Canon Technical Support

1. First, What Their operating System are you using? ( if you don’t know, go to Start menu -> then right click my computer and select properties, you should get a window that tells you what operating system you have and if it is a 64bit or 32bit. If it doesn’t say, it is most likely a 32 bit.

2. To find out what driver to use, go to the copier hit counter check and chose device configuration and look for Key words like PCL PPD Direct printing UFRII. Most of the time you can use PCL 5

3. Then go to USA.CANON.COM

4. Select office equipment

5. Select support and drivers

6. Select the product type, B/W Image Runner copiers, Color Image Runner Copiers, Or image pass controllers if the machine has an C1 H1 or S1

7. Then find your copier in the Product family and select that group

8. Find Your copier and select support and Drivers

9. Select your operating system , Where it says “select OS”

10. Then click on widows drivers and down load the driver

11. Hit Run once it is downloaded and unzip window, hit browse and select your desktop and then hit unzip

12. Once it is done being unzipped, go Start >>control panel >>>Printers and fax or Printers and devices>>>> Add a printer >>> Add a Local Printer>>>>Create a New Port Hit down Arrow and select standard TCP/IP Port>>>>Next and Then Input the IP Address>>>Install printer screen appears and click Have Disk >>> Click Browse and select desktop>>> Find the folder that was unzipped and click on it>>>> once in the folder, click on the inner folders until they get to the software and click any more( Example: driver, 32 bit, PCL 5, and then the get to the software)

13. Once software is selected, hit open then ok And select the Model of their Machine and hit next don’t share and print test page, click finish

14. Finally Done

I have a Canon MP970 connected to a machine running Vista. I can address the printer in Ubuntu but selecting print does not produce a print.

Checking the print que shows my job as 'processing'. I´m thinking it may be a firewall or permissions issue but not sure what settings to look out for. My machine is running Ubuntu 11.04 64bit and the other with printer attached is Windoze Vista 32bit with file and printer sharing turned on and Norton 360.

I´ve tried disabling the firewall with no effect.

While browsing other posts I saw one that made mention of using Samba to link Linux and Windoze for file and printer sharing. Software Center shows a SMB/CIFS client installed but I´m not sure how to configure it. Tried another Samba client with a GUI but it didn´t seem to make a difference (it did find the printer share and list it in it’s GUI).

I opened a print window in the PDF Viewer which showed the printer status as unavailable.

I contacted Canon asking them directly if they have an alternate driver for the printer for Linux. They said no, and the age of the printer puts it out of support of that kind.

I found another printer that had a Linux driver for it (MP880) and attempted to install it to see what happened. The install failed (incorrect architecture). I believe it is due to the driver being 32bit and my OS being 64bit. I read a post about recompiling a 32bit driver into a 64bit one (however unstable) but I do not have that much experience to follow that path yet.

Seems that despite the amount of time we have had 64bit processors and 64bit OS´ there is a complete lack of support for 64bit functions. I fear the day we migrate to 128bit!

answer

It is quite satisfying to be able to answer your own question sometimes.

Downloaded the 32bit Linux driver for the MX860 and extracted it. (cnijfilter-mx860series-3.10-1-i386.deb)

Opened a terminal window and typed the following:cd Desktop/cnijfilter-mx860series-3.10-1-i386-deb/packagessudo dpkg -i --force-all *.debentered password

Opened printing manager .Deleted previous attempt at installing the printerClicked ADD and behold the printer showed up in the network list with the URI detais and all! (Canon-MP970-cnijnet:/00-00-85-E7-54-36)Followed the prompts and test page printed OK!!!!!!

Hope this helps all who are using 64bit systems and are having trouble finding 64bit drivers

Setting up a Wireless Printer in 5 Easy Steps

1. Determine the Type of Wireless Printer

You'll be using the wireless router to connect the new wireless printer to your home network so make sure the router is up and running. Most new computers and wireless printers are equipped with either Bluetooth or Wi-Fi capabilities. If your printer is not wireless you can purchase a wireless card that plugs into a USB port.

2. Select the Location of the Wireless Printer

The wireless printer should be set up in a place at home or in the office that is accessible to everyone and where there is ample space for paper, printer ink and other supplies. If you are using Bluetooth wireless you may want to give this some thought since Bluetooth printers have a smaller wireless range than Wi-Fi printers.

3. Enable Printer Sharing

The server computer's operating system must be informed that the printer you are adding to the network is a wireless printer. (The server computer is the one the printer is connected to.)

In Windows Vista, this is done by accessing the network settings in the Control Panel and then activating file and printer sharing in the local area network settings.

For Windows XP go to Start, Control Panel, Printers and Other Hardware, "View installed printers or fax printers." Right-click on your printer and select "Sharing", then select "Share this Printer." Give the printer a name and click OK.

4. Add the Wireless Printer to any other Computers on your Network

The other computers on the network must also be set up for using the wireless printer. To do this in Windows Vista, open the Control Panel in the classic view and then open Printers. Right click on the printer that is going to be shared, and then open Properties. In Properties, check the box that allows the printer to be a shared device.

For Windows XP you will need to do the following:

Open Control Panel, Printers and Faxes, and click on "Add a printer."This will take you into a wizard to find the printer you shared previously.Click Next until you are at the Local or Network Printer page.Select "A network printer or a printer attached to another computer" and click Next.Now click "Browse for a printer" and click Next. This will display your workgroup, the PCs connected to it and any printers that are attached to them.Click on the wireless printer you shared earlier and click Next. [This should install the driver automatically. If not, you may need to get the CD software that came with the printer.]Now click Yes to make the wireless printer the default printer for this PC (or No if the computer already has one attached to it).Click Finish.

5. Troubleshooting Wireless Printers

Both this computer and the one the wireless printer is attached to might need a reboot. If you're not seeing the computer it is attached to, double-check that all computers have the same network name: go to Control Panel, Performance & Maintenance, "See basic information about your computer." From there click on "Computer Name" and your workgroup will be displayed.

If you're not seeing the printer, make sure it's switched on. If printer still doesn't work, you may need to install the printer driver using the software CD that came with it.

"I have a canon BJ330 that starts printing light and prints nothing. This only happens approx once every 2 months. The unit has ink and it still thinks it's printing but there is no ink on the paper. This has happened a couple of times and so far I haven't figured out what it is that I do to 'correct' the problem.
I was thinking that there must be a way to clean the printhead that is not in the service manual. Which I do not have, anyway."

On my DeskJet, I just blow gently into the vent hole on the ink cartridge. I then wipe off blob of ink that forms on on the head and it works like a charm - if you don't get ink all over everything. Perhaps, try the following first:

Remove the sponge from the purge cap carefully, try washing in water carefully, and reinstall it:

Remove the top cover to expose the printer power on the printer when the printhead moves away from home position SHUT OFF the powerYou will see a rubber rectangle cap towards the bottom of it is the sponge (called an 'Ink Absorber')

Print Quality – If you are sick of waiting for your output to inch slowly out of the printer, one easy solution is to change your printer’s output settings. Methods will vary slightly by model, but basically go to the “Print” application in any program, and then look for properties. Select the appropriate tab such as “Paper/Output” or “Main”, and choose the “Draft” mode. You can set this permanently through the “Printers and Faxes” box in Windows XP by following the same steps.Fitting More on a Page – If you can stand the smaller output, you can reduce the printing time in half by printing two pages on a single sheet of paper (both on the same side, not duplexed). This method might also vary by model, but try under the “Layout” tab, if available.Connectivity – With inkjet printers, you may or may not have a choice other than USB 2.0, which is the fastest USB technology to date. However, if you have a network-ready printer (Some inkjet AIOs will be) you can connect it either wirelessly or via Ethernet cable. Of the two, Ethernet will be faster because of the dedicated link. Distance can have an effect on your printing speeds with Wi-Fi connections because the speed will change with the proximity to your computer. Try keeping it close for the fastest times.Printing from Websites – Simple text will always print faster than graphics, and the more complex the graphics are, the slower they will print. If you don’t need to see the pictures from a website, then you can set your browser to load the pages without them. The site may offer a “printer-friendly” format, so look for that first. Otherwise, here are a couple of ways to change settings manually. In Internet Exporer: select Tools and then Internet Options under the Advanced tab, go to the Multimedia section and uncheck the box for “Show Pictures”. In Firefox: go under Tools, then Options, click the Content tab, and uncheck the box by “Load images automatically”. Once you have printed, you can always set them back.Add Memory – Just as in your PC, adding RAM to your printer gives it the ability to do things more quickly. This is not an option you will find in inkjet printers, however with a good number of laser printers, you will be able to add on. It is not necessarily as cheap an option as it is with PCs. Check your printer’s owners manual or manufacturer website to see if in fact your printer is expandable.

Take out the cartridge that you want cleaned. Find that hole that ink comes out of, squeeze the cartridge until ink comes out of that hole - actually drips. Put it back in the machine, clean it at least FOUR times. Usually on the fourth time for some reason, it works. Just clean the one that you think needs cleaning.

Canon BJC 600 problems

I have found that sometimes the BJC 600 series gets confused and needs to be reinitialized. If you haven't already done so, unplug it from the wall, wait 60 seconds for the internal supply capacitors to completely discharge, then plug it back in and try again. When you remove it from the AC line it goes through a complete warm up cycle and resets itself.

Also, the contacts that mate with the print head are notorious for oxidizing. You might want to carefully clean them (lightly) with a pencil eraser and some isopropyl.

If these remedies don't work, the Canon 1-800 number will put you in touch with their tech department, and they are really quite good at determining what the problem is over the phone.

hen I was working on printers, we'd see a few of the 600s in with corrosion on the ribbon cable end under the printhead. NewKote apparently had a venting problem with their copykat ink cartridges, where in some situations ink would spurt (leak? drip?) and somehow corrode the ribbon cable.

I never tried to replace one and see if it could actually be repaired with just the cable, but I did try vigorously cleaning the cable end: no conclusive repair.

BJC 600 print head error - lights flashing

"Upon powering up the printer the two lights flash indicating a print head error. However by cleaning the electrical contacts (with alcohol) on both the print head and the printer the printer works temporarily. Within a day or two the problem resurfaces. When the printer does print it prints excellent quality. The nozzles seem to be is good working order."

Although printhead failures are common on the 600 series, so is failure of the ribbon cable to the printhead. This is an acknowledged problem from Canon, when aftermarket ink reservoirs are used (i.e. Pirana or NewKote). Somehow the ink gets up to the cable/printhead interface and corrodes it. When I was working on them (about 18 months ago) Canon and NewKote were pointing fingers at each other. It appeared to be a reservoir venting problem.

· Print job status says: "Printer busy...or printer error."

Certain print codes in the file that is printing can confuse the printer, causing the job to get stuck in the print queue.Delete the top print job or purge the print queue if printer still won't restart. If the print job still remains in the queue, recycle the printer up to two times to clear the job.Wait five minutes before printing a test page.

· Print job status says: "Insufficient memory."

Indicates that the print job probably has image files in it that are too large for the printer memory to handle. They may have to be changed to a different image format to accommodate the limits of the printer, or perhaps printed to another printer with more memory. (Files in tiff format are very large and can be converted to jpg format).Delete the print job or purge the print queue. If necessary, recycle the printer up to two times to clear the job.Wait five minutes before printing a test page.

· Print job status says: "PowerSave On."

Indicates that the printer needs to have its Go button pressed to wake it up. It should print soon after.

· The current print job (at top of job list) will not disappear after deleting it. Print job status continues to be: "Deleting...printing"

If necessary, recycle the printer up to two times.Wait five minutes before printing a test page.

· A pending print job will not disappear after deleting it. Print job status continues to be: "Deleting...spooling"

If necessary, recycle the printer up to two times.Wait five minutes before printing a test page.

· Print queue screen (blue title bar) indicates queue is "paused."

Unpause the printer (see instructions above in the section CHECKING PRINT QUEUE.Print test page to printer.

· Print queue screen (blue title bar) indicates queue is "stalled or stopped."

This may mean that the printer itself has been set "offline."Direct the caller to check the printer display menu to see if it says "offline."Pressing the Go button can put it "online" again so it says "Ready."Printer should now begin printing again.

· Print queue screen (blue title bar) indicates queue is "unavailable" or "cannot connect."

This means that the print queue is not working.Check other public print queues to see whether they are displaying the same message. If more than one print queue is unavailable, then the Printers print server is probably down.

· Error in software: "Error initializing output device."

When printing within a program like WordPerfect, Word, Excel, etc., users may occasionaly see this error message appear on the screen when attempting to print a file. It is often caused by a temporary network "glitch" in the processing of the print job. There are two options below that will often clear this printing problem.Save your file and exit the program, log off the network, then login, get into the program and try printing again.If this doesn't work, shut down and power off the computer, wait 20 seconds and power it on again. Login to the network, get into the program again and try printing.If the error still doesn't clear, wait at least 15-20 minutes and then try printing again.

· Printer display menu says "Ready" but doesn't print; there is no print job showing up in the print queue screen, even though a print job was sent to it.

Recycle the printer up to two times. Wait 5 minutes and then try to print a test page. If it doesn't print, do the following:Test printer software: Try printing to a nearby printer. If you can print successfully to it, it may indicate a corrupt printer driver for the problem printer that must be deleted and re-created as follows:Click Start, then Settings, then Printers and highlight the printer.Delete this printer definition.Re-create a new definition for the printer by following instructions in the sectionPrinting from a Windows Computer to a Public Printer.Print a test page to the printer using the new printer definition.

If you can't print to a nearby printer, test the network connection by trying to ping the printer. (You may need to find the correct printer domain name or IP address before you can do so. See instructions above).If ping doesn't work, the printer is not communicating with the network.

· Printer display menu intermittently says "receiving data" or "processing job," but the print job has stopped printing.

This message will often appear when the printer is printing out a large PDF file wil charts and images in it. It takes the printer time to "digest" the contents, so be patient! It will periodically pause, then print, then pause again as it sends the pages of the PDF file to the printer.If the printer stalls for a very long time, pressing the Go button will sometimes help to start the printer printing again.

· Printer display menu shows message with error numbers (example: error 41.3) or message that the printer needs maintenance.

Any of these messages require an LBIS printer technician's site visit.

· Printer display menu says there is a paper jam.

Note: Sometimes the printer display menu will say "paper jam" but it is actually indicating that the paper tray is empty.Opening the front and back "doors" of the printer or removing the paper tray or toner cartridge will usually allow access to the jammed paper so that it can be released.Paper should be removed slowly and gently so that it doesn't tear.Paper that is too difficult to remove should be left "as is" and reported to the HelpLine, who will dispatch the LBIS printer technician.Turn off the printer until it can be serviced and place an Out of Order sign on it.

· Printer display menu says "paper tray empty" or "low toner."

If it is a public printer, one of the Helpline staff can be dispatched to replenish the paper or toner if non is available at the lab site.

If it is a departmental printer, the administrative assistant who manages the printer must be contacted

You can try to print a test page to a problem printer located anywhere on campus to determine whether or not the printer is communicating with the network.

Click Start, then Settings, then Printers.In the Printer screen double-click the desired printer name to display its print queue screen.Click Printer in the menu bar. Then click Properties.Rearrange the Properties screen and the print queue screen by dragging each so that both can be seen at the same time.In the Properties screen click the General tab. Click the Print Test Page button.If the printer is communicating with the network, you will be able to see the test page being printed on the print queue screen.

If the test page doesn't print, there might be a problem with the printer definition, the print server box, or the printer IP address

The print queue screen displays various kinds of information about the print jobs listed in the print queue. It can indicate whether the queue is working or not (in the blue title bar of the screen). It can report the status of each print job (spooled, printing, deleting, or error messages). It also lists the owner, the number of pages, and the size of each print job. The sections below tell how to check the status of a print job and how to clear jobs from the print queue when print job(s) may be "stuck."

Check status of the print job

If a particular printer is having problems, the first thing to check is the status of the print job, which may indicate the cause of the problem. Write down the status message so as to report it accurately. Many of the print queue error messages under the Status column are described in the last section of this document, COMMON PRINTER PROBLEMS. Look up the error messages in that section for suggestions in solving the problem.

To check the status of a print job:

Click the Start button, then Settings, then Printers.Find and double-click the desired printer name listed in the Printers screen.The print queue screen will appear with the currently printing print job at the top of list and allpending print jobs listed below it.Look at the top print job's status message. (You may have to drag the column separator to the right to see all of it).

Check the printer's status via the Web

Most printers serve their own web pages and can be checked for information, such as: printing status, display messages, toner cartridge usage, paper counts, paper tray sizes, and printer capabilities.

To find this information for one of the newer printers via the web:

Find the printer's IP address or name by following instructions in section FIND PRINTER DOMAIN NAME/IP ADDRESS AND PRINTER MODEL. When checking a specific printer on the web, you must enter the individual name of the printer you are checking.A web page will appear displaying status information.

Cancel or Purge print jobs in queue

Usually the top print job (currently printing) is the culprit causing the problem, so try canceling it first if dealing with a departmental printer. However, you may have to eventually delete (purge) all the print jobs in the list to get the printer to print again. HelpLine staff should purge all public print queues to clear out any old abandoned print requests that may still be waiting to print.

The Cancel command is used to delete a single print job, while the Purge command is used to clear all jobs from the queue. Note: Generally most users have permissions set to cancel only their own print jobs and no one else's. The Purge option is available only to users with special privileges, such as the Helpline staff, the LBIS staff, or certain individuals who manage the printers for their department.

Instructions for clearing print jobs from the queue:

Pause the print queue:In the print queue screen click Printer in the menu bar.Click Pause Printing (a checkmark will appear before Pause Printing).

Cancel a single print job (usually the top print document) in the queue:Highlight the top print job in the list.Click Document, then Cancel (this cancels only the one highlighted document).If you cannot get the top print job to disappear, you may have to recycle the printer once or twice to clear the memory of the printer completely. (See instructions in next section RECYCLE THE PRINTER).

OR:Purge all print jobs in the queue: (requires special privileges)Click Printer, then Purge Print Documents.The entire list of print jobs should disappear.

Unpause (restart) the print queue:(Remember to unpause the queue or the job won't print!!)Click Printer, then Pause Printing (checkmark now disappears from Pause Printing option)Exit print queue screen.

Is your printer connected directly to your computer or to a network? If it is connected to a network, check with your network administrator that the network connection and the network settings are in order. The network indicator lamp on your printer (next to the network socket) should normally be blinking in green.

If the printer is not printing, have you checked that you actually are standing and waiting for paper to come out from the correct printer? It is not to uncommon for people to go to Printer A while they are in fact printing to Printer B.

Have you checked the printer queue?

Check that the printer queue is not stuck causing you the printer problems. If you use the Windows operating system, go to start menu and click on your printer and faxes icon in the control panel. Double click on the printer in question and try to remove all documents from the printer queue before trying to print again.

If nothing helped so far, get help from others!

Continue reading our Printer and Printing Troubleshooting Guide to learn how to get help from others.

If you run Windows XP, you might be interested in reading the Advanced printer troubleshooting in Windows XP article.

Have you made any changes recently on your printer or in the printer’s settings? If this is the case, please try to reverse what you have done before continuing since this might easily solve your current problem.

Do you have a power failure in canon printer

Have you checked that your printer problem is not due to a power failure? A printer that is switched on normally have a green indicator light lit. If the light is not green, check that your power button is set to on, that you have electricity in your wall outlet and that the power cable is connected at both ends. When power is applied, you should be able to hear the printing mechanism move inside or the printer should start to "hum".

If above is checked and the printer still not seems to indicate that it is switched on, it could be that your printer has a serious problem and you need to contact your printer maker. First of all, check the instructions that are given for this error in the printer manual before proceeding contacting your printer manufacturer.

Links to most printer manufacturers can be found on our printer manufacturer list. It's worth the effort to visit your printer makers website since your printing problem might be model specific. Some printer makers have their own printer troubleshooting forums or Q&A guides where you can find answers to the most common printer problems.

Canon Inspiron users may encounter the need to restore default settings. Restoring default settings inCanon laptops is quite complicated without proper guidance. The paragraphs below will discuss the variouslaptop computer shortcut keys which control the hardware which relates to this issue. There are hundreds of operating systems out there, such as Windows Vista, Windows 7 and Windows XP, and this method of restoration can be applied to most of them. Keys like F8, F11 and CTRL will be used to bring back the default settings. The process should only take 10 minutes maximum.

For Windows XP

If your operating system is XP, press the CTRL and F11 keys simultaneously when you see the Canon logo after turning on the laptop, and follow the instructions on the screen.

Put the computer on.When the Canon screen appears, press and hold the CTRL and F11 key simultaneously on the keyboard, then release them both at the same time. The Canon PC Restore by Symantec window appears.Click the Restore button or press the key to highlight Restore and press the key.

A caution message appears, advising that all data will be lost.

Click the Confirm button, or press the key to highlight Confirm and press the key.

The Progress window appears. Once the process has begun, Canon PC the restore usually takes only 8 to 10 minutes to complete. When the restore is complete, the message 'The system recovery process was successful' appears.

Click the Finish button or press the key to highlight Finish and press the key.

The computer will restart.

For Vista or Win 7

If your operating system is VISTA / Win 7, press the F8 key when you see the Canon logo. It will take you to the advanced boot menu options, which include 'Repair your Computer'. Select that option and enter your password if asked, then you will see a list of options like 'system restore' and 'command prompt'. The last option says 'Canon PC restore', or something along those lines. Select that option and follow the instructions on the screen.
If in both cases, the Factory default doesn't work, then your laptop's factory image defaults partition has vanished (i.e., been corrupted / deleted). In this case you will have to reinstall the operating system with the CD or DVD shipped along with the laptop. Follow the link below to install windows XP Pro on your own.

Start the computer.As the computer starts, press the F8 key until the Advanced Boot Options menu appears on the screen.Press the down arrow to select Repair Your Computer on the Advanced Boot Options menu, then press Enter.Specify the language settings that you want, and then click Next.Log in as a user who has administrative credentials, and then click OK.Click Canon Factory Image Restore.In the Canon Factory Image Restore window, click Next.Click to select the check box for Yes, reformat hard drive and restore system software to factory condition.Click Next. The computer is restored to the default factory configuration.

When the restore operation is completed, click Finish to restart the computer

Method 1 – (Quoted)

Here is how to reset MX330 Ink Cartridge (210 model) Counter in Win Vista System:

1. Refill cartridge and install back to printer.

2. Open Properties in "Printers" from "Start Bar"-"Settings" on left lower corner.

3. Open "Advance".

4. Uncheck "Enable advanced printing features".

5. Apply and close.

6. Hold "Stop" button on MX330 printer for 10-20 seconds. The "Run out of ink" message will disappear.

7. Open "Properties" in "Printers" again as in Step 2.

8. Check "Enable advance printing features" to reset counter.

9. Printer should work again with refilled ink cartridge. (Unquote)

-inkjet/155728-canon-mx330-not-sure-how-reset-ink-cartridge-printer-meter-manual-refill.html

Method 2 – (Quoted)

Tried refilling the cartridges PG210 & CL211 inside my Canon MX 320, it goes well for 2 refills,

however on the third time after I refilled, an error code 'U051' appeared on the little LED screen says

'Check ink U051 clo blk'. The printer worked the first two times by pushing down on the stop/reset button for 5 seconds but not this time. I tried another pair of cartridges from another printer (MP240) which have been refilled a few times and still working, the same problem showed up. Does this mean I have to buy a pair of brand new OEM Canon cartridges after 2 refills on this particular model? I tried putting the printer into service mode and tried the resetting counter method etc. and none help. Anyone any suggestions?

Sorry to hear you’re not getting any help on here. So try this, buy a new set of canon cartridges and when they run out put back in your current set which should work again. You need to rotate your cartridges and not keep putting back in the same ones all the time. That way you will always have a spare set on hand..

Assuming that your printer (ip4600 series) is already installed on your PC.

Reset can be done once your printer is on Service Mode:

a. Switch Off the Printer

b. Hold the Resume Button

c. Switch On and Hold the Power Button

d. Release the Resume Button

e. Press the Resume Button Twice

f. Release the Power Button

By this time your printer is in service mode already. Run the Service Tool Program (Resetter) Select ASA as the Region (for ASIA PACIFIC - depends on your location) (Unquote)

Information extracted on 14 September

Method 3 – (Quoted)

Someone post this for Canon mx 300 (its supposed to works for the mx328 too) :

1- Switch off the Canon MX300 and disconnect the power cable.

2- While press and hold the power button, Connect the power cable to electric socket.

3- While pressing the power button, press the “Cancel/Stop” button (red button). (press TWICE che “stop\cancel” button)

4- Now release the power button and the printer turns into a kind of factory mode. Wait for 10 seconds until it says “idle”.

5- Press “>” (next button) once “Shipping Mode 3? then Press the “OK” button. Press “OK” again for “without cleaning”. A test page will print.

6- Open the cover, like you are about to change the cartridges.

7- Disconnect the power cable again without switch off the printer.

8- Take out the both cartridges.

9- Close the cover.

10- Connect the power cable and turn on the printer.

11- Now just put the cartridges back and the ink level in the canon Pixma MX300 have full again. (Unquote).

Information extracted on 14 September 2010 from

Method 4 – (Quoted)

What should I do if the printer will not recognize the cartridge after refilling?

* Turn on the printer and remove both cartridges

* Place both cartridges in front of you so that you can see the contact foil, with the nozzles facing downwards

* With adhesive tape, cover the FOUR upper contact points on the far left contact column of both cartridges

* Reinsert the two cartridges and close the cover

* Open the cover again after 2 or 3 seconds

* Wait until the printer gives you the cartridge carriage (If there seems to be a problem with either of the cartridges, ignore it)

* Open the cover and remove the two cartridges

* Place both cartridges in front of you so that you can see the contact foil, with the nozzles facing downwards

* Remove the adhesive tape

* Clean the contacts, reinsert the cartridges and close the cover. (Unquote)

Information extracted

Method 5 – (Quoted)

The whole operation took about 45 minutes. (I used a blow dryer to dry the sponge.) The most difficult part of the whole thing was getting all the little tabs on the casing to pop at once.

For future reference, the reset code that I found elsewhere on this board is the one that worked. It goes like this.....

1. Turn off power.

2. Hold down Resume button and press Power button.

3. Keep holding down Power button and let the Resume button go.

4. Press Resume button 2 times then let both buttons go.

5. Green light will flash then stop blinking.

6. When Green light is solid, press Resume button 4 times.

7. Press the power button and the printer should turn off. If not, press the Power button 1 more time.

8. Done. (Unquote)

Information extracted on 14 September 2010 from URL: http://www.fixyourownprinter.com/forums/inkjet/15805

Method 6 – (Quoted)

Canon Waste Pad reset, general cleaning and Printhead cleaning - by Steve Greenfield aka Alien Steve. Click on the graphics for a closer view

What Canon calls the "waste ink tank" is really several very thick felt pads stacked on each other. Cleaning cycles pump ink out of the heads and a hose sprays it in a pad so it soaks into the felt pads from the bottom up. The printer simply counts the number of cleaning cycles it has performed and when it hits a certain count it warns you, when it hits a higher count it stops printing. Good news, bad news: you can reset the printer, but if you don't replace or clean the waste ink pad you run the risk of overflow.

This is straight from the CANON Australia service manual. Follow the steps carefully to reset the Waste Ink Pad Full condition.

1. With the printer powered off, press and hold the RESUME button, press and hold the POWER button. The buzzer will sound once.

2. While holding down the POWER button, release the RESUME button. Press the RESUME button twice in succession, and then release the POWER button. (Each time the RESUME button is pushed, the buzzer will sound once.) The indicator will blink in green, and then light in green.

3. Press the RESUME button 3 times.

4. Press the POWER button. The buzzer will sound once. The printer will switch off itself after performing the function.

Note that when I say left and right, I mean -your- left and right, not the printer's left and right.

After you have done this and confirmed that it is reset and printing again, it's time to remove and clean the waste ink pad, and the rest of the printer as long as you have it open. Following are instructions based on the BJC-6000. Most Canon printer cases seem to be built along the same lines.

First, get the cover off. You'll need to remove the parallel port cover first. There's a slot at the bottom of the parallel port cover, stick a flatbladed screwdriver in there and gently pry it out. Most Canon printers are very similar.

There are 4 Lights! Er, there are 4 plastic tabs holding the top on. You can reach the front ones by reaching inside the printer and gently bending them back while lifting the top.

The other two are on the sides near the back. There are slots, press a flat bladed screwdriver gently in the slot to push the tab back while gently lifting the top. DO NOT PRY!

All the Canons I've taken apart then have four screws that hold the entire printer mechanism on the plastic base. Some models do have a power supply module that slides out of the rear of the case, remove this first. -Only- remove the four screws holding the printer mechanism onto the lower case. Some models may have more screws, but becareful not to remove any other screws! It just lifts off. Set it up on a couple of boxes or chunks of wood under the tabs so the mechanism is reasonably level.

Now is a good time to take it outside and use dry canned air to blow out the paper dust in the back of the printer. Do -not-, repeat NOT use an air compressor! It is too much pressure, and air from a compressor or air tank is full of moisture and oil. And stay away, AWAY from the print head and the park pad and cleaning pump under it. Stay away from the paper path under the print head groove. If you don't, you can end up blowing ink sludge around the printer or blow air into the heads or inadvertently create a suction that pulls ink out the heads and blows it around the printer.

If you aren't wearing rubber gloves by this point, put them on now. The waste ink pad can hold an -incredible- amount of ink, partially dried so it is a lot more color than it looks. Do -not- do this in your bathroom sink! If your porcelain is worn at all or has any invisible mineral deposits, the ink can permanently stain it. Open a couple of windows and set up a fan as you'll be working with ammonia and alcohol. I know from experience that the fumes can sneak up on you.

Mix up a liter of cleaning solution in a clearly labeled, resealable container:

* 1 part nonsudsing household ammonia (clear, no perfumes)

* 4 parts 50% Isopropyl Alcohol (aka Isopropanol) (clear, no perfumes)

* 5 parts filtered or distilled water (-not- purified)

Take the waste ink pads out and lay them down on some newspapers by the sink. Chances are, it is no more than 50% color, as the waste ink warning is conservative so you don't end up with ink running out on your table.

Take the bottom printer case and run hot water over it to wash the ink out. You don't need to get it like new, just get the big blobs of goopy ink out. Pour some of the cleaning mixture in to help break it up. Dry it out with an old towel or paper towels and set it aside to dry.

Set the waste ink pads in the sink. Pour some of the cleaning mixture into them to dissolve the ink, then gently run hot water through to rinse it out. It will never look clean, don't try, just get it so there is little ink left in the wash water. It is a rather fragile felt-like substance so if you try too hard, you can end up destroying it.

Squeeze out as much water as you can. Do -not- twist it like a towel! You'll have to let it dry for several days. Put it over a heat vent if you have central air heating, or just in a sunny window. If you don't put it somewhere warm or with some air flowing, it will stay damp a long, long time. You can even lean it up against a box fan on low. I caution -against- putting it in front of an electric heat fan because of the fire hazard.

I have considered running a tube out from the park pad's waste tube to a bottle outside the printer. However, if you do this you run the risk of the bottle getting knocked over or leaking.

Look over the printer mechanism. You'll see some areas of ink build-up. Ink and paper dust mix to make a viscous mud that stays wet for a long time. I use cotton ear buds (aka Q-Tips or cotton swabs) to pick up the blobs, it is better if you can get some of the absorbant foam swabs. Then a premoistened window wipe to wipe off the rest.

Note: Don't use paper towels! Paper towels are horrible things that shed little bits all over. Any little bits that get on the bottom of the head, or on the park pad will cause ink to wick out or block a nozzle. Test the premoistened window wipes you intend on using; tear one in half. If it looks a bit like you tore a sheet of paper it's good; ie, a ragged but basically clean tear. If it looks like a cotton ball exploded it's bad! IE, threads or filaments everywhere.

I use Coralite brand window wipes. Ironically, cheap is better. No lemony scents, no vinegar wipes. Just plain old ammonia based premoistened window wipes.

After everything is dry, reassemble everything but the top of the case. Locate the lid detector switch, it is usually somewhere near the hinge of the lid. Use something like a small piece of vinyl electrical tape to hold it down so the printer thinks the lid is shut. After confirming that everything is back in place (except the top case), plug it in. Turn the printer on, confirm that everything moves as it should on power-up (basically nothing sticks or bangs).

Take the tape off the switch so it thinks the lid is open, this should cause it to move the print heads to the Cartridge Change position. Unplug the printer! This is important, so it doesn't suddenly decide you are taking too long and move the heads. If you have a holder for the print heads, take them out and put it in it. If not, set the print heads on top of a folded up premoistened window wipe. Ink will wick out, so you don't want to leave it too long this way.

Using several of your lint-free premoistened window wipes, carefully wipe up around the park pads. Careful! The park pads "float" in their holder and if you are not gentle you will knock it out of it's mount and it won't seal to the print heads properly. You may use a cotton swab moistened with cleaning solution to get the clumps, but don't touch the foam inside the park pad with it. That foam is really a hard plastic and will grab bits of cotton fiber and cause ink wicking.

Use an eyedropper to put cleaning solution into the park pad foam until it is visibly wet and wick it back out with a window wipe. Repeat. Again, you aren't going for spic-and-span, just the bulk of the ink. Put a few drops back in so it just looks wet.

There is a rubber and felt wiper just to the left of the park pads. It is probably retracted (towards you) but don't try and force it out. If it slides out easily, fine, again get the blobs off with dry swabs. Then wet the swabs with cleaning solution to get most of the ink off, and to get some of the ink out of the felt that is on one side of the wiper blade. Be gentle! It is very easy to accidentally knock this off of its mount or pull it out all together.

Without flipping the print heads upside down, wipe off the excess blobby ink around the edges. It is imperative that you do not touch the heads anywhere with cotton swabs, cotton cloth, or paper towels! Use the lint-free premoistened window wipes, and do -not- press against the bottom of the heads at all. I fold up a window wipe into sort of a cushion and wipe gently across the bottom. Do this only after cleaning around the edges or you'll just wipe that ink/paper sludge across the print nozzles. Again, it does not have to be spotless.

Reinstall the print heads, put the tape back on the lid switch. Plug the printer in, turn it on, let it finish it's cleaning cycles and gyrations. Turn the printer off again.

On my BJC-6000 and several models, you can get it to print a nozzle check by holding down the Resume/Paper Feed button while turning it on. It beeps once when you turn it on, let go of the Power button but keep holding the Resume button. If you let go after one beep, it does a quick head clean, if you let go after two beeps it prints a nozzle check and alignment check. Three and it just feeds a sheet of paper. Or just connect it to your computer and use the driver Maintenance menu.

Confirm everything is printing correctly again, power off and reinstall the top case. Your Canon should now work for many more years.

If the printheads are badly clogged and the printer driver cleaning cycles aren't fixing it, you may try the following:

First effort: put a few drops of cleaning solution onto the park pad "sponge". This is that sponge-looking thing (actually a hard plastic foam) where the head sits when not printing. Just do whatever it takes on that printer to unpark the heads as if you were going to change cartridges, then close it up and let it sit for a day before you run a cleaning cycle and nozzle check again.

Extremely Thorough Cleaning: Take the head out, remove the cartridges. If you've saved the orange seals, tape them onto the cartridges, if not then wrap black electrical tape around so it covers the ink outlet and the little air inlet on top. Only pull it snug across the ink outlet, not tight, and fairly loose on the cartridge body to prevent tape creep.

I then just stick the head under a stream of hot tap water. I use a soft plastic eyedropper to squirt the above cleaning fluid into the ink inlet meshes on the head and to flush ink off the bottom of the head. Careful not to touch the nozzles!

As you squirt cleaning fluid into the screen, a lot will rush back out, that is fine as it is flushing ink and gunk back out rather than forcing it through the nozzles, which are far finer than a human hair.

When you see little or no more color in the water or cleaning solution, force some of the straight filtered/distilled water into the screens. Rinse the outside of the print head with straight isopropyl alcohol (99% is better than 50% for this) and pat dry with a clean cotton towel (-not- paper towels) and again, DO NOT TOUCH THE NOZZLES.

Patience is a virtue. I've bought a lot of Canon printers in thrift stores with full cartridges because the heads clogged, they bought new cartridges, that didn't fix it so they tossed it at Goodwill. I clean them up and for $12.95 I get $45 worth of brand new cartridges and a backup printer. I only had two heads be unsaveable, those would print on all nozzles but had sprung internal leaks between two colors, cyan and yellow. The symptom was yellow nozzle checks print green, and the ink inside the yellow cartridge slowly turns green.

If you would like to encourage me to continue writing tutorials of this nature, you may donate an amount of your choice via PayPal. Credit Card donations don't require a PayPal account.

Thanks - Alien Steve – Home (Unquote)

Information extracted on 14 September 2010 from URL: http://www.polyphoto.com/tutorials/PrintHeadCleaning/CanonCleaningAndReset.html

Method 7 – (Quoted)

Ink leak when cap removed from Nozzle - explained by Canon’s Original

5. Prepare the replacement tank.

(1) Remove the new ink tank from its packaging, then pull the orange tape in the direction of the arrow (B) so that the protective film does not remain on the air hole (C). Then remove the film completely (D).

IMPORTANT

Make sure that all the orange tape has been peeled off along the perforation. If part of the orange tape is remaining, ink may leak out when you remove the protective cap and may not eject properly when printing.

(2) Remove the orange protective cap from the bottom of the ink tank. Discard the cap once it is removed. User can keep it for future refill to block the Nozzle from leaking.

(E) Carefully hold the protective cap when removing it to prevent the ink from staining your fingers.

IMPORTANT

* Do not touch the electrical contacts (F) on the ink tank. Doing so can cause the machine to malfunction or become unable to print.

* Be sure to remove the clear film from the ink tank in the exact order shown above, as failure to follow this step may cause the ink to leak and stain your clothes and hands.

* Do not squeeze the side of ink tanks as this may cause the ink to leak out and stain your clothes and hands.

* Do not reattach the protective cap once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

* Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.

* Be careful not to stain your clothes and hands with ink on the removed protective cap. (Unquote)

Over the past few weeks, the computers in my house have been unable to detect my Cannon MG5200 printer. The printer itself said it successfully connected to the wireless network, which left me quite puzzled. After a while, I found the root cause, and it left me quite baffled

It May Be Your iPhone

If you are an iPhone user, you may have decided to try out Canon’s Easy-PhotoPrint iPhone app. The app allows you to print directly from your iPhone. If you are unable to detect your wireless printer and you have used this app, check out your router settings.

Your router settings can usually be accessed by typing the address 192.168.1.1 in the address bar. The default username is usually “admin” and default password is usually “password”.

If you click on “Attached Devices” (or some variation of the phrase), you may notice that your iPhone name is listed twice. The iPhone seems to HiJack the name of your Printer, causing your computers to not be able to locate your printer.

The Solution

You’ll need to do a hard reset on your router. Generally, unplugging the router and plugging it back in does not accomplish this. There may be a “RESET” button on the back of the router, or you may need to take a paper clip and insert it into a small reset hole at the back of the router. Check with your instruction manual if you’re unable to find these.

The hard reset will cause all machines attached to the router to disconnect. This allows the proper name of the printer to come through. After this, you should be able to install your Canon printer driver normally.

Canon is one of the largest manufacturers of printers and copiers for home and office use. Canon printers come in several types and models, including laser, inkjet, photo and the very popular all-in-one printers that copy, scan, print and fax. As with all technical equipment, printers can misbehave. Follow the steps below to diagnose Canon printer problems

1. General Issues

Check for a paper jam. Paper jams occur when one or more sheets of paper become stuck in the feeding or printing mechanism. Gently remove any jammed paper and reset the printer.

Check ink levels. Those ink cartridges run out fast. If your printer looks like it is printing but nothing comes out on the page, you might be out of ink. Try replacing the cartridge and printing again.

Check for a clogged print head. If you know you have ink, the print head might be clogged. Navigate to "Control Panel > Printer > Right Click > Properties > Maintenance > Clean Cartridges" to attempt to clean the print head.

Reinstall printer drivers and software. If none of the above helps, try uninstalling and reinstalling the printer and software to correct possible software bugs, errors or conflicts.

2. Canon-Specific Issues

Check printer drivers. Navigate to "Control Panel > Printers > Right Click > Properties > Update Driver" to check for a new driver for your printer. You can also find drivers and software on the Canon Support site (see Resources).

Resolve the Waste Ink Error. Press menu on the printer and press scan/copy to enter service more. Press the right arrow to access "NVRAM." Set ABS-M level to 0. Set ABS-P level to 0. Press "Stop" to exit.

Resolve Wrong Cartridge Message. Turn off the printer and unplug the power cord. Remove the cartridges and the print head. Clean the print head in lukewarm water. Set it aside to dry. Clean the contacts gently with an eraser and wipe with a tissue. Reinstall the print head and reinsert the cartridges. Run a cartridge alignment.

Resolve E0D02 error. Clean the cartridges and the sender strip. The sender strip is behind the rubber drive belt behind the main hatch. It runs horizontally across the machine. Wipe it gently with a lint free cloth.

Canon printers have a removable printer head that holds the ink cartridges. It is important to print a few pages in both black and color at least once per week in order to keep the ink flowing and prevent clogging.

If the printer head nozzles are blocked or dried out you will need to dissolve the dried ink. An inkjet nozzle has a diameter of about 45 microns which is about 1/2 the width of a human hair. Normally you can clear up minor clogs and streaking by running the cleaning cycle found in your printer's software utility.

However if the cleaning cycle doesn't do the trick in clearing up poor and incomplete output, don't give up and assume you'll need to buy a new printer head (which can cost more than a new printer). Canon owners have reported multiple ways to resolve this problem at little or not cost - some of the most popular methods are described below.

Steps for Manually Cleaning the Printer Head

Step 1 - Remove the ink tanks and printer head. Remove the ink tanks from the printer head (tank holder) and seal them in a zip lock or other sealable plastic bag. Set them aside, preferably propped upright.

Next remove the printer head (it snaps out). NOTE: You may want to wear latex gloves to help keep ink off your hands.

Step 2 - Soak the printer head. There are multiple suggestions on ways to clean the printer head and all have some variation on the following:

Get a small, shallow pan and lay down a layer or two of paper towels in the bottom of the container to protect the printer head circuitry from contact damage.Heat up (via microwave) enough purified/bottled water to cover the paper towels. You can also use a 50/50 mixture of ammonia and distilled water (about a pint will do). Heat the mixture in the microwave for about a minute or so - it should NOT be boiling.Slowly pour the water or mixture over the paper towels so that you have approximately 1/2 inch of liquid in the bottom of the pan.Set the printer head into the container on top of the towels. You should see ink 'bleeding' out. Move the print head to several different spots (about a minute each spot) and shake gently. This will dissolve the ink clogs.If the printer head is badly clogged let it soak for 3 to 4 hours or overnight. You can move it slightly to a different spot every hour or so.

Alternative Soak Method:
Mix a 50/50 solution of warm water and Windex and place in a shallow container, enough to cover the base of the printer head and ink ports. Leave for 2 hours while agitating the unit occasionally. Remove from the mix and lightly scrub the base and internal ink ports with an old soft toothbrush. Do not scrub the gold contacts but don't be concerned if they get wet. Return the unit to the mix for another 2 hours and agitate occasionally. Remove and scrub again as before.

Step 3 - Flush the printer head with water.

Hold the unit under a softly running warm water tap. Place your finger over the tap to create back pressure to allow you to squirt the water into all crevices of the printer head. You should see the gunk build up flow out. Do this until the water runs clear.

Step 4 - Dry the printer head and replace.

Remove the printer head and rinse it thoroughly with distilled water. Shake it dry and set it on folded paper towels to air dry. (Some folks use a hair dryer on a low setting to dry the printer head.)Reinsert the printer head and ink tanks. The printer should automatically do a "Printer Head Alignment." If it doesn't, manually perform "Printer Head Alignment" through the printer's utility. Next run a printer head cleaning cycle or two followed by printing a nozzle check pattern to check your progress.Repeat as necessary.

Variations on the Above Steps

Soak the printer head in one of the proprietary solutions (Cartridge Flush, Magic Inkjet Flush) specifically designed to clear print heads. Soak the print head for about 10 minutes to overnight depending on the degree of blockage. It has also been reported that you can clean the print head with an electronic toothbrush and cleaning solution for about 20 seconds with excellent results.Use a full eye dropper to flush alcohol through the appropriate ink 'hole(s)' that show inside the printer head unit. Don't rush this: do a drop at a time or you might flood the inside of the unit.Purchase an ultrasonic cleaner. Wash the printer head under the water tap to remove excess ink. Load the cleaner with the printer head and water so that the printer head rests lengthways in the cleaner with the electrical contact surface visible. Repeat the cleaning program a few times, using clean water in each program.

Preventive Maintenance
It's a good idea to regularly conduct preventive maintenance on your inkjet printer to prevent it from developing clogged printer heads. Printer heads become blocked for a number of reasons, but the most common is simply that the ink cartridge and the printer head have dried out. Never let the printer stand with an empty cartridge. Either fit a fresh one, or seal the print head unit in a plastic bag with a few drops of water for humidity. Since print heads become clogged when not used for long periods of time, regularly print a page or two to keep the print heads clear. Some experts say that it is better to print one colorful page a week than to run a printer cleaning cycle, because doing so uses a lot less ink. Ideally, printer cleaning cycles should be started once a week to prevent the printer head from getting clogged.

There are other more ink-efficient ways to be able to clean printer heads that will prevent their clogging just as effectively as running the printer's cleaning cycle:

Brush the printer heads with Q-tips soaked in water. Sources vary on whether alcohol would be more effective than water, but in the opinion of some printer experts alcohol can be harmful to printer heads and should thus be avoided.Buy a cleaning kit and use it regularly on your printer. A typical cleaning kit usually has a tube of ammonia that you can spray on the printer head to remove dried ink.

Covering the printer when not in use to keep it free from dirt and debris also helps prevent the printer heads from getting clogged

With an increasing number of printers offering wireless connectivity, the opportunity for end users have never been more plentiful. Often times installing a wireless printer is simple and hassle-free. Here are a few simple steps to ensure success.

Location, Location, Location - Anyone who has used a laptop with some form of wireless connectivity such as Wi-Fi has undoubtedly had some frustrations with the connection at one point or another. In addition to the factors related to the signal, it is important to consider placing it in a location that is easily accessible for more than just one person as well as space for things like ink and paper. In a office setting, the printer should be paired with a computer that can serve as the printer server.Wireless Technology Choices - When thinking about the setup, you also have choices, Wi-Fi or Bluetooth. More and more printers are being introduced with Wi-Fi technology, and it has a larger range than Bluetooth capable machines. If your printer did not come with that technology built-in, you can buy a wireless card to plug into the USB port of your printer.Getting Ready to Share - In order to share a network printer, you have to change settings in operating system on the machine serving as the printer server. This is accomplished in Windows Vista through going to the Control Panel and then activating file and printer sharing in the LAN (local area network) settings.Sharing the Printer - In addition to setting up the sharing centrally, sharing must be set up on all the PCs that will be connecting the wireless printer. In Vista, the easiest thing to do is to go into Control Panel, switch over to the classic view, and then select Printers. Find the appropriate printer and select Properties. Once in Properties, select the box that allows the printer to be a shared device.

Troubleshooting your Wireless Printer - As was mentioned above, wireless connectivity can sometimes be very suspect at best. It is important then to have someone or have multiple people monitor the strength and status of the connection often. If it seems that one spot is especially troublesome, you may have to consider moving the printer

While they're generally very reliable, even in the most demanding of environments, HP printers are still problematic from time to time. And we all know printers fail at the most inopportune moments. For an IT support professional, it's critical to know how to fix the most common problems associated with these printers. I've identified 10 problems you can expect to run into most often when dealing with an HP printer, and I've included suggestions on fixing them.

1. Paper jams
Among the most common problems with any make of printer are paper jams. A printer will jam for any number of reasons: It’s dirty, the wrong paper type is being used, or the rollers on the printer that feed the paper through its pathway are worn down. While cleaning the printer periodically and using the correct paper type are easy fixes, roller replacement can be a difficult job depending on the model of HP printer. For some HP printers, the rollers are easily accessible, but you'll need to completely tear down other models to remove the rollers. Regardless of the cause, when removing a paper jam, always pull the paper in the direction of the paper path, because pulling it backwards can severely damage the printer.

Certain HP printers are more susceptible to paper jams than others. In my experience, any printer that holds the paper vertically and then pulls it down through the printer invariably ends up having paper jam problems. These models aren't designed for heavy use, but many organizations make use of them on individual systems and should be aware of this flaw. In addition, some people have trouble with the newer HP 4000 series printers' paper pickup rollers—which is odd, because the older 4000 and 5000 series HP printers are considered rock solid and don't seem to have any trouble with their pickup rollers.

2. Some or all of the printing on the page is faded
A faded print image is normally the result of one of three conditions: The printer is getting low on toner, the print density is set too low, or Economode printing is turned on. For the last two settings, a printer self-test (typically a separate button on the printer) will show what the current settings are. If Economode is on, and users are complaining about how light the print is, turn it off and/or set the print density higher. If the toner is low, simply removing the cartridge and shaking it to redistribute the toner more evenly can temporarily resolve the problem until you can replace the cartridge.

3. Ghosting
Ghosting is a condition where the image prints properly, but a much lighter copy of the image also prints elsewhere. This can be due to a problem with the power outlet that is supplying power to the printer. Check the power outlet by plugging in a different printer to see if the same results occur. Ghosting can also be caused when consumable printer parts (such as the drum or imaging kit) are near the end of their life. All of the consumable parts in a printer are rated for a certain number of pages. Once a printer gets near that magic number, you'll need to replace those parts to eliminate ghosting.

4. Toner smears or does not stay on the paper
If words and images come off the paper when a hand is run across them, there are a few possible problems. First, the fuser assembly may be damaged or at the end of its life. The solution is to replace the fuser assembly. Repairing a fuser assembly is generally not recommended because the fuser is considered a consumable printer part and not worth the time or effort to fix. Second, the toner cartridge may be defective and letting too much toner out at one time. In a black-and-white laser printer, the solution is to replace the toner cartridge. In a color laser printer, only replace the cartridge that is exhibiting the problem. Third, some toner may have spilled in the printer. If so, you'll need to clean it out.

5. Printer is displaying a 50.4 error message
A 50.4 error message on some of the newer HP LaserJet printers indicates a problem with the power supply. If the printer is connected to a UPS, disconnect it, or disconnect it from a power strip and plug it directly into a wall outlet. A laser printer should never be plugged into a UPS, because the UPS can be damaged by the surges of power required by a printer to keep the fuser assembly warm. If that doesn’t work, make sure that all of the components in the printer are seated properly.

6. Can't find a driver for a particular operating system
As new operating systems are released, new drivers will need to be loaded for your existing printers. Not all printers have a driver for every OS. In these cases, it’s best to consult the printer manual and find out what printers the drivers will emulate. While not all of the functionality of the printer will be available under this emulation, at least basic printing will work. For example, most HP printers will print with the HP LaserJet II driver installed, although specific options, such as duplexing, will not work.

7. Printer is not printing from the expected paper tray
Look in two places to correct this particular error. First, look on the printing PC, and second, on the printer. If the application is set to print to the wrong paper tray, correct it within the application by clicking on Printer Properties and finding the Tray Selection source. On the printer, make sure that the paper sizes in the control panel match what is actually in the paper trays.

8. Printer picks up all the paper from the manual feed tray rather than one sheet
The pad that is responsible for separating the paper has likely worn out and needs to be replaced. You can order and install a new pad without sending the printer out for repair. It is also possible that the paper is wet due to humidity. Make sure the paper is properly stored and that it is “fanned” before putting it into the printer.

9. Printer is displaying a 79 error
A 79 error can be the result of a problem with the network print server that services the printer. When troubleshooting a 79 error, first open the Printer folder from the Start menu on the Print server to make sure there are no jobs pending. A 79 error can also indicate a failure of a printer add-on component, such as an MIO card or a RAM module. All add-ons should be removed and then added back to the printer one by one to determine which module may be at fault.

10. Trouble printing onto envelopes
Envelopes can cause many problems for laser printers. Choose envelopes that are close to 20-lb paper in weight and thickness. Also, make sure that the adhesive on the envelope is capable of withstanding the heat that the fuser puts out to keep the printing on the page. If you don’t, the envelopes will come out of the printer already sealed. If envelopes are coming out of the printer wrinkled, they may be too stiff for the paper path. Open the rear of the printer and let them exit at that location instead.

Find the printer domain name or printer model:

Click Start, then Settings, then Printers.In the Printers screen right-click the printer name in the list. Click Properties.In the Properties screen click the Ports tab.Look under the column labeled Port to find the printer domain name. (You may have to drag the column separator to the right to read the entire name). Write it down.To find the printer model, click the General tab and look in the Driver field. Write it down.

Find Printer IP Address/Printer Domain Name With NSLOOKUP

If you know the printer domain name (with instructions above), you can find the printer IP addressby using a utility called NSLOOKUP. (Conversely, you can also use NSLOOKUP to find the printer domain name if you know the printer IP address). To find the printer IP address:

Click Start, then Programs, then Command Prompt. (The H:>, C:> or P:> prompt will display on a black screen).At the lettered prompt, type: nslookup printer_domain_name.

The following will appear on the screen:
Name: (printer domain name will display)
Address: (IP address will display

If the print job will not disappear in the print queue list after deleting, try recycling the printer. This should clear the memory of the printer and will usually enable the printer to print again. It may also clear out any pending print jobs in the list as well.

Note: Sometimes the printer may have to be recycled a second time before it will print (if the top print job in the queue will not disappear with the first recycling).

To recycle the printer:

Turn off the printer power switch.If your printer has a little white print server (Lantronix) box attached on the back, unplug theblack power cord and the blue network cable that are plugged into that box. If there is no little white box attached, there will only be a blue network cable that must be unplugged.Wait 30 seconds and then plug the blue network cable (and the black power cord, if there is one) back into place.Turn on printer again and wait at least 5 minutes before printing a test page to it. It may take that long before print jobs will go through again successfully (See instructions in sectionPRINT TEST PAGE REMOTELY TO VALIDATE NETWORK CONNECTION).

Printing problems can be divided into three basic types:

The printer equipment may be causing the problem. Examples of equipment problems are: Faulty rollers; broken paper trays; printer display menu "maintenance" messages; odd sounds; paper jams; "low toner" messages. This problem is handled by LBIS printer technicians.The print queue on the network may be causing the problem. Examples of print queue problems are: Error messages saying queue is "unavailable" or "cannot connect; "printer busy or error" messages, indicating print job is stuck in the queue; problems adding a network printer; printer not communicating with the network. Queue problems are handled by LBIS network managers.The software through which the print job is being printed may be causing the problem. Examples of software problems are: corrupt printer drivers (software)have to be re-installed; error messages in application being used, stating that paper trays, paper feeds or paper sizes are incorrect; "error initializing output device" messages, indicating a temporary glitch in communication between the software and network; "insufficient memory" error messages, indicating an (image) file size may be too large for the printer. Software problems are investigated by LBIS academic or adminstrative liaisons.

Two Kinds of Printers: Networked and Attached Printers

There are two kinds of printers on campus. Attached printers are those that are directly connected to a single computer. Networked printers are available for use by many users working from many different computers on the network. Print job requests for a particular networked printer are sent to a print queue on the server.

If an attached printer won't print, here are some preliminary things to check:

Check to see that the printer is powered on.Make sure that the printer cable between printer and computer isn't loose.If both computer and printer are on but computer can't find the printer: Turn both devices off and wait 20 seconds. Power printer back on first and then power on the computer.

If, after all of the above, the computer still can't find the printer, the drivers may have become corrupt ted and need to be re-installed. Call the dept. liaison for this.If the computer can find the printer but it still won't print, check the local print queue screen in the software(Word or WP, for example). A print job may be stuck in the local print queue and deleting it from the queue may help.

If a networked printer won't print: here are some preliminary things to check:

Check to see that the printer is powered on and the network cable is properly connected to both the printer and the wall jack.Check the network print queue to see if any jobs have become stuck. Clear them if necessary (instructions for doing this are given in the next section).Try sending a test print job to see if the printer is working.If you get a "printer unavailable" error message when trying to view a print queue, the printer server may be down.If the print queue appears to be available and a test job causes a "printer busy or error" message, try to ping the printer's IP address to see if it is still communicating with the network. The printer may need to be recycled to reestablish its connection.Note: Detailed instructions for performing the diagnostic techniques mentioned above are given in the remaining sections of this document.

Is your printer indicator lamp lit in another color than green (orange or red for example) or is your indicator lamp blinking?

Check your printer manual for indications on what the color/blinking might mean. Every printer model have its own set of alerts which mean that you need to find your printer manual to understand what your specific printer problems are.

Are you printing to the correct printer?

Make sure that you are printing to the printer you think you are doing.

It could be that the printer is not printing if the default printer has changed or if you are trying to print to a virtual printer e.g. a PDF printer.

To check and change the current settings for the default printer:

Assuming that you are using Windows XP:
1. Go to the start bar.
2. Click on the control panel and choose Printers and Faxes.
3. A window opens up with icons for all available printers, right-click the icon for the printer that you want to use as the default printer.
4. On the menu that pops-up, look for the setting "Set as Default" or "Set as Default Printer". If it is checked, this printer is already set as the default printer otherwise click the selection to set the printer as the default printer.

Assuming that you are using Windows Vista:
1. Go to the start bar.
2. Click on the control panel and choose Hardware and Sound and clicking on Printers.
3. A window opens up with icons for all available printers, right-click the icon for the printer that you want to use as the default printer.
4. Right click the printer you want to set and mark it as the default printer if it's not already marked as such.

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