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Scooped by
Ann Zaslow-Rethaber
September 1, 2017 11:21 AM
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Interviewing is part art, part science. The art part requires you to bring forth your personality, enthusiasm, and interest. The science part? Requires you to study the process and the players and then strategize.
This article? Well, consider it your cheat sheet for getting to the “real interview.”
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Scooped by
Ann Zaslow-Rethaber
August 29, 2017 11:19 AM
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If we don’t train, we won’t be better, and if we’re not better, then we’ll be dead
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Scooped by
Ann Zaslow-Rethaber
August 28, 2017 11:33 AM
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Most important of all, trustworthiness is the single greatest quality for creating leadership.
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Scooped by
Ann Zaslow-Rethaber
August 25, 2017 7:03 PM
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To effectively lead and motivate employees, you don’t need charisma and a grand vision. Research from Michigan State University (MSU) found that being a successful boss was more about mind over matter.
The study, published in the journal Organizational Behavior and Human Decision Processes, found that a leader’s focus, or mind-set, affects his or her own behavior, which in turn affects employees’ motivation. And the good news is that your mind-set can be changed to produce certain outcomes from workers, from creativity to loss prevention.
“Effective leadership may be based in part on a leader’s ability to recognize when a particular mental state is needed in their employees and to adapt their own mental state and their behaviors to elicit that mind-set,” says Brent Scott, MSU professor of management and study coauthor. “Part of the story here is that you don’t have to be Steve Jobs to be an effective leader. There is no one-size-fits-all approach to managing.”
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Scooped by
Ann Zaslow-Rethaber
August 18, 2017 4:34 PM
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One of the fastest growing industries in the world, the IT industry is in for yet another exciting journey with new developments in software sales that are collectively reshaping buying behavior.
According to a study conducted by Gartner, marketing alone is no longer enough to target prospective buyers. Technology sellers must focus on “social selling” for B2B sales on preparation and engagement, instead of focusing exclusively on “explicit selling”.
This isn’t the only sales trend to dominate the software industry, however. With Cisco predicting 83% of all data traffic to undergo cloud deployment in the next 3 years, we’re looking at a whirlwind of new and exciting changes that are bound to affect the future of software sales.
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Scooped by
Ann Zaslow-Rethaber
August 17, 2017 10:24 AM
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Do you know the rules of business etiquette? Most people are aware of these unwritten rules -- at least when they’re violated. Maybe you’ve cringed when a coworker acted rudely or felt uncomfortable when a prospect said something inappropriate.
But noticing these mistakes doesn’t mean you’re not making any. Professional expectations and unwritten rules change all the time (and there may be some you never learned in the first place).
Your relationships with buyers will suffer if you act strangely or rudely. To make sure your behavior and manners are always correct, check out these guidelines.
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Scooped by
Ann Zaslow-Rethaber
August 14, 2017 2:58 PM
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Tension between Dreamers and Doers is predictable and useful. Unfortunately, when misunderstood, tension creates drama and feels personal.
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Scooped by
Ann Zaslow-Rethaber
August 11, 2017 11:25 AM
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There are hundreds of books about how to negotiate more effectively, the advice they offer is often difficult to apply, for three reasons. First, there are just too many contextual specificities underpinning each negotiation, such that one size does not fit all. Second, the effectiveness of each strategy is partly dependent on the personal background of the negotiators — who they are, what they want, and how they connect. Third, many of the factors determining the outcome of negotiations are more emotional than rational, which requires a deep psychological understanding of the people involved.
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Scooped by
Ann Zaslow-Rethaber
August 10, 2017 10:54 AM
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After a long day at the office, Netflix is usually more appealing than cracking open a sales book or streaming a sales training video on YouTube.
Fortunately, there’s a simpler way to learn new sales techniques without having to set aside extra time in your day -- through podcasts.
The next time you’re walking the dog, commuting, exercising, cleaning, or doing any other task that doesn’t require mental energy, pop in your earbuds, press “Play,” and learn from sales leaders and experts.
Here are 13 sales podcasts to get you started.
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Scooped by
Ann Zaslow-Rethaber
August 10, 2017 10:35 AM
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Your personal branding is very evident by your social media and online presence. Each time someone Googles your name, what shows up in the search results is a direct reflection of your personal brand.
Your personal branding either conveys professionalism, trust and credibility…or it doesn’t.
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Scooped by
Ann Zaslow-Rethaber
July 29, 2017 9:30 AM
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Patience:
It’s not patient to tolerate poor performance. It’s neglect. Poor performance, bad behaviors, and difficult situations continue until leaders speak up.
Be patient after you bring up issues.
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Scooped by
Ann Zaslow-Rethaber
July 26, 2017 7:52 AM
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You hire a candidate who seems perfect on paper and who seemed friendly in the interview. But after a few weeks on the job, they’re not working out. They don’t work well with the team, they gossip, and are arrogant. They’re a toxic employee, and they’re poisoning your team.
Hiring a toxic employee is more costly than you think. A study conducted by Cornerstone OnDemand found that good employees are 54 percent more likely to quit when they work with a toxic employee. Considering that toxic employees can cost you some of your best workers, the study estimated that hiring a single toxic employee costs about $12,800, compared with the average hiring cost of $4,000.
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Scooped by
Ann Zaslow-Rethaber
July 14, 2017 12:25 PM
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Most of us stop reading after the last full sentence in an email. After all, the majority of people sign off with “Best,” “Thanks,” “Sincerely,” or something similarly boring -- and there’s no point reading this a million times:
Thanks,
Aja
However, the ubiquity of boring email sign offs is actually a great opportunity for sales reps. Closing with something memorable and personalized won’t just make you stand out -- it’ll also give you one last chance to connect with your prospect.
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Scooped by
Ann Zaslow-Rethaber
August 30, 2017 12:28 PM
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I was visiting with an executive who made a statement that I will remember as long as I live: "It's no wonder why we're not getting anywhere! We're just throwing groups of unskilled and inexperienced people together with vague directions, calling one of them the leader, and then expecting them to be a high performance team." Success requires much more than going through the motions.
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Scooped by
Ann Zaslow-Rethaber
August 28, 2017 5:55 PM
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Generous severance packages are sometimes referred to as golden parachutes, although sticklers say that this phrase properly applies to payments triggered when an executive is terminated following a takeover or merger. Whatever the terminology, paying those accused of wrongdoing more money than their purported victims receive—and many times what lower-level employees will earn over their entire careers—is what public relations pros call "bad optics."
The reason why scandal-plagued companies are willing to pay millions in severance to allegedly bad actors is because they believe it's the best way to put a crisis behind them and move on, explained Alan Johnson, managing director at Johnson Associates, an executive pay consultancy in New York City.
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Scooped by
Ann Zaslow-Rethaber
August 28, 2017 8:51 AM
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Some leaders think they’re good leaders when they’re stuck at averaged.
We don’t automatically improve as time passes. The longer we do something the more likely we are to do it like we’ve always done it.
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Scooped by
Ann Zaslow-Rethaber
August 24, 2017 4:29 PM
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I’ll never forget Jack Welch saying you have about a 50/50 chance of hiring the right person. Surveys confirm that the majority of organizations have hired the wrong person.* The wrong hire: Drains resources. Lowers productivity. Demotivates current employees. Distracts management. 5 steps to hire the right leader: #1. Ask potential new leaders to make…
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Scooped by
Ann Zaslow-Rethaber
August 18, 2017 1:17 PM
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"You can do it!"
When's the last time someone said that to you? In the daily grind of sales, you might not always receive words of motivation from your managers, because they get pushed to the wayside as calls and meetings pile up.
So think of this list as your personal cheerleader. It's ready to help start your day right and make it one you're proud of.
Today you'll succeed in connecting with that hard-to-reach prospect. Today you'll close that complex deal. Today you'll go from being a good manager to a great one.
Today is the day. So grab your coffee and check out these quotes!
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Scooped by
Ann Zaslow-Rethaber
August 16, 2017 2:16 PM
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At the heart of every sale is a thorough fact-find. You’ll want to unearth the needs, the wants, and the desires of your prospect so you can present your products and solutions in a way that will be of benefit to them. And the only way that you can do this is to ask quality sales questions so you can really find out what their current situation is, what their requirements are, and what they are looking to achieve.
Remember, your prospects want a good listening to, not a good talking to! They don’t want to just sit there listening to your monologue of why your products and services are the best. A prospect wants to know that you understand their situation in detail.
Chances are, your competitors are asking questions, but they're only skin deep. Instead, you need to drill down to the root causes of the issues your prospects face at a much deeper level and demonstrate your expertise on the subject.
Here's a comprehensive list of 100 sales qualifying questions you can ask buyers to get intimately familiar with their situation and formulate potential solutions.
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Scooped by
Ann Zaslow-Rethaber
August 14, 2017 12:48 PM
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It’s one of the most common questions salespeople ask: “How do I overcome a tough objection?” The answer may come as a surprise -- you don’t. When a prospect or customer throws a tough objection your way, your job isn’t to “overcome” it. Why not? Because traditional turnarounds are completely ineffective.
Here’s what a traditional “turnaround” sounds like: “Bill, I have to tell you, other people said the same thing about our delivery times, until they saw how we could blah blah blah … ” Typical salespeople will try to defend and justify their position, and that kind of comeback is combative and adversarial. And the prospect rarely believes you or changes their mind.
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Scooped by
Ann Zaslow-Rethaber
August 10, 2017 12:07 PM
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Just as the best athletes constantly practice, improve, and refine their strategy, successful salespeople are always experimenting with existing techniques and trying out new ones. After all, the second an athlete or rep stops striving to get better, they backslide.
Check out these 75 one-sentence tips to keep you in peak selling shape. Whether you want to focus on your presentation skills, your approach to calling prospects, your methods for closing, or all of the above, you’ll find some great words of wisdom in this list.
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Scooped by
Ann Zaslow-Rethaber
August 10, 2017 10:49 AM
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No matter what industry you’re in, you’ve likely received some form of, “Why should I do business with you?”
When most salespeople hear this question, they go into tap-dance mode and immediately list all the reasons why they’re great: “Our company is the best, our service is outstanding, we’ve been around for 100 years, and we have the best quality.”
Of course, your prospect expects you to say this, because your competitors are using this same response.
Think about it -- everyone claims to have the best quality and service, even if it isn’t true. Read on to learn how you can switch up your approach, dominate the competition, and capture your prospects’ attention when they ask, “Why should I do business with you?”
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Scooped by
Ann Zaslow-Rethaber
August 1, 2017 10:45 AM
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You’ve established the various stages of your sales process. You know how the typical prospect goes from an email address in your CRM to a paying customer. You’ve trained your salespeople on the key actions required to move prospects from stage to stage.
Now you need to know if your sales process is working.
There are literally hundreds of ways to measure sales performance, which can make it tough to pick the right sales metrics. Fortunately, there’s a straightforward way to assess how effective your sales process is.
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Scooped by
Ann Zaslow-Rethaber
July 28, 2017 12:07 PM
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Being instantly likable isn’t rocket science, but this checklist takes practice to master in the short space of a first impression.
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Scooped by
Ann Zaslow-Rethaber
July 24, 2017 10:17 AM
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I read more than 100 outreach emails last week looking for examples for a post on powerful closing lines. But instead of inspiration, I mostly found examples of what not to do.
A bad final line can completely wreck your email.
The takeaway: If you want buyers to take you seriously and follow your call-to-action, you can’t screw up the last sentence. Read on for the lines you should never use again.
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Job Seekers would be smart to invest some time in honing their interview skills.
We see way too many candidates fail to move forward in the interview process, when they are fully qualified for the job.
It is important to remember that there are indeed 2 components to acing an interview....ensuring that the person interviewing you understands that you possess the technical skills and experience required for the role, and equally important, that your 'soft skills', ie personality, would work well within the corporate culture.
PRACTICE answering basic questions with someone, role playing so that you are truly comfortable responding to basic questions in a concise, clear manner.
The phone interview is typically the very first step in the interview process. Check out this 'cheat sheet' for easy to implement practices that should help you refine your interviewing skills.