Brands need to think of customer service as part of the product experience. To be competitive, a brand’s customer service needs to be fast and personal. Social media can make it transparent and ubiquitous.
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John_powel's curator insight,
September 19, 2014 5:00 PM
Your customer experience will define the success of your business, so give it the attention it deserves and reap the rewards. |
Customer service not as cost center but as differentiator