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The annual U.S. holiday shopping season is now in full swing as consumers flock to stores and huddle in front of screens to cash in on big savings as part of what has become a cultural and commercial phenomenon.
Francey Smith's insight:
Black Friday, Cyber Monday; are sales up, down, even; are there more shoppers or not as many shoppers as last year's holidays-------suggest we wait a week or so until the "real" numbers are in before we do a post mortem! 
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Loyalty programs should be a privilege, not a right. See why you should support your best customers, not all your consumers. Via Pantelis Chiotellis
Francey Smith's insight:
I very much agree with the Andy O'Dell. I've always thought that the "deal" should be offered to the retailer's "better or best customer", rather than the deal used as a surrogate hook for "today's sale" --one that is offered to any customer who opens his or her wallet! With today's advanced POS systems it IS possible to offer ME the deal because the POS-based "customer" database knows that I am a returning customer --thus a customer who is loyal. Why not surprise me on my next trip and give me a "personal deal" in recognition of my loyalty.
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Between the confluence of the Web and e-commerce and the rise in hours at work for U.S. workers, brick-and-mortar visits are becoming worryingly infrequent. Online shopping is rapidly overtaking high-street sales with the U.S. Department of Commerce spotting a 3.4% quarterly pickup in e-commerce sales compared to 0.6% for brick-and-mortar retailers during the fourth quarter of 2013. However, thanks to modern technology, traditional retailers now have a chance to fight back. Strategy consulting firm Control Group put together a thorough report examining several emerging trends in retail technology. Especially, state-of-the-art technologies that make dynamic pricing for brick-and-mortar retailers could indeed enable them to turn the tide in the battle of clicks versus bricks.... Via Jeff Domansky
Francey Smith's insight:
My focus and experience is non-food retailing. Today's customer for retail is already purchasing from many channels under the same name plate. She (and he) have been aware of multi-channels for several years and will continue to do so for the future near and beyond. Don't fool yourself into thinking that the "multi channel" customer is a fad! The smart retailer today follows their customer (hopefully by name, address both postal and email, at a SKU level and then trends this robust customer data over time) on all channels.
Jeff Domansky's curator insight,
April 28, 2014 2:32 AM
While dynamic pricing has mostly been associated with online vendors, one consulting group says that brick-and-mortar retailers can now join in with this game-changing strategy thanks to new technologies. 
Rhonda Griffin's curator insight,
October 7, 2014 1:46 PM
....Web and e-commerce and the rise in hours at work for U.S. workers, brick-and-mortar visits are becoming worryingly infrequent. Online shopping is rapidly overtaking high-street sales with the U.S. Department of Commerce spotting a 3.4% quarterly pickup in e-commerce sales compared to 0.6% for brick-and-mortar retailers during the fourth quarter of 2013.
Contact me for more information!
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By Feather Hickox Via Thomas Faltin
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Over the next three-five years, the luxury retail scene will be driven by a number of key trends aimed at satisfying consumer needs, fuelling spending and Via Will Corry
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Just under a decade has passed since The New York Times reporter Thomas L. Friedman published, The World is Flat.
Francey Smith's insight:
Since I was an early adopter of CRM in retail since the mid 90's------i.e.collecting and using customer information at the name, address (postal and email) at a SKU level transaction level ------I always enjoy seeing a simple graphic that shows the many valuable applications from strategic and tactical CRM. Kudos to the designers of this chart.
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A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community. Small and boutique retailers have their work cut out for them when it comes to staying in business. There's a lot they need to know, and a lot that they need to take action on. Whether it's the latest trends in omni-channel retail, engaging their most loyal customers over social media, or understanding the way technology and mobile are revolutionizing how they accept payments. Which is why I've taken the liberty of assembling the top 25 blogs that every small retailer needs to read and subscribe to if they want to stay ahead of the curve and thrive when it comes to selling in person... Via Jeff Domansky
Francey Smith's insight:
From my perch as a non-food retail marketer I can comfortably state that the retail blogs mentioned in this article have consistently presented a good overview of what the retailer marketer needs to know. Even a scatter shot reading (we're all very busy thee days!) can be helpful.
Jeff Domansky's curator insight,
March 29, 2014 1:22 AM
Shopify points out 25 interesting retail blogs.
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Today’s connected and networked world has created a fast-paced environment for growth, innovation, and optimization. In retail, you’ll find businesses taking advantage of this new era of hyperconnecti... Via Pantelis Chiotellis
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Whether it’s purchasing textbooks every semester or meeting daily needs such as meals, snacks or health and beauty aids, students who find the right dining and retail stores on campus have a better co Via Society for College and University Planning (SCUP)
Francey Smith's insight:
This a growing trend
Society for College and University Planning (SCUP)'s curator insight,
September 8, 2014 6:44 AM
Interesting how other retail perks up while bookstores suffer. |
Could the pendulum be about to swing back to smaller, specialized shops rather than big box super centers? A few trends (socialized shopping, personalization, traceability, localization, self-employment, etc.) appear to be colliding, fostering a resurgence in highly focused assortments among retailers.