"Social ghosts are the shimmering images of potential customers. What to do - right - with social apparitions?"
This post captures two interesting ideas:
1. Social Media is this great opportunity with lots of potential customers. But it also both feels reachable while hard to grasp. Like catching a ghost, right?
2. The solution can not be in automating the process, which is a challenge for some taylorism-built large corporations.
Interesting to read. By Ross Quintana and curated by Saul Fleischman.

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