"The retailer said too many customers were treating its full-satisfaction guarantee as a “lifetime product replacement program” ..."
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consumer psychology
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Real-life consumer psychology – with a touch of technology
Curated by
Leona Ungerer
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Scoop.it!
"Chelsea receive more social media abuse than any other Premier League club, a new study by Kick It Out shows ..." 
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Scoop.it!
"Heading to the Boxing Day sales? Show a little compassion for retail staff, writes Deirdre Fidge. You'd be surprised how much abuse they endure ..."
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