You could say HR is going “agile lite,” applying the general principles without adopting all the tools and protocols from the tech world. It’s a move away from a rules- and planning-based approach toward a simpler and faster model driven by feedback from participants. This new paradigm has really taken off in the area of performance management. (In a 2017 Deloitte survey, 79% of global executives rated agile performance management as a high organizational priority.) But other HR processes are starting to change too.
In many companies that’s happening gradually, almost organically, as a spillover from IT, where more than 90% of organizations already use agile practices. At the Bank of Montreal (BMO), for example, the shift began as tech employees joined cross-functional product-development teams to make the bank more customer focused. The business side has learned agile principles from IT colleagues, and IT has learned about customer needs from the business. One result is that BMO now thinks about performance management in terms of teams, not just individuals. Elsewhere the move to agile HR has been faster and more deliberate. GE is a prime example. Seen for many years as a paragon of management through control systems, it switched to FastWorks, a lean approach that cuts back on top-down financial controls and empowers teams to manage projects as needs evolve.
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The Learning Factor
OUTSTANDING tips!
Instead of saying....I'll try, why not say Absolutely -- I will do my best!
Instead of saying....that won't work, why not say -- interesting idea, could we also consider the lessons we learned the last time a similar idea was implemented to avoid ........
I also avoid using Why questions when I am in a potential sensistive situation. Instead of asking Why are we doing it this way, instead I re-frame into what and how and combine with (we/our statements)
Instead of saying NO.....do your best to provide options, alternatives, etc. of what can be done.
Please share with us some of the killer phrases you have eliminated from your vocabulary!