It was one of the best Christmas gifts of my life. My girlfriend handed me a small package. It was certainly a book. I ripped open the paper and a note fell off the top of the book. The note said…
Mickael Ruau's insight:
4. Make the default answer useful. If a boss asks, “Do you get it?” the subordinate will want to immediately say, “Yes!” and appear competent. The problem is that this default answer is a hurdle when the answer is, “No.” An open-ended question, such as, “What am I missing?” creates space for clarification.
Selon moi, si le Lean s’appelle le Lean c’est qu’il oblige les managers à sortir de leur bureau et à arpenter le plancher de production pour résoudre les problèmes. Ainsi, ces derniers ne ressentent plus le besoins d’aller au fitness après le boulot et en arrivant chez eux expliquent à leur conjoint(e) qu’ils ont fait du Lean toute la journée. Voilà aussi pourquoi le terme Lean est un terme utilisé essentiellement par les managers et inconnus sur les planchers de production…
Practice giving up control in some small, small way. It doesn't need to be at work.
Mickael Ruau's insight:
I realized that all my training about leadership was about getting people to do what they were told, and that was not what I needed in this situation. What I needed was for people to think. I needed to figure out how to get people thinking.
Finally, I thought, “Well actually, I can only control myself, and what can I do?” The thing that I can do is stop telling them what to do. As I leaned back and gave them the space, they can lean forward. We came up with a phrase, and the phrase is very simple:
It's, “I intend to.”
We said, “Look, don't, don't ask questions. Don't come to me with a problem without a solution. Come to me, you can describe problems, but then say at the end, ‘And here's what I intend to do. I intend to submerge the ship, start up the reactor, lower the torpedo.'” This was unbelievably successful.
Kruse: In your model of intent-based leadership, what’s the role of the leader?
Marquet: I think the leader does a couple really important things. First of all, if there's dissent on the purpose of the intent, the leader has to set the intent. They say, “Look, let's be clear. Here's what we're trying to do here, and we're not trying to do everything. This is the most important thing.”
Number two, the leader creates structure. The leader creates an environment so that it's easy for the people to participate. The idea is not to solve the problem. The idea is to create an environment where everybody's views and perspectives come out on the table, because that will result in the best problem solving by the team.
Because the mindset is normally, “I'm right. Let me coach you to the correct answer,” as opposed to, “I'm gonna learn along with you.” When someone comes to you, like a guy would come to me and say, “Yeah. The machine's starting to vibrate a lot…So we're just gonna keep running it until it breaks.” In my head, I'm thinking, “No. That's a boneheaded idea.” But instead of voicing that, I encourage leaders to say, “Yeah, tell me more,” in a very sort of non-judgmental way. Because you'll learn something. Even if what you learned is that your person doesn't have any idea about how machines work.
Hopefully that's not it, but these people are closer to the action. They're the ones standing on the deck, feeling the vibration in their shoes, looking into the client's eyes. Whatever it happens to be, they're closer to the problem. They know something you don't know, and your job at that point is to make it easy for them to tell you what that is. Whether they end up shutting down the machine or not, at the end of the day, they feel like you listened to them. Then, they're going to be more likely to share their thoughts, beliefs, and feelings in the future.
Kruse: When something goes wrong in an organization, what do you think has gone wrong with leadership?
Marquet: I think if you want a resilient system where errors don't get propagated through the system, you really need to create an environment where it's okay for people to tell you you're wrong.
Imagine you are a nuclear submarine captain that is about to take control of the Navy's best ships with the best crew. Shortly before taking command you are given new orders to take control of a different submarine with low company morale, high levels of disengagement, and a turnover rate [...]
Mickael Ruau's insight:
What you will learn in this episode
“Ladder of leadership”– Re-defining decisions in an organizational framework
What is driving companies to rethink their management models?
Why building decision making capacity in your organization is important?
How clarity helps to build a unifying workforce? How to achieve “greatness” as a mechanism?
Trust and Competence – How do you differentiate?
How "Smart Hierarchy" will change the way companies operate and why "Dumb Hierarchy" can kill your organization?
How leaders are going to change the work environment in the future?
Captain David Marquet imagines a work place where everyone engages and contributes their full intellectual capacity, a place where people are healthier and happier because they have more control over their work–a place where everyone is a leader.
A 1981 U.S. Naval Academy graduate, Captain Marquet served in the U.S. submarine force for 28 years. After being assigned to command the nuclear powered submarine USS Santa Fe–then ranked last in retention and operational standing–he realized the traditional leadership approach of “take control, give orders,” wouldn’t work. He “turned his ship around” by treating the crew as leaders, not followers, and giving control, not taking control. This approach took the Santa Fe from “worst to first,” achieving the highest retention and operational standings in the navy.
Book David Marquet as a keynote speaker for your next event by contacting: info@speakers.ca
After Captain Marquet’s departure from the ship, the Santa Fe continued to win awards and promoted a disproportionate number of officers and enlisted men to positions of increased responsibility, including ten subsequent submarine captains. Further, having been on the ship, Stephen R. Covey said it was the most empowering organization he’d ever seen and wrote about Captain Marquet’s leadership practices in his book, The 8th Habit.
Captain Marquet is the author of Turn the Ship Around! A True Story of Turning Followers Into Leaders. Fortune magazine called the book the “best how-to manual anywhere for managers on delegating, training, and driving flawless execution.”
Captain Marquet retired from the Navy in 2009, and speaks to those who want to create empowering work environments that release the passion, initiative, and intellect of each person. His bold and highly effective framework is summarized as “give control, create leaders.”
He is a life member of the Council on Foreign Relations, and in 2015 was named to the American Management Association’s “Leaders to Watch” list.
David Marquet, retired US Navy Captain and Expert on Leadership and Organizational Design, is the bestselling Author of Turn The Ship Around. David Marquet (MAR-KAY) was assigned to command the nuclear powered submarine USS Santa Fe, then ranked last in retention and operational standing. He “turned his ship around” by treating the crew as leaders, not followers, and giving control, not taking control. This revolutionary approach not only took the Santa Fe from “worst to first” in the rankings, but also created more subsequent leaders than any other submarine. Stephen R. Covey called the Santa Fe “the most empowering organization [he’d] ever seen” and wrote about Captain Marquet’s leadership practices in his book, The 8th Habit.
Captain Marquet is the author of Turn the Ship Around! A True Story of Turning Followers Into Leaders. Fortune magazine named it the #1 must-read business book of the year, and USA Today listed it as one of the top 12 business books of all time. David Marquet is here today to deliver the powerful message that in highly effective organizations, leadership is not for the select few at the top; he will tell you how he and the crew of Santa Fe developed a way to create leaders at every level.
David Marquet led a distinguished career in the United States' Submarine Force, culminating in command of the nuclear-powered fast-attack submarine USS Santa Fe. In command of Santa Fe, Captain Marquet completely turned around the submarine, which went from being "worst to first." Noted author Dr. Stephen Covey rode USS Santa Fe and discusses one of Captain Marquet's leadership practices in his book, The 8th Habit. He currently runs the leadership program he founded, "Turn this Ship Around!"
In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Leviers d’actions sur la dynamique d’équipe 1- Dynamique d’équipe et cohésion technique 1 – Libérer l’énergie disponible 2- Adapter votre posture à la dynamique d’équipe 3- Accepter la réalité Utiliser la dynamique d’équipe pour changer Prendre appui sur la dynamique d’équipe pour conduire le changement Modifier les interactions Exemples de questions de Coach-manager
Mickael Ruau's insight:
Il existe 5 leviers principaux, sur lesquels agir pour faire progresser la dynamique d’équipe :
Cohésion technique
Cohésion humaine
Synergies
système de visée
Interfaces
Nous vous proposons ici une liste d’idées pour agir sur ces leviers, qui vous aidera aussi à rendre plus concret le contenu de chacun d’entre eux. Nous ne suggérons pas que vous devriez faire tout ce qui est écrit ci-dessous, mais plutôt utiliser cette énumération comme une source d’inspiration à relire de temps en temps, pour faire votre marché avec quelques idées qui vous mettront sur la piste d’autres idées encore…
What happens when the leader is wrong in a top-down culture? Everyone goes over the cliff. I vowed henceforth never to give an order, any order. Instead, subordinates would say “I intend to….”
Mechanism: Use “I intend to . . .” to turn passive followers into active leaders
1. Management and Organizational Behavior 2. Individual and Cultural Differences 3. Perception and Job Attitudes 4. Learning and Reinforcement 5. Diversity in Organizations 6. Perception and Managerial Decision Making 7. Work Motivation for Performance 8. Performance Appraisal and Rewards 9. Group and Intergroup Relations 10. Understanding and Managing Work Teams 11. Communication 12. Leadership 13. Organizational Power and Politics 14. Conflict and Negotiations 15. External and Internal Organizational Environments and Corporate Culture 16. Organizational Structure and Change 17. Human Resource Management 18. Stress and Well Being 19. Entrepreneurship
Mickael Ruau's insight:
The text presents the theory, concepts, and applications with particular emphasis on the impact that individuals and groups can have on organizational performance and culture. An array of recurring features engages students in entrepreneurial thinking, managing change, using tools/technology, and responsible management; furthermore, the unique chapter on Social Media and Communication contextualizes the importance and implications of various platforms and communications methods.
La première étape pour un grand leader serait de faire preuve d'honnêteté et de s'engager à être authentique. La création d'un environnement sûr est essentielle au bon fonctionnement d'une équipe. L'un des outils qu'un grand leader peut utiliser pour identifier la cause racine d'un problème est la méthode des "Five Whys". Si vous souhaitez non seulement améliorer vos compétences en matière de feedback, mais aussi rendre votre feedback plus efficace pour chaque membre de votre équipe, vous devez en apprendre davantage sur les valeurs fondamentales de vos collègues. En tant que leader d'une équipe, vous pouvez toujours fournir un feedback honnête, qui devrait motiver et aider la personne qui le reçoit. Kim Scott appelle ce type de retour d'information "franchise radicale".
Pour mener à bien la transformation DevOps de leur entreprise, les dirigeants doivent développer un style de leadership transformationnel.
Un concept mis en lumière par James V. Downton et révisé par James MacGregor Burns qui s’articule autour de quatre piliers : créer une vision de l’avenir, concrétiser la vision, développer des liens de confiance avec les collaborateurs et encourager les collaborateurs à s’impliquer dans la vision.
You know you are a toxic leader when you show one or more of the below traits:
You constantly compare yourself to others Your self-worth is driven by your latest results You cannot celebrate someone else’s success; it makes you jealous and angry because you feel you deserve that celebration You are constantly in the fear of looking out for people who are your competition, and you find out ways to overtake them even if that way is unjust
Turn the ship around is the book from captain David Market who implemented radical delegation when he took charge of the submarine Santa Fe. The summary of this approach called the Leader-Leader model aims at giving the control to the staff by building mastery, aka competence, and providing clarity, in other words purpose.
This is a story that can change the way we think about leadership. This story of a United States Navy Captain David Marquet who transformed a dissatisfied submarine crew into a formidable and respected team gives us insights about how strong leadership can make a big difference to an "underperforming" team. Turning Around The USS
face a une proposition, une réaction pourra être catégorisée en :
une objection
un concern ( préoccupation)
une opinion ou avis
objection : je ne peux absolument pas adhérer à cette intention , cette proposition
le concern , ou préoccupation: j adhère à la proposition, mais je vois des trucs qui pourrais nous faire échouer
l’opinion ou avis: je vois d’autres manières de le faire, j’ai une autre idée connexe, je sais comment faire mieux, on pourrait optimiser etc.
Seule l’objection est bloquante et doit être traitée. les concerns sont traités si on a le temps, et les opinions ne sont pas traitées, s’il y a eu une phase de réflexion (transparente) préalable.
Lors d’un tour d’objection, On recueille les réactions par categories. (les objection, puis les concerns, (si on à le temps). les opinions sont juste déposées, le cas échéant).
Valuable leadership lessons can come from all sorts of interesting places, including a nuclear submarine!
Mickael Ruau's insight:
To create a cohesive environment with distributed decision-making that doesn't turn into chaos, Marquet highlights three important principles:
Control. Good leaders don't tell people what to do, but rather give some of the control to the workers. Marquet cites the example of switching from pushing information down the chain from a manager to the person who is actually making the decision to instead pushing information up the chain so that the person who is making the decision has all the knowledge she needs.
Competence. Giving control can be a scary thing, especially if you aren't confident the workers have the technical competence to be successful. Strong leaders encourage workers to think and figure things out on their own to give them the confidence and skills they need to be successful.
Clarity. Clarity is the key that ties everything together without the ship falling into complete disarray. For the organization to be successful, the goal of each person and of the entire unit must be clear. A leader's job is to define and talk about what greatness is and then encourage it in other people. True clarity comes when everyone on the team is working to achieve greatness, not just to avoid errors or make it through the day.
Marquet's model embraces differences of opinions and thoughts. After all, if everyone had the same opinion, all of the workers except one would be useless. In an organization that empowers workers through strong leadership and thought-provoking decision-making, everyone can come up with the solution they think is best.
David Marquet - Retired US Navy Captain | Expert on Leadership and Innovation
David Marquet single-handedly "turned his ship around" when he became captain of the USS Santa Fe, a nuclear powered submarine which had a crew ranked dead last in retention and operational standings. By treating his crew as leaders, not followers, Marquet's sub went from "worst to first." Marquet addresses audiences who want to create empowering work environments that release the passion, initiative, and intellect of everyone on their team.
Marquet is the author of Turn the Ship Around! How to Create Leadership at Every Level. Fortune magazine called it the "best how-to manual anywhere for managers on delegating, training, and driving flawless execution."
A US Naval Academy graduate, Marquet served in the US submarine force, where he commanded the nuclear-powered fast-attack submarine USS Santa Fe, stationed in Pearl Harbor, Hawaii. The Santa Fe continued to win awards after his departure and promoted a disproportionate number of officers and enlisted men to positions of increased responsibility, including nine subsequent submarine captains. Marquet teaches a graduate level leadership course at Columbia University.
Book David Marquet as a keynote speaker for your next event by contacting: request@speakers.ca
Guide pédagogique pour la sécurité des patients : édition multiprofessionnelle : Publié par l’Organisation mondiale de la santé en 2011 sous le titre Patient Safety Curriculum Guide Multi-professionnal, ce guide a été traduit en français par le Ministère des Affaires sociales, de la Santé et des Droits des femmes (Direction générale de l’offre de soins-DGOS) avec la supervision éditoriale par un comité scientifique comprenant des membres de la HAS.
Mickael Ruau's insight:
Cette formation contient des modules très documenté sur la dynamique d'équipe, le leadership et l'amélioration de la qualité.
Le leadership est une composante essentielle parmi les compétences du travail en équipe : les leaders impactent l’équipe non pas en leur donnant les solutions, mais plutôt en facilitant la résolution de problèmes grâce notamment à la motivation, au processus de coordination, etc.
Despite those who dismissively think their organization is incapable, it’s been my experience that given the right environment and after removing the usual series of tedious bottlenecks, people will create great software. Then, innovation is easy: all you have to do is ask."
Mickael Ruau's insight:
The Finance Bottleneck: How forecasts, plans, and commits often fail in the chaos of business and software development
The Strategy Bottleneck: Why tried-and-true approaches to corporate strategy are a poor fit for digital-driven business
The Leadership Bottleneck: Why leadership—concerned with success and sustainability—is powerless to change how people operate
Case studies: How Duke Energy and other businesses have adapted to short software cycles
Chapter 1: Introduction to Communication Studies Chapter 2: Communication and Perception Chapter 3: Verbal Communication Chapter 4: Nonverbal Communication Chapter 5: Listening Chapter 6: Interpersonal Communication Processes Chapter 7: Communication in Relationships Chapter 8: Culture and Communication Chapter 9: Preparing a Speech Chapter 10: Delivering a Speech Chapter 11: Informative and Persuasive Speaking Chapter 12: Public Speaking in Various Contexts Chapter 13: Small Group Communication Chapter 14: Leadership, Roles, and Problem Solving in Groups Chapter 15: Media, Technology, and Communication Chapter 16: New Media and Communication
Part A: Get visual, build influence, drive action 1. A call to visualise 2. The science of visuals 3. Visuals in project work Part B: Visual fundamentals 4. Tools for creating visuals 5. Visual norms and styling 6. The design process Part C: Visual archetypes for project management Archetype 1: Comparison between options Archetype 2: Comparison over time Archetype 3: Variable-based comparison Archetype 4: Sequence - timeline of activities Archetype 5: Sequence - process timeline Archetype 6: Reasons and drivers Archetype 7: Anticipated outcomes or benefits Archetype 8: Related items Archetype 9: Hierarchy of items Archetype 10: Comparison of relative values Archetype 11: Pictorial - contributions of parts to outcomes Archetype 12: Progress tracking
Mickael Ruau's insight:
‘Visuals for influence: in project management and beyond’ is a practical guide with 24 visuals to download, adapt and deploy to engage your stakeholders. This practical guide will build your confidence and practical skills to quickly and effectively leverage the benefits of visuals to maximise your influence.
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4. Make the default answer useful. If a boss asks, “Do you get it?” the subordinate will want to immediately say, “Yes!” and appear competent. The problem is that this default answer is a hurdle when the answer is, “No.” An open-ended question, such as, “What am I missing?” creates space for clarification.
For more from David Marquet, you can find our video interview by clicking here to go to my YouTube channel.