Guest Service

In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, director, Listening Services Center of Excellence at Cisco, will speak to 1to1 Media editor-in-chief Mila D’Antonio, about the company’s enterprise voice of the...

Social support that's relevant, timely, and transparent can drive greater customer satisfaction and loyalty. In this In Action guide by 1to1 Media, we offer five social customer service recommendations for contact center leaders to consider.

A step by step guide to adopting a customer orientation strategy and becoming more customer oriented in your business or organization..

A guest service shout out to the excellent staff.  I arrived several hours later than planned because of a canceled flight.  No desire to go out to dinner so I asked for some "delivery" options other than room service.  They delighted me with some excellent recommendations.  They went above and beyond with a request for a taxi for the next morning -- securing a trusted service that was more car service than taxi.  Other requests were met with equal efficiency and courtesy.  A hotel that I might not visit again because of their internet charges but will likely overlook because of the outstanding staff.

Customer feedback should be leveraged to best practices and areas of improvement in individual employee performance.

Customer feedback should be leveraged to best practices and areas of improvement in individual employee performance.

I recently had a potentially bad experience that turned into a great customer service story and restored my faith in humankind! A couple of months ago I was flying from Savannah, Georgia to Chicago...

Clearly, plenty of companies have far to go when it comes to customer-centricity and social media customer engagement.

College students think they're ready for the working world, but few hiring managers would agree, according to a new poll.

How Disney made great service habitual by putting their employees first.

The key technology trends that will drive best practice customer engagement in 2014.

Customer service seldom ends once the purchase is complete.

When it comes to first impressions in sales and marketing, products act as the résumé, while service portrays personality.

As social media continues to mature, organizations need to continue investing in social channels and adapt to the occurring shifts.

When it comes to first impressions in sales and marketing, products act as the résumé, while service portrays personality.

Companies across industries are grasping at new solutions to enhance operations and streamline service.

Shoppers take to numerous channels to explore their options and complete their transactions.

Lessons from Chobani, Lululemon, and Mini Cooper.