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Customers are suffering from ‘digital saturation’, says Forrester. Home Depot former Director of Innovation, Albert Vita, talks of ‘random acts of digital’. Vita asserts that for the past 15 years retailers have been ‘putting up digital touchpoints without a true understanding on its impact on the customer journey’.

Being out-of-touch is totally in, QR codes are quickly finding a new home and robots are strolling the line between novelty and value. This is what retail innovation will look like in 2022.

Meeting the unexpected with the expected requires a review of the basics: Namely, how shoppers are using stores, what cements their purchase decisions and how they pay. These five trends embody activities and services that click with consumers, through novelty, ease or necessity.

I recently purchased a Kamado Joe Classic I charcoal grill. These grills are called egg grills because of their shape. The deal had been too good to pass up. It was almost half off the original price. I placed the order, the item arrived, and Pamela and I assembled the grill. Photo by krakenimages on Unsplash A few

These numbers demonstrate that employees continue to have significant advantage to leverage the tight market for higher pay, better work conditions or other job opportunities elsewhere. On the other hand, employers are finding it extremely difficult to fill job openings.

Following are the recommendations I give to HR leaders trying to tackle today’s hiring challenges.

In the new arena where customers are the most valuable players in the business game, most companies desire to be customer centric. Yet many rely solely on business-oriented KPIs focused on revenue, growth margins, and operational efficiencies to confirm wins. These stats, while common and useful, largely measure how the customer is performing for the company, not how the company is performing for the customer.

What Do You Call People Who Eat Taco Bell Every Day?

Right now, you would call them subscribers. But daily taco fixes, possible through Taco Bell’s Taco Lover’s Pass program, do not represent brand commitment. They represent value commitment. (The $10 monthly program entitles members to redeem one of seven taco options daily for 30 days.)

Ready to impactfully act on 2022's consumer trends? 
We’ve unlocked 22 emerging consumer trends and business opportunities you can’t afford to miss, plus advice on how to turn them into innovations of your own.

Over the course of the pandemic, small businesses have found a major need for additional customer service support, due to supply chain struggles, increased demand, and more. Here's how some businesses have creatively met the need.

Emerging AI is more than just a new technology. It ushers mankind into a new era. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that.

Now, for the first time in history, innovation is altering every aspect of our existence. Yet, when it comes to our most pressing issues, AI can offer solutions: climate change, increasing mental health disorders, aging society, lack of access to healthcare, waste management crisis.

In the last 20 years, electricity, computers, and the internet have fully unleashed

Could you do your employees’ jobs? Don't have the time? Well, they're dying for you to know. To them, it is important that you know what they do!