Guest Service

While there are many reasons you might end your relationship with a customer, I came up with six obvious ones to get you thinking.

What unnecessary or complicated steps do your customers go through that wastes their time and makes them less productive? 

We need to provide a level of service and support that meets, if not exceeds, our customers’ expectations.

Tension sometimes exists between leadership and the customer service team. In the end, it’s mostly because of unrealistic expectations.  

Fine-tuning your customer service and CX ensures your business runs smoothly, remains competitive, and gets customers to say, “I’ll be back!”

The distinction between merely conducting business with a company and truly experiencing it lies in its unique personality and engagement.

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back.  

“Yes” is more than just a simple answer to a customer’s request or needs. It’s an attitude. Create an organization focused on taking care of the customer

Besides making a tasty burger, In-N-Out Burger’s work culture can serve up some satisfying lessons for leaders, says S. Chris Edmonds.

The point is that people – as in customers – change, and you must do so as well. You can’t do what you’ve always done anymore! 

When done right, though, customer care is a competitive advantage. A fresh approach to customer service helped companies such as T-Mobile and JetBlue wrest market share from established rivals. Customer service leaders are exerting their influence at their companies, saying their top priorities are to improve operational excellence and contribute to revenue growth.

A balance between customer service technology, including self-service solutions, and the high-touch experience with a live agent is essential.

Are you ready to invest in a future where exceptional service is not just an aspiration but a reality? Act now!

Saying yes is not about giving in. It’s about using the right word at the right time to create a better customer experience.

Surprising customers doesn’t have to be expensive. In many cases, it can be very inexpensive or even free. 

It may seem obvious that we should respect our customers. After all, without them, we don’t have a business.

Interview with expert Scott McKain on evolving from distinguished to iconic in business, and the continuous journey of improvement.

Key Takeaways
Employees at Progressive and Chipotle Mexican Grill complain the most about burnout.
Workers in the restaurants and food service industry complain about burnout most.
Paychex, Amazon, and Coinbase employees experience burnout most of the time among workers in the information technology industry.
Employees at Live Nation Entertainment experience the most burnout among workers in the media and communication industry.

When we aspire to excellence, it makes us feel better about our jobs and what we’re doing. It can give us a sense of purpose.

So, going the extra mile is more than a customer service strategy. And it’s more than avoiding the word no.

Think of the best customer experiences you have had. Perhaps it was a person who was helpful, knowledgeable, and friendly.

Create an experience personality that will transform your company or brand from merely providing services to doing so with personality.