iGeneration - 21st Century Education (Pedagogy & Digital Innovation)
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iGeneration - 21st Century Education (Pedagogy & Digital Innovation)
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Teaching and learning in the 21st Century - meeting the pedagogical challenges of digital learning and innovation for the iGeneration
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Scooped by Tom D'Amico (@TDOttawa)
November 4, 2016 10:00 PM
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Where Do Teachers Turn for Tech Help? Not the Help Desk (Much) -- THE Journal

Where Do Teachers Turn for Tech Help? Not the Help Desk (Much) -- THE Journal | iGeneration - 21st Century Education (Pedagogy & Digital Innovation) | Scoop.it
From thejournal.com - October 27, 2016 2:17 PM
Research shows that teachers prefer to rely on one another to get solutions to technology problems than they do on the IT department.
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Scooped by Tom D'Amico (@TDOttawa)
February 19, 2015 8:24 PM
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Use these three FREE tools to manage your help tickets

Use these three FREE tools to manage your help tickets | iGeneration - 21st Century Education (Pedagogy & Digital Innovation) | Scoop.it
From www.synergyse.com - February 19, 2015 8:24 PM
By Christy Fennewald For several years, I have used the Google Add-on Autocrat, a project of the CloudLab at the non-profit New Visions for Public Schools, to send email and doc confirmations to staff in response to their help tickets. This year, with the dawn of a new student club, I thought: why not delegate and assign...
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Scooped by Tom D'Amico (@TDOttawa)
March 21, 2016 1:00 PM
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Three Ways to Share Your Screen and Lend Tech Help via @rmbyrne

Three Ways to Share Your Screen and Lend Tech Help via @rmbyrne | iGeneration - 21st Century Education (Pedagogy & Digital Innovation) | Scoop.it
From www.freetech4teachers.com - March 20, 2016 11:23 AM
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Scooped by Tom D'Amico (@TDOttawa)
September 13, 2013 10:42 AM
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Tutorial: Automating a Help Desk Workflow - Google Apps Script — Google Developers

Tutorial: Automating a Help Desk Workflow - Google Apps Script — Google Developers | iGeneration - 21st Century Education (Pedagogy & Digital Innovation) | Scoop.it
From developers.google.com - September 13, 2013 10:42 AM
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