Canon Printer Support

Printing problems can be divided into three basic types:

The printer equipment may be causing the problem. Examples of equipment problems are: Faulty rollers; broken paper trays; printer display menu "maintenance" messages; odd sounds; paper jams; "low toner" messages. This problem is handled by LBIS printer technicians.The print queue on the network may be causing the problem. Examples of print queue problems are: Error messages saying queue is "unavailable" or "cannot connect; "printer busy or error" messages, indicating print job is stuck in the queue; problems adding a network printer; printer not communicating with the network. Queue problems are handled by LBIS network managers.The software through which the print job is being printed may be causing the problem. Examples of software problems are: corrupt printer drivers (software)have to be re-installed; error messages in application being used, stating that paper trays, paper feeds or paper sizes are incorrect; "error initializing output device" messages, indicating a temporary glitch in communication between the software and network; "insufficient memory" error messages, indicating an (image) file size may be too large for the printer. Software problems are investigated by LBIS academic or adminstrative liaisons.

Two Kinds of Printers: Networked and Attached Printers

There are two kinds of printers on campus. Attached printers are those that are directly connected to a single computer. Networked printers are available for use by many users working from many different computers on the network. Print job requests for a particular networked printer are sent to a print queue on the server.

If an attached printer won't print, here are some preliminary things to check:

Check to see that the printer is powered on.Make sure that the printer cable between printer and computer isn't loose.If both computer and printer are on but computer can't find the printer: Turn both devices off and wait 20 seconds. Power printer back on first and then power on the computer.

If, after all of the above, the computer still can't find the printer, the drivers may have become corrupt ted and need to be re-installed. Call the dept. liaison for this.If the computer can find the printer but it still won't print, check the local print queue screen in the software(Word or WP, for example). A print job may be stuck in the local print queue and deleting it from the queue may help.

If a networked printer won't print: here are some preliminary things to check:

Check to see that the printer is powered on and the network cable is properly connected to both the printer and the wall jack.Check the network print queue to see if any jobs have become stuck. Clear them if necessary (instructions for doing this are given in the next section).Try sending a test print job to see if the printer is working.If you get a "printer unavailable" error message when trying to view a print queue, the printer server may be down.If the print queue appears to be available and a test job causes a "printer busy or error" message, try to ping the printer's IP address to see if it is still communicating with the network. The printer may need to be recycled to reestablish its connection.Note: Detailed instructions for performing the diagnostic techniques mentioned above are given in the remaining sections of this document.

Power on your Canon wireless printer after you have removed it from the packaging. Insert the ink cartridges when prompted on the screen. Your first printer ink cartridges are included. If you have a computer already connected to a desktop or Windows XP, skip to step 7.

Print and scan the alignment sheet as prompted on the printer screen. Press OK when done.

Insert the setup CD even if you are connecting your Canon printer via wireless network. There are printer drivers created for wireless networks on this CD.

Follow the CD setup instructions on the screen. Have the printer find the actual wi-fi network signal that you will be using and select that on the printer screen and on your computer. The wi-fi light will be on when the network is connected.

Print a test page from your computer when everything is completed on the screen and if you are prompted by the Canon setup CD to do so.

Go into printers and ensure Canon is set as your default printer. This will ensure all software will use this as your primary printer. There will be a check mark next to it.

Go into printer setup and search for a printer connected via network on your computer. This may take a few minutes. You must enable printer and file sharing on both computers before you will be able to view a USB connected printer on a network.

1. Determine the Type of Wireless Printer

You'll be using the wireless router to connect the new wireless printer to your home network so make sure the router is up and running. Most new computers and wireless printers are equipped with either Bluetooth or Wi-Fi capabilities. If your printer is not wireless you can purchase a wireless card that plugs into a USB port.

2. Select the Location of the Wireless Printer

The wireless printer should be set up in a place at home or in the office that is accessible to everyone and where there is ample space for paper, printer ink and other supplies. If you are using Bluetooth wireless you may want to give this some thought since Bluetooth printers have a smaller wireless range than Wi-Fi printers.

3. Enable Printer Sharing

The server computer's operating system must be informed that the printer you are adding to the network is a wireless printer. (The server computer is the one the printer is connected to.)

In Windows Vista, this is done by accessing the network settings in the Control Panel and then activating file and printer sharing in the local area network settings.

For Windows XP go to Start, Control Panel, Printers and Other Hardware, "View installed printers or fax printers." Right-click on your printer and select "Sharing", then select "Share this Printer." Give the printer a name and click OK.

4. Add the Wireless Printer to any other Computers on your Network

The other computers on the network must also be set up for using the wireless printer. To do this in Windows Vista, open the Control Panel in the classic view and then open Printers. Right click on the printer that is going to be shared, and then open Properties. In Properties, check the box that allows the printer to be a shared device.

For Windows XP you will need to do the following:

Open Control Panel, Printers and Faxes, and click on "Add a printer."This will take you into a wizard to find the printer you shared previously.Click Next until you are at the Local or Network Printer page.Select "A network printer or a printer attached to another computer" and click Next.Now click "Browse for a printer" and click Next. This will display your workgroup, the PCs connected to it and any printers that are attached to them.Click on the wireless printer you shared earlier and click Next. [This should install the driver automatically. If not, you may need to get the CD software that came with the printer.]Now click Yes to make the wireless printer the default printer for this PC (or No if the computer already has one attached to it).Click Finish.

5. Troubleshooting Wireless Printers

Both this computer and the one the wireless printer is attached to might need a reboot. If you're not seeing the computer it is attached to, double-check that all computers have the same network name: go to Control Panel, Performance & Maintenance, "See basic information about your computer." From there click on "Computer Name" and your workgroup will be displayed.

If you're not seeing the printer, make sure it's switched on. If printer still doesn't work, you may need to install the printer driver using the software CD that came with it.

1. Determine the Type of Wireless Printer

You'll be using the wireless router to connect the new wireless printer to your home network so make sure the router is up and running. Most new computers and wireless printers are equipped with either Bluetooth or Wi-Fi capabilities. If your printer is not wireless you can purchase a wireless card that plugs into a USB port.

2. Select the Location of the Wireless Printer

The wireless printer should be set up in a place at home or in the office that is accessible to everyone and where there is ample space for paper, printer ink and other supplies. If you are using Bluetooth wireless you may want to give this some thought since Bluetooth printers have a smaller wireless range than Wi-Fi printers.

3. Enable Printer Sharing

The server computer's operating system must be informed that the printer you are adding to the network is a wireless printer. (The server computer is the one the printer is connected to.)

In Windows Vista, this is done by accessing the network settings in the Control Panel and then activating file and printer sharing in the local area network settings.

For Windows XP go to Start, Control Panel, Printers and Other Hardware, "View installed printers or fax printers." Right-click on your printer and select "Sharing", then select "Share this Printer." Give the printer a name and click OK.

4. Add the Wireless Printer to any other Computers on your Network

The other computers on the network must also be set up for using the wireless printer. To do this in Windows Vista, open the Control Panel in the classic view and then open Printers. Right click on the printer that is going to be shared, and then open Properties. In Properties, check the box that allows the printer to be a shared device.

For Windows XP you will need to do the following:

Open Control Panel, Printers and Faxes, and click on "Add a printer."This will take you into a wizard to find the printer you shared previously.Click Next until you are at the Local or Network Printer page.Select "A network printer or a printer attached to another computer" and click Next.Now click "Browse for a printer" and click Next. This will display your workgroup, the PCs connected to it and any printers that are attached to them.Click on the wireless printer you shared earlier and click Next. [This should install the driver automatically. If not, you may need to get the CD software that came with the printer.]Now click Yes to make the wireless printer the default printer for this PC (or No if the computer already has one attached to it).Click Finish.

5. Troubleshooting Wireless Printers

Both this computer and the one the wireless printer is attached to might need a reboot. If you're not seeing the computer it is attached to, double-check that all computers have the same network name: go to Control Panel, Performance & Maintenance, "See basic information about your computer." From there click on "Computer Name" and your workgroup will be displayed.

If you're not seeing the printer, make sure it's switched on. If printer still doesn't work, you may need to install the printer driver using the software CD that came with it.

On your Mac, open a browser and go to http://127.0.0.1:631 — the CUPS admin page.Click the Printers tab and look at the list of printers.If you’re using Snow Leopard, you’ll see a Queue Name column. Take note of the Queue Name for the printer you want to access from Windows 7. If you’re using Leopard or earlier, the Queue Name is the reddish link above a horizontal black line. (See pic below.) There are no spaces allowed in queue names, so if your printer shows up as Canon MP830 in the Print & Fax pref pane in System Preferences, the queue name will likely be Canon_MP830.On your Windows 7 computer, go to your Control Panel and select the Programs item.Under the Programs and Features section, click Turn Windows features on or off.

II. Enable LPR Port Monitor in Windows 7

Expand the Print and Document Services item and then enable the LPR Port Monitor item.

Click OK and wait for the change to be implemented. You should not need to reboot.

III. Add a new LPR printer

1. Click the Start menu and select Devices and Printers.2. Click Add a printer in the toolbar.

Select Add a local printer.

Select Create a new port and then select LPR Port from the menu. Click Next.

Type the name or IP address of your Mac in the first field and then enter the Queue Name you got in step I above in the second field. Click OK.

The computer will attempt to verify the destination. If Printer Sharing is enabled on your Mac and you entered the info correctly, then you should not get any errors. If you see the following error, verify the settings on your Mac.

You should now see the Install the print driver screen. Choose a postscript printer driver, regardless of the kind of printer you are connecting to. This is very important. You do not need to pick a matching driver for your device. The only consideration is whether to use a color driver or a b&w driver. (I’m using an HP Color LaserJet 3000 PS driver and it works well.) When you’ve selected a driver, click Next.

Name your printer and click Next. The printer will now be installed.

Select Do not share this printer and click Next.

If you want this printer to be the default, check Set as default printer. Now click Print a test page.

Click Start, select (All) Programs, Canon Utilities, Easy-PhotoPrint, and then click Easy-PhotoPrint.

Easy-PhotoPrint starts and the 1. Image Selection tab appears.

Select the folder containing the image you want to print from the folder window on the left portion of the screen.

Thumbnails of the images in the folder appear.

Reference

Only the image saved in the data format of JPEG (file extension .jpg, .jpeg) and Easy-PhotoPrint image files (file extension .epp) appear.

Thumbnails are arranged in numerical then alphabetical order by file name.

You can also select images from multiple folders.|

In the Preferences Dialog Box in the File menu select 'Select images from multiple folders' in the Advanced tab and click 'OK'.

Click the thumbnail of the image you want to print.

The number of copies appears as "1" below the clicked thumbnail.

Reference

To print two or more copies, click until the number of copies you want is reached. To reduce the number of copies, click .

Clicking Zoom in after clicking the image, or simply double-clicking the image displays the enlarged image in a separate window.

The thumbnail size can be changed with Thumbnail Size in the View menu.

Clicking Select All after selecting the folder allows you to select one of each image in the folder at once. Clicking Clear All resets the number of copies for all images.

Canon Printer support, Dell-Support, HP-Printer, Canon-printer, Network, MS-Office, Windows, Microsoft, Blackberry, Ciso, wireless, PC-Security, Outlook, Office-2010, IBM-support, Lenovo, IPhone, Linksys...

The Canon Pixma MX870 Office All-In-One Printer wirelessly brings professional-quality printing, copying, scanning, and faxing to your small business or home office. This Pixma is ready for networking from within range of your wireless router or you can network via its wired Ethernet interface. You can enjoy computer-free printing capabilities via compatible memory cards, PictBridge, and optional Bluetooth, while images are easily viewed on a 2.5" LCD. This printer boasts 9600 x 2400dpi resolution which combines with a 5-ink cartridge system that includes a pigment black ink and 4 dye-based color inks to deliver documents with crisp, clear text, and professional-looking photos with rich colors and contrast.

The MX870 is operated via an Easy Scroll Wheel which makes it easy to view and correct your photos for printing and to access the various features available for faster operation. Its 35-page Automatic Document Feeder (ADF) keeps your workflow going and can save you money with automatic two-sided printing.

This Pixma features Canon's Auto Photo Fix II technology which automatically categorizes your images into one of five types - Portrait, Scenery, Night Scenery, Snapshot with Scenery, and Snapshot with Night Scenery - then applies optimal image and multi-zone exposure correction. With Dual Color Gamut Technology, your copies and scans will be superb as the MX870 automatically optimizes your originals so copies stay true, even when copying from a copy. The MX870's versatility goes beyond previous models, allowing you to print your photos wirelessly from compatible iPhone 3G, 3GS and iPod touch models with the new Easy-PhotoPrint for iPhone App, available for free on the app store.

Note! The MX870 does NOT provide direct fax capability under Mac OS X. To send a fax using a Mac is a two-step process: one must print the document and then send the FAX. Direct print from a PC is supported.

Extraordinary Resolution

Realize the power of 9600 x 2400 maximum color dpi firing with ink droplets as little as 1 picoliter. The MX870 delivers incredible quality and detail in both your business documents and photos.

High Performance Individual Ink System

This 5-color ink system consists of four dye-based inks plus a pigment-based black ink, producing exceptional photos and crisp, laser-quality text. Only replace the color ink tank that runs out. So, you save money on ink.

Fully-Integrated Duplex Auto Document Feeder

The built-in 35 sheet Duplex Automatic Document Feeder (ADF) makes it easy to copy, scan or fax multiple documents without having to load them one at a time. Its full integration makes it easier to fit into tight spots and once it's loaded you can do whatever else you want.

Auto Duplex Printing

Built-in Auto Duplex Printing prints 2-sided documents without having to manually flip the pages and can reduce your paper consumption by 50%. This means you can automatically copy two sided documents without having to flip any paper manually at all.

Easy Scroll Wheel

With the Easy Scroll Wheel you can quickly access and select the various features available for faster operation.

2.5" LCD Screen

The MX870's 2.5" color LCD screen lets you easily view, select and edit your images for simple computer-free printing. No downloading needed,

Auto Scan Mode

In the Auto Scan Mode, the MX870 automatically recognizes the type of original, then scans and saves the suitable settings.

For network users, Auto Scan Mode is only available when scanning at a computer using MP Navigator.

Dual Color Gamut Technology

Copy with confidence as this built-in technology automatically optimizes your originals so copies stay true to it, time after time, copy after copy.

Quick Start

Powering up your printer is now faster than ever. After pressing the power button you can begin inputting commands in approximately two seconds. So, full operation is possible in a much shorter time.

Auto Photo Fix II

This built-in technology automatically categorizes your images into one of five types - Portrait, Scenery, Night Scenery, Snapshot with Scenery, and Snapshot with Night Scenery - then applies optimal image and multi-zone exposure correction. So, unexposed areas of the photo will be optimized, area by area, and faces that are backlit and under-exposed will automatically be brightened with correct color cast to help ensure more accurate skin tones for gorgeous images.

Built-In Wireless Connectivity

Print or scan wirelessly from any Wi-Fi enabled computer around the house.

Wireless printing requires a network with wireless 802.11b/g capability. Wireless performance may vary based on terrain and distance between the printer and wireless network clients.

Built-In Ethernet

The wired LAN interface lets you connect to a home or office network, with connected computers sharing the power of this versatile machine, each being able to display the printer's status at any moment.

Super G3 Fax

The business fax standard for color and PC facsimiles on plain paper meets the home office workhorse with 100 coded speed dials and up to 250 incoming pages to meet your every communication need.

Note: The Public Switched Telephone Network currently supports fax modem speeds of 28.8 Kbps or lower, depending on telephone line conditions. Sending and receiving fax machines need to conform to ITU-T v.34 guidelines.

Note:The MX870 does NOT provide direct FAX capability under Mac OS X. To send a FAX using a Mac is a two-step process: one must print the document and then send the FAX. Direct print from a PC is supported.

iPhone Printing

Take full advantage of Canon's fantastic Wi-Fi printing technology to unlock, print and share your stored images right on the spot. Print your photos wirelessly from compatible iPhone 3G, 3GS and iPod touch models.

Memory Cards, USB, PictBridge & Optional Bluetooth

Just insert a compatible memory card into the built in card slot, select images on the LCD display, and print. Thanks to a PictBridge connection you can also print photos directly from your USB Flash Drive and digital camera, DV camcorder or camera phone. Plus, you can print from the optional BU-30 wireless Bluetooth.

Requires mobile phone (or other device) equipped with Bluetooth technology v2.0 and optional Bluetooth unit BU-30. Bluetooth operation depends on the devices and software version used. Operating distance is approximately 10 meters but may vary due to obstacles, radio signals, locations where radio interference occurs, magnetic fields from microwave ovens, device sensitivity and/or antenna performance.

Canon USA has an excellent technical support page, but before you seek out their help tries troubleshooting your Canon Photo Inkjet Printer on your own. There are a few basic steps you can do to troubleshoot a Canon Photo Inkjet Printer.

Instructions

1

Make sure the printer is set up correctly. The printer must be plugged into the wall, powered on and connected to a computer to function properly.

2

Check for error messages. Occasionally, a printer will spell out what's wrong with it with a pop- up window. Check the status light on the printer too and read the manual to see what it means.

3

Check for paper. Make sure the paper is loaded correctly and is not jammed. Look over the manual to see how to clear paper jams without damaging your printer further.

4

Run a self-test. Many printers have a self-test feature that will help you pinpoint the problems. Operations will vary, consult the manual.

5

Run a driver test. This is done from the printer's software. Before you print, you have the option to enter "Printer Properties." From there, find a "Maintenance" or "Cleaning" tab. Here, you can run a test page.

6

Look over the test page. Bars, uneven patterns and white spots indicate dirty printheads. Faded or missing colors means its time to change a cartridge.

7

Clean and align printheads. This can be done from the same maintenance page from which you ran the test page.

8

Replace cartridges. When ink runs low, its time to replace the cartridge. Take note of the part number written on the cartridge and buy one just like it.

9

Reinstall the drivers. Try uninstalling the drivers and reinstalling from the disc that came with the printer. Or look for patches and updates on the Canon Web site.

I have a Canon MP970 connected to a machine running Vista. I can address the printer in Ubuntu but selecting print does not produce a print.

Checking the print que shows my job as 'processing'. I´m thinking it may be a firewall or permissions issue but not sure what settings to look out for. My machine is running Ubuntu 11.04 64bit and the other with printer attached is Windoze Vista 32bit with file and printer sharing turned on and Norton 360.

I´ve tried disabling the firewall with no effect.

While browsing other posts I saw one that made mention of using Samba to link Linux and Windoze for file and printer sharing. Software Center shows a SMB/CIFS client installed but I´m not sure how to configure it. Tried another Samba client with a GUI but it didn´t seem to make a difference (it did find the printer share and list it in it’s GUI).

I opened a print window in the PDF Viewer which showed the printer status as unavailable.

I contacted Canon asking them directly if they have an alternate driver for the printer for Linux. They said no, and the age of the printer puts it out of support of that kind.

I found another printer that had a Linux driver for it (MP880) and attempted to install it to see what happened. The install failed (incorrect architecture). I believe it is due to the driver being 32bit and my OS being 64bit. I read a post about recompiling a 32bit driver into a 64bit one (however unstable) but I do not have that much experience to follow that path yet.

Seems that despite the amount of time we have had 64bit processors and 64bit OS´ there is a complete lack of support for 64bit functions. I fear the day we migrate to 128bit!

answer

It is quite satisfying to be able to answer your own question sometimes.

Downloaded the 32bit Linux driver for the MX860 and extracted it. (cnijfilter-mx860series-3.10-1-i386.deb)

Opened a terminal window and typed the following:cd Desktop/cnijfilter-mx860series-3.10-1-i386-deb/packagessudo dpkg -i --force-all *.debentered password

Opened printing manager .Deleted previous attempt at installing the printerClicked ADD and behold the printer showed up in the network list with the URI detais and all! (Canon-MP970-cnijnet:/00-00-85-E7-54-36)Followed the prompts and test page printed OK!!!!!!

Hope this helps all who are using 64bit systems and are having trouble finding 64bit drivers