Bovee and Thill's Most Popular Business Communication Online Magazine Posts

Created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 25 years, and the recognized leaders in social and electronic media.

Consumers are easily dissatisfied and frustrated. In an infographic, it shows that 60% of U.S. comsumers don’t think companies have tried to improve their customer service, while 80% have abandoned a transaction thanks to poor service. . .

In Reuters' columnist David Cay Johnston's new book, The Fine Print: How Big Companies Use 'Plain English' to Rob You Blind, he spells out how consumers have been duped into paying more for the same services over the years.

And he really has a bone to pick with telephone companies. . .

Bovee and Thill launched a unique author blog that helps business communication instructors spend less time preparing and more time teaching.

The original articles that help instructors focus their teaching to help their students’ learning be more efficient and effective.

Articles discuss a wide variety of topics, including new topics instructors should be teaching their students, resources instructors can use in their classes (including immediately downloadable PowerPoints), solutions to common teaching challenges, and great examples and activities instructors can use in class.

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Customer complaints are inevitable. If you run a business that sells to the public no matter how great your goods or services are the old adage will eventually be proven true: You cannot please 100% of the people 100% of the time.

Most customer concerns can be dealt with simply by complying with the person’s reasonable requests. From time-to-time, however, you will come across those customers who will demand something that simply is unwarranted or impossible to deliver.

No matter the issue at the heart of the complaint it is important to remember these rules when resolving your customer service issues: . . .

Have you noticed how obsessed we all are with getting things right? Not only that, but doing the right thing quicker and better than ever before.

Everywhere you turn, there are books, magazines and blogs dedicated to making sure we have the secrets of success so we don’t screw up. In the face of all this rampant perfectionism, it’s easy to overlook the importance of being OK without getting it wrong now and then. . .

I spent the majority of my high school and college years as a Market Research Interviewer — i.e., telephone survey girl. And now my husband is a Customer Relations Specialist in his company’s Retention Department — meaning his job is to call up customers who’ve canceled, find out why, and (if possible) try to get them to change their minds.Let’s just say we both have plenty of experience dealing with angry people.

And when you’ve done it enough, you do more than just build up a thick skin — you also learn a few strategies that help bring a hostile person down to earth. Whether you’re faced with an upset client, a co-worker meltdown, or one of those bosses who communicates solely by yelling, keeping these pointers in mind can help de-escalate even the most volatile of situations. . .

Get the book: http://amzn.to/U2MRGI TWEET VIDEO - http://clicktotweet.com/SIfb3 Ever wonder how your brain processes information?

A tutor offers several tips for proofreading your papers.

Here is an interesting website that lists English idioms relating to food.

Communication is an integral part of any work or life situation. Learning to be an effective communicator is a valuable productivity tool, one that is unfortunately commonly overlooked.

The consequences of poor communication can be disastrous; wasted time, hurt feelings, misunderstandings, unproductive meetings, ineffective teamwork, and lack of progress towards goals.

In order to be successful communicators we need to keep in mind some basic guidelines that are applicable in most instances of work, social or home environments. . .

Leading business bloggers say the perceived authenticity of a CEO plays a critical role in how they assess a leader's abilities and performance overall . . .

Asked to name the top 5 phrases that raise concerns about a lack of authenticity, the bloggers cited the following: