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Letting employees express their full range of emotions at work can result in better team-building and problem-solving, according to new research. 
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“As I've gotten older, work is definitely [still] really important, but I think I've started to see it less as my identity.”
Sophie Wade's insight:
Would you like your work/life to suit you better? We are living longer, we need to retire later to not deplete savings. But, if you like what you do and the people you work with--that's a bonus! Staying engaged keeps you mentally and physically active--which is much healthier!
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Matthias Hollwich, Founder of HKWN Architecture, has long focused on designing buildings that foster human connection and generate positive emotions and memories. He describes his vision for the office of the future designed to create a more human experience, recognizing the cadence of workers’...
Sophie Wade's insight:
How is your organization trying to lure people back to the office? Does your office foster human connection and collaboration? Listen to Matthias Hollwich, Founder HWKN Architecture, describing offices of the future that generate positive memories and productive work interactions. Listen to the podcast episode.
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Gen Zers have been unshackled from old ways of working, and their experiences and sensibilities are aligned to meet this post-pandemic moment.
Sophie Wade's insight:
"They [#GenZ ] don't know what can't be done" Great--tap into this approach now we HAVE to reconfigure biz models and work. Underlying conditions are due to the Future of Work NOT the pandemic. Generation Zs aren't "killing the workplace" but they CAN help us redesign it to help us work in more healthy and productive ways.
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Americans are quitting their jobs at historic rates. They're tired of work conditions and are demanding more.
Sophie Wade's insight:
#GreatResignation? No, RECONFIGURATION. The social contract has been broken for a while. In 2020, forced to find solutions, apply skills in new ways/places, people now see what else is possible for their working lives. Employers can be part of the solution.
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Are you ready to go hybrid long-term? Will you/your team be #virtual? Worried about results, innovation, employee engagement? Listen to my new podcast episode getting insights from Virtual Insider's Founder and CEO, Sacha Connor, from her 10 years as a successful remote leader.
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The goal is “one reasonable job per person,” not “two for one and half for another.”
Sophie Wade's insight:
Did you know '8 hrs labor, 8 hrs recreation, 8 hrs rest' was a catchy slogan conceived in 1817 by Welsh man Robert Owen? Random eh?! The idea is >200 years old and too rigid for today. Let's understand HOW we work and adapt models for current/future needs.
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Gensler's Sharon Steinberg shares some key considerations to creating a fully inclusive and supportive workplace with wellness as the focus.
Sophie Wade's insight:
Prepping for fall? Proactive, purposeful design of: schedules, workspace, interfaces, tools and more. Insights about welcoming workplaces that promote well-being. Bringing empathy thinking about the employee experience.
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Data indicates that many, if not all, top leaders have a significant deficit that keeps them from being most effective. That’s why senior leaders need to retrain their brains.
Sophie Wade's insight:
The influence of power on leadership undermines their empathy=. Let's reframe the issue--use empathy to understand better what your direct reports need to be responsive and succeed, giving them flexibility to maximize employees' potential.
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This episode is about using sophisticated traditional marketing techniques to transform employees’ apathy and ambivalence into engagement and enable change initiatives to succeed. Neil Bedwell is a Founding Partner of LOCAL where he applies his extensive expertise in consumer marketing to internal c…
Sophie Wade's insight:
How to succeed with your change initiative? Listen to my new podcast interview with Neil Bedwell, Founding Partner of LOCAL. He uses consumer marketing techniques to engage employees, plus focuses on how corporate culture impacts ideas.
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We recently sat down with Sophie to discuss how empathetic leadership can benefit businesses and how it’s shaping the future of work.
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CULTURE IN THE HYBRID WORKPLACE
Sophie Wade's insight:
Culture and values drive behaviors and are important to connect people across hybrid work locations. Let’s continue the empathetic approach—arising during the pandemic—to shape engaging, inclusive cultures as new work models roll out.
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From
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It’s about how they manage stress, not how much stress they face.
Sophie Wade's insight:
Tap into your natural empathy and you can alleviate the worst of your feelings of burnout.
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Sophie Wade's insight:
The Great Resignation continued: RECORD 5 months x 4 million workers quit/month. Many people are: burned out, changing industry, exploring new options, considering 'life pivots'. What do you want in your working life? What needs to change?
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For decades, ‘superstar cities’ have been attracting talent and money. But thanks to remote work, their status may change, bringing tech expertise to places that have long tried to attract it.
Sophie Wade's insight:
Mass remote working moves are a temporary 'blip'?! Really? Why aren't economists recognizing new positive and integrated approaches to work--where better outcomes result from employees adjusting for carefully considered working life preferences?
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One energy firm has appointed an advisory board of six young people to help guide the business.
Sophie Wade's insight:
Generation Z are 32% global population--they are the largest generational group (Millennials 22%). What if THEY ran the world? This was a very interesting and illuminating experiment during which a 13 yr old UK energy company ADVISORY Board member "Adults are focused on the present..rather than the long-term impact of their actions" -- well said. What can we learn from this project?
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A recent study showed 54% of people had actually left a previous employer because they weren’t empathic about their work struggles, and 49% because there was a lack of empathy for their personal lives.
Sophie Wade's insight:
Empathy is a critical leadership skill--connected w building trust, creating psychological safety--helping us understand each other better in this human-centric new era of work. It is a natural skill but can need practicing at work!
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Sophie Wade
July 27, 2021 9:52 PM
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Stantec's Heidi Dunn shares how to prevent employee burnout and keep company culture alive with choice and design.
For most businesses, the office isn't going away. What have we learned from recent burnout experiences? Creating boundaries between work and leisure time is essential. We support employees through culture and a focus on well-being.
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Sophie Wade
July 27, 2021 9:32 PM
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Remote work doesn't need to be so hard. From lavish retreats to $7,000 "perks allowances," employers are devising new ways to make WFH actually work.
Businesses are getting innovative, designing hybrid models that provide interactions, interfaces, and spaces to support productive virtual work. Note: working from home is not a perk, it supports adaptive employee mindsets which employers need
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Sophie Wade
July 14, 2021 8:44 AM
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Nadella’s Six Winning Moves in Microsoft’s Digital Transformation
Empathy is a key value and skill for any organization now. Microsoft recognized this important new lens and grounding orientation. It has led to significant benefits—for customers, employees, and the corporate culture.
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Sophie Wade
July 14, 2021 10:33 AM
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These are liminal times. They will be for a while—until we can accept, absorb, and adapt to the changes we need to make. We know things aren’t going to fall back into their pre-pandemic places. We are moving forward—in bounds and increments—together. Within your organization, everyone needs to be on board, as far as possible.
It’s important that every employee across your firm understands (enough) about the inexorable momentum forward: that individual workers recognize their vested interests, that each person recognizes the accruing benefits and everyone is contributing to the company’s necessary transformations to new ways of thinking, operating and working.
Yes, there is a core team and multiple executives tasked with thinking through what new work arrangements are acceptable and appropriate for your organization. Great. Whatever you are up to or thinking about, consider how changes are communicated to employees. The ‘how’ will contribute greatly to your company’s success or failure.
Essential changes are going to affect and be put into effect by your talent. It all happens TO them and BY them. Therefore, they need to understand what is going to happen, and why and how to make it happen, so they are engaged to do it and support it long-term. Inviting contributions and communicating openly are the most effective ways of convincing workers about what is going on, why it matters, and to be part of it—how the company launches the necessary transition and establishes and sustains the new dynamic state.
Neil Bedwell, an experienced consumer marketer, now uses sophisticated marketing techniques to market internally to employees—using tried and tested methods such as human insights and story-telling—to help them effect change. The refined communication skills that have been honed in your outreach to prospects and customers can greatly benefit your messaging with coworkers and peers when explaining (clearly) where the company is going and engage them in how to get there.
Listen to my latest 'Transforming Work with Sophie Wade' podcast episode in which I interview Neil Bedwell, Founding Partner of LOCAL, a ‘Change Marketing’™ agency, to find out how he discovered the power of internal marketing and how he helps companies make meaningful change happen and last.
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Sophie Wade
July 14, 2021 8:56 AM
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These small, science-backed steps can help us build habits that significantly improve our lives, writes Arianna Huffington.
The US population has anxiety (41% ) about new changes in our lives--even if things start looking/feeling more like 2019, at last. We are used to new restricted ways of working/living and MORE change can feel disruptive. Take it one step at a time!
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Sophie Wade
July 13, 2021 6:45 PM
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A conversation with Sophie Wade about the future of work, the impact of the pandemic, the "hybrid" workspace, leadership and empathy
No Future of Work without Empathy--A conversation with Flexcel's Sophie Wade about the future of work, the impact of the pandemic, the "hybrid" workspace, leadership and empathy with Laetitia Vitaud @Vitolae
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Sophie Wade
July 14, 2021 8:45 AM
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Tracy Layney, Chief Human Resources Officer for Levi Strauss & Co., shares her perspective on how we can make our workplaces stronger, healthier and more productive as we begin to emerge from the global pandemic.
Empathy is a long-term strategic solution for your company to achieve sustainable growth in the Future of Work and support employee wellness as we emerge (in fits and starts) from the pandemic.
Do leaders try and connect with team members' emotions and show vulnerability themselves? Are you leaning into empathy to understand how best to support coworkers' wellbeing? We all have our bad days, so finding out how people are REALLY doing matters.