Public Relations & Social Marketing Insight

The Russian attempt to influence the 2016 American presidential election, using what intelligence agencies call “active measures,” has dominated U.S. headlines.There is, however, a second front in Russia’s effort to shape the hearts and minds of American citizens, and it’s received almost no attention in mainstream U.S. media outlets since the election.

As someone who studies the growth of global public relations, I’ve researched the roles PR firms play in shaping public perceptions of international affairs.

For years, Russia has been involved in public relations campaigns that have been developed and deployed by prominent, U.S.-based, global PR firms – campaigns intended to influence American public opinion and policy in ways that advance Russia’s strategic interests....

There’s a Word for Using Truthful Facts to Deceive: Paltering

Virtually everyone lies when we interact or communicate with others. Hard to believe? Well, here is what the evidence tells us: people (you and me included!) tell, on average, one or two lies per day. Many of these lies are harmless: e.g., giving a spouse or friend a compliment we really don’t mean. Others, however, when mixed in with actual facts, have important consequences.

Take politics, where candidates all too frequently employ such distortions to influence voters.For example, in the U.S. vice-presidential debate between Democrat Tim Kaine and Republican Mike Pence, Kaine pushed Donald Trump, the Republican presidential nominee, to release his tax returns. (Trump has said he’d do it once the Internal Revenue Service completed an ongoing audit.) Kaine asserted that “Richard Nixon released tax returns when he was under audit,” leaving the impression that Nixon, a Republican, did so while running for re-election, creating a precedent for Trump. But as the New York Times pointed out, “Mr. Nixon released his taxes while under audit — but it was not until a year after his 1972 re-election.”

Another recent example is Trump’s response in the September 26 presidential debate to a question about a federal lawsuit that charged his family’s company with housing discrimination. His answer was: “When I was really young, I went into my father’s company. We, along with many, many, many other companies, throughout the country — it was a federal lawsuit — were sued. We settled the suit with zero — no admission of guilt. It was very easy to do. But they sued many people.”...

Last week, Gawker uncovered a hapless tie-up between genetically modified seed/pesticide giant Monsanto and Condé Nast Media—publisher of The New Yorker, Bon Appetit, GQ, Self, Details, and other magazines—to produce "an exciting video series" on the "topics of food, food chains and sustainability."

Since then, I've learned that Condé Nast's Strategic Partnerships division dangled cash before several high-profile food politics writers, in an unsuccessful attempt to convince them to participate....

...While national political attention was dominated by the fiscal cliff and a new Congress, environmental activists continued gearing up for what they believe to be the fight of the century. Rather than lick their wounds after the high-profile defeats of the last month, they leveraged them into outreach and engagement opportunities that are swelling their ranks.

Likes on the “Stop the Keystone Pipeline” Facebook page have grown to four times the number on the “Support the Keystone Pipeline Page.” YouTube is now teeming withvideos expressing personal and emotional appeals against the pipeline. The Natural Resources Defense Council (NRDC) now owns the top result for a Google search on “Keystone Pipeline, Nebraska.” The National Wildlife Federation claims the top spot for searches on “Keystone Pipeline, Danger.” A search for “Tar Sands” returns no fewer than five first-page results maintained by pipeline opposition groups. All the while, activists are leveraging relationships with high-profile bloggers to further sway public opinion and demonstrate compelling third-party support.

As it has so many times in the past, the activist community is asserting its digital dominance. All of that online activity is translating into grassroots action. Protests are being carried out across the country. Petitions are being delivered to the White House in droves. And to keep the momentum building, 18 top climate scientists recently penned a letter to the president in strong opposition to the pipeline, writing that “the administration would be actively supporting and encouraging the growth of an industry which has demonstrably serious effects on climate.”...

Strange PR Bedfellows: Scientology and The Nation of Islam...

You may not have heard about The Church of Scientology opening a new “national affairs office” in Washington, DC’s historic Fraser Mansion last month. Small PR potatoes, right?

We would normally agree–but this week The New Republic published a fascinating story that caught our eye: It would appear that The Church and The Nation of Islam—which may well be our country’s two least favorite native religious groups—have decided to join hands in the interest of faith and public relations. It’s quite bizarre....

[Can somebody please explain the upside for each? ~ Jeff ]

Some MIT faculty, led by Roger Levy and Nancy Kanwisher, posted a short message regarding what they believe in the wake of Donald Trump’s election. More than 400 faculty have now signed it.

As an MIT alumnus, I read this statement and wondered about the platitudes it contains: why make this statement, and why ask faculty to sign it? The answers may make you uneasy.

The platitudes in this statement are problematic
The 233-word statement is well-written and direct — it’s free of jargon, passive voice, and weasel words. If you think only about the words, it seems clear and effective. But its filled with platitudes nobody disagrees with. The fact that these faculty need to make statements of this kind says a lot about them, and the times we live in. I’ve appended my comments in italic....

Since he lost his TV reporting job last year, Jarrett Hill has been looking for his next opportunity. It presented itself in an unexpected way.  Hill was sitting at a corner table Monday night in a Culver City Starbucks, drinking a venti iced coffee and watching the Republican National Convention on an MSNBC live stream.

As Melania Trump spoke, she uttered a phrase that the 31-year-old California native had heard once before — from First Lady Michelle Obama. “… the only limit to your achievements is the strength of your dreams …,” Melania Trump said during her address to the Republican National Convention.

Instinctively, Hill finished the phrase aloud to his laptop screen: “… and your willingness to work for them.” “Kind of like a song that you haven’t heard in a long time and you remember the lyrics as you hear them. Or a movie that you know the line to and you kind of respond to it,” he said.

He recalled the words from Michelle Obama’s speech because, he said, he had thought to himself at the time that it was “really beautifully written.” “I believe I even wrote it down or typed it,” Hill said. “Obviously having no idea that eight years later I’d hear them again from a woman who wanted to be first lady speaking at a convention in front of 40 million people.”...

Investigating the gun industry, Muslim extremists, and high-stakes litigation, I’ve grown accustomed to deadline intimidation from corporate legal departments or an executive’s personal PR squad, but only this week am I getting a feel for what it’s like to be the target when a sovereign nation goes into crisis-communication mode.

Worried about revelations in Law of the Jungle, my soon-to-be-released book about the epic Chevron (CVX) oil pollution case, the Republic of Ecuador’s U.S. public relations advisers, New York-based Ketchum, has sent a six-page, single-spaced memo to Ecuador’s ambassador to the U.S., Nathalie Cely. Marked “reservado y confidencial,” the memo, prepared in Spanish throughout, outlines “difficult questions” the book raises “that negatively affect Ecuador,” and includes an ad hominem swipe. “It remains unclear when and how many times Barrett visited Ecuador or if he interviewed anyone from the Government,” the memo states. “This can be converted into a point that we can raise, but only in suitable settings and among appropriate journalists.”

I obtained a copy of the memo from a helpful noncombatant who works for neither Ketchum nor the ambassador and who requested anonymity for all the obvious and usual reasons. The damage-control document is a peculiar combination of advice on how to discredit the messenger—“this can be converted into a point …”—and admissions that the book raises issues that do not reflect well on Ecuador’s government....

The National Confectioners' Association — the lobby group representing candymakers such as Mars, Mondelez International, Nestle, and Hershey — is preparing a $2 million PR budget to fight the idea that candy has played a role in the American obesity crisis, according to Ad Age. The immediate threat they're hoping to stave off is FDA regulation of sugar:

... the Center for Science in the Public Interest filed a petition asking the FDA to establishing a recommended safe level of added sugars, particularly in beverages. While the FDA has recommended daily allowances for sodium and fat, it has no such measure for sugar.

More broadly, Big Candy has encouraged an interesting effort to persuade companies to move the calorie count label to the front of candy packaging. That seems like a good thing — consumers should get more info about the food they're eating. But what Ad Age doesn't mention is that the calorie labels are printed in green, and — by amazing coincidence! — consumers have a tendency to believe that green food labeling means the food is healthier....

It seems like every politician, pundit and PBS advocate alike has weighed in on the Obama campaign's spoof of Mitt Romney's savage attack on Sesame Street's Big Bird. The Team Obama TV spot has had no fewer than 60 separate...

...airings on different networks around the country. And, PBS, the Switzerland of broadcasting, has asked that the partisan power punch be taken off the airwaves.

Aside from a rather innocuous SNL segment, no one has really stopped to ask Big Bird, Elmo or Oscar the Grouch their feelings about this tempest in a teapot. So Repman's crack editorial team stepped into the lurch and arranged for an exclusive interview with the trio at a local Manhattan bagel shop. (Note: Kermit the Frog was on assignment in the Middle East and Miss Piggy was competing to become a contestant on “The Biggest Loser.”...

[Steve Cody rocks in this post ;-)  Jeff]