Regulator’s paltry £5.6m fine suggests it is waiting for the company’s universal service obligation to be reformed
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Contrary to my assessment that the regulator has been lenient with the Royal Mail because of the circumstances surrounding its under-performance, Nils Pratley argues that even given these conditions, this decision of the regulator is pitifully weak.
I'm not sure whether this, or his article completely changes my mind but it does provide a degree of balance, and did get me thinking. If, as he argues, it's likely to be associated with a change in its Universal Service Obligation, which is long overdue, he thinks that there should have been a harsher sanction. I'm still not sure I agree in relation to today's sanction. However, I'm more in agreement with the idea that future regulation of five-day delivery should be stringent.
The bottom line is that the market for letters is, fundamentally, a sunset market, and I think the bigger picture is trying to ensure a managed decline of this part of the Royal Mail's portfolio.