Omicron has sent us reeling again. We knew we would see more variants, but we also hoped and ignored and forgot. We tried to revert to previous, stable, predictable routines. Now we are being buffeted by new uncertainties.
Of course. It’s human nature to find lingering unpredictability unsettling. Mostly, we don’t deal well with too many unknowns for prolonged periods. Of course we are concerned about what this new variant could mean in terms of the economy, restrictions, business prospects, and our upcoming family holiday plans. Moreover, when we are stressed the most evolved part of our brains cannot operate at full capacity and allow us to perform at our best, while distracting worries also reduce our available attention.
However, we must all engage to make the major adjustments necessary to adapt to our new highly-digitized, faster-paced Future-of-Work environments and figure out ways through or around supply chain disruptions. Leaders are necessarily shifting attention and energy to nurture talent by fostering empathetic work environments grounded by human-centric values. Managers are needing to empower employees on the front-line enabling their increased responsiveness to customers’ changing behaviors and needs.
The new era of work is human-centric—with stronger, trust-based relationships connecting and supporting us so we can each contribute as much as possible, solving more complex problems in multi-person project situations under less certain conditions. When we recognize and lean into our essential human nature, we can prepare and plan properly, step in or boost each other when needed, and anticipate—rather than be derailed by—the need to switch to contingency plans.
Listen to my latest podcast episode interviewing Mikael Sorensen, CEO of Handelsbanken UK. He shares compelling insights about the human-centric culture and values at the bank which result in a trust-based, highly decentralized approach that empowers employees in the branches who own the customer relationships. With the focus on talent, Handelsbanken’s system creates value for all stakeholders—a model that is necessarily gaining traction in this new era of work. Listen here.
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