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Rescooped by
Jeff Domansky
from BI Revolution
December 31, 2012 1:33 PM
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Scoop.it!
Jeff Domansky's insight:
Let's just say there are still social media ostriches in the C-suite.
Great data here that confirms theGreat Social Customer Service Race Study Software Advice shared on the Atlantic BT Blog:
Great Social Customer Service Race - How Social Changes Service
http://www.atlanticbt.com/blog/social-service-how-social-media-is-changing-customer-service/