Customer Experience is much bigger than Customer Service. The experience a customer gets doesn’t just come from the service they receive. Their experience is also determined by the product and chan…
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John_powel's curator insight,
September 19, 2014 5:00 PM
Your customer experience will define the success of your business, so give it the attention it deserves and reap the rewards. |
Nice overview of a simple process to map out the current and desired expereince.