to invest? Here's how...
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The contingent workforce is a familiar story by now, but employers are still catching up with the real paradigm shift it has created.
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Why do some employers subject job seekers to one-way video interviews as part of their recruiting process?
James Schreier's insight:
An interesting issue in the context of understanding how paradigms work.
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"This is a really big delivery innovation," said Dennis Maloney, Domino's chief digital officer. "It's not necessarily a brand-new technology. It’s the application of technology in a new way."
James Schreier's insight:
Posting this for an interesting and important reason. The article doesn't label this as a "paradigm shift" which is too often being used incorrectly today. As the paragraph quoted shows, it's an application of an existing technology "in a new way." "Paradigm enhancement" would be more accurate.
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While big data and machine learning are already revolutionizing many business functions, most organizations have only scratched the surface of AI's potential.
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“We have unwittingly accepted the paradigm that technology comes first, with people relegated to doing the actions that the machines cannot do. This requires people to act like machines, ever ready to take over when things go wrong.e serving the wrong masters.”
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In this essay for the Milken Center for the Future of Aging, Dr. Philip Pizzo explains why employers should align jobs and benefits for older workers.
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It’s a different mindset with counter-intuitive ideas that fly in the face of the assumptions of a "good" 20th century manager or the typical business school case.
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This demonstrates the beginning of a paradigm shift for marketers and sales representatives.
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Some observers predict a dire future, where the dark side of AI will create a paradigm shift and the balance of control will move from humans to machines.
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Some observers predict a dire future, where the dark side of AI will create a paradigm shift and the balance of control will move from humans to machines.
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Mapfit - a New York-based startup is quietly disrupting the map making industry. For the past two years, the company has been developing the platform that can automatically analyze and make sense of hundreds of IoT data sources to seamlessly generate map updates.
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"The voices of resistance of those most directly impacted are not always being heard."...
James Schreier's insight:
Directly talks about this as a "paradigm shift."
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With these significant improvements, new use cases such as remote factory automation, smart city deployment with massive and narrow IoT device connectivity, and telesurgery will likely emerge as paradigm shifters.
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We are experiencing a fundamental paradigm shift in our relationship to knowledge. From the “information age,” we are moving towards the “reputation age,” in which information will have value only if it is already filtered, evaluated, and commented upon by others.
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The latest shift in industry has introduced new kinds of manufacturing technology that have fundamentally changed the way manufacturers do business.
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A paradigm shift is a fundamental change in approach or underlining assumptions. Here are 8 signs the world is undergoing a paradigm shift…
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