Education 2.0 & 3.0

Students at our public, urban community college were experiencing difficulties finding correct, consistent answers to their questions about navigating college processes, information students needed to succeed in school. These difficulties were fueled not only by our students’ backgrounds—they are often the first generation in their family to attend college, may require additional academic preparation, or lack support for their higher education dreams—but also by the siloed information environment prevalent in academia. When our college president realized the extent of student challenges in this area, she looked to the college’s librarians, campus experts in knowledge organization and provision, for direction with a knowledge management initiative to support our students.

Knowledge management can be broadly thought of as the ways institutional knowledge is gathered, organized, and made available in coordinated ways that are useful to the organization. Along with Student Affairs, the Library co-led the development of a collegewide knowledge base, the goal of which was to provide students and other users, including college faculty and staff, with the correct answer to common questions. The Library hired a part-time metadata librarian originally just for this project, but that librarian was later appointed full-time faculty while continuing to manage daily operation of the knowledge base.

Now in its fifth year, the collaborative Ask LaGuardia knowledge base has become an institution at the college. Usage has grown. Librarians involved in knowledge

mobile first webpage developed by mobiletech

Key Takeaways
New digital tools and platforms create opportunities in pedagogy, but they also result in deployment of under-tested digital tools in classroom instruction, which raises questions and challenges for educators.
A collaborative project between a media studies professor and a digital humanities librarian at the University of Illinois at Urbana-Champaign sought to address these challenges by developing digital pedagogy practices.
As the two case studies described here show, these practices can foster an environment of interdisciplinary, collaborative student engagement with new tools; openly acknowledge the digital tools' experimental states; and encourage playful student tinkering with the tools, even when they appear simple or familiar.

A truly inspiring class project by @JoyceValenza.