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December 29, 2013 2:37 PM
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Most Engaging Brands of 2013 | Social Media Today

Most Engaging Brands of 2013 | Social Media Today | Branded Customer Service | Scoop.it
From socialmediatoday.com - December 29, 2013 2:37 PM
As we come to the end of the year, we thought we’d take a look and see which brands did the best job of engaging consumers and meeting their expectations this year. Why measure engagement?
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Branded Customer Service
Customer Service, Customer Service trends, Customer Service Articles
Curated by Trish Sadar
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Scooped by Trish Sadar
December 5, 2014 8:24 AM
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The Art Of Anticipation: Why Apple Stores' Retail Customer Service Is Better ... - Forbes

The Art Of Anticipation: Why Apple Stores' Retail Customer Service Is Better ... - Forbes | Branded Customer Service | Scoop.it
From www.forbes.com - November 28, 2014 9:36 PM
To bind customers to you through customer service and the customer experience requires what I call ‘‘The Art of Anticipation.’’ Most any business can pull off satisfactory customer service, or at least can pull it off some of the time.
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Rescooped by Trish Sadar from Business Improvement
July 30, 2014 10:55 AM
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3 Ways to Create Amazing #Customer Experience

3 Ways to Create Amazing #Customer Experience | Branded Customer Service | Scoop.it
From www.bizjournals.com - July 26, 2014 11:00 AM

Via Daniel Watson
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Alain Theriault MBA's curator insight, July 29, 2014 12:24 PM

creating amazing an unique customer (client) experience is mandatory for a young business
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Rescooped by Trish Sadar from The Daily Leadership Scoop
May 12, 2014 4:47 AM
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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Six Differences Between Customer-Focused Companies and Operations-Focused Companies | Branded Customer Service | Scoop.it
From www.business2community.com - May 10, 2014 3:15 PM

Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it.


Via David Hain, Bobby Dillard
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Rescooped by Trish Sadar from Business Improvement
February 4, 2014 1:56 PM
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7 Tips to Empower Your Business's Brand

7 Tips to Empower Your Business's Brand | Branded Customer Service | Scoop.it
From tweakyourbiz.com - January 22, 2014 4:59 PM

Via Daniel Watson
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Michelle Gilstrap's curator insight, January 23, 2014 1:04 PM

Check out this article to learn how to make your brand more successful.
tulasiraolanke's curator insight, January 23, 2014 1:19 PM

http://www.youtube.com/watch?v=N4x_LU6szyg&feature=youtu.be
rushforms's curator insight, January 27, 2014 12:59 AM

Excellent branding fuels a business to reach its goals and achieve success in its respective niche. Looking forward for more of your scoops.
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Scooped by Trish Sadar
January 14, 2014 10:24 AM
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Branding: What makes your company unique?

Branding: What makes your company unique? | Branded Customer Service | Scoop.it
From ronvanpeursem.com - January 14, 2014 8:25 AM
First step in branding: Way before you try to select a logo, a web design and your keywords, ask, "What makes your company unique?" What's different?
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January 9, 2014 2:36 PM
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Embracing the Age of the Customer: How to Become Customer Obsessed

Embracing the Age of the Customer: How to Become Customer Obsessed | Branded Customer Service | Scoop.it
From blog.marketo.com - January 9, 2014 2:36 PM
What is customer obsession, and how can you embrace it? Here are steps toward customer obsession from Forrester's Cory Munchbach and Marketo's Jon Miller.
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Scooped by Trish Sadar
December 30, 2013 9:35 AM
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The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC] - AllTwitter

The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC] - AllTwitter | Branded Customer Service | Scoop.it
From www.mediabistro.com - December 30, 2013 9:35 AM
The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC]
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Scooped by Trish Sadar
December 29, 2013 10:26 AM
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Customer Experience Helps Customers Complete Their Shopping - Business 2 Community

Customer Experience Helps Customers Complete Their Shopping - Business 2 Community | Branded Customer Service | Scoop.it
From www.business2community.com - December 28, 2013 1:01 PM
Customer Experience Helps Customers Complete Their Shopping
Business 2 Community
There are several ways that assistance can be offered to customers.
Trish Sadar's insight:

I particularly agree with the statement that customer experiences should work on seamlessly integrating real-time guidance and self-service technology, backed up by live human experts.

 

All 3 are important ingredients!

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Scooped by Trish Sadar
December 20, 2013 8:58 AM
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What the Lego Brand Teaches About Branding Your Business

What the Lego Brand Teaches About Branding Your Business | Branded Customer Service | Scoop.it
From www.digitalsparkmarketing.com - December 20, 2013 8:58 AM
Brand stories represent of all your business' messages. The Lego brand teaches us many things about these stories and messages. We'll share them here.
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Scooped by Trish Sadar
December 11, 2013 9:47 AM
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Great Customer Service is simple!

Great Customer Service is simple! | Branded Customer Service | Scoop.it
December 11, 2013 9:47 AM
Trish Sadar's insight:

Achieving world-class customer service is simple if you work hard to hire Nice People!

 

So many organizations hire people who meet the technical qualifications and then train them to be nice! 

 

There is a big difference:)

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Scooped by Trish Sadar
December 9, 2013 8:19 AM
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4 Ways Great Customer Service Will Grow Your Business - The Next Web

4 Ways Great Customer Service Will Grow Your Business - The Next Web | Branded Customer Service | Scoop.it
From thenextweb.com - December 7, 2013 2:05 PM
4 Ways Great Customer Service Will Grow Your Business The Next Web While difficult decisions are to be made on a daily basis, there's one major theme that every entrepreneur should keep in mind no matter what the industry: investing in your...
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Gordon Kraft's curator insight, December 15, 2013 9:38 AM

Customer Service is Key to Success.
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Scooped by Trish Sadar
November 30, 2013 12:49 PM
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Customer service trends for 2013: Revisited - OneDesk

Customer service trends for 2013: Revisited - OneDesk | Branded Customer Service | Scoop.it
From www.onedesk.com - November 20, 2013 2:06 PM
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer.
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Scooped by Trish Sadar
November 29, 2013 8:53 AM
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25 customer service books you should read | HappyFox Blog

25 customer service books you should read | HappyFox Blog | Branded Customer Service | Scoop.it
From www.happyfox.com - November 13, 2013 8:04 AM
Top 25 Customer Support books that help you understand your customers better and enable you to provide the most memorable customer experience. ... Will a customer service book help understand customer service trends?
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Scooped by Trish Sadar
August 26, 2014 9:21 PM
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10 Top Customer Experience Takeaways from CRM Evolution

10 Top Customer Experience Takeaways from CRM Evolution | Branded Customer Service | Scoop.it
From www.linkedin.com - August 26, 2014 12:39 AM
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific (10 Top Customer Experience Takeaways from CRM Evolution...
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Rescooped by Trish Sadar from Business Trends
June 27, 2014 5:35 AM
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Forget #Customer Service, Think Customer Wowing

Forget #Customer Service, Think Customer Wowing | Branded Customer Service | Scoop.it
From www.entrepreneur.com - June 26, 2014 5:35 PM
If you want to create life-long clients, you need to impress people right from the start.

Via Deidra Langstaff
Trish Sadar's insight:

I completely agree that the goal shoudl not be customer satisfaction -- you really should aim towards WOWing your customers!

 

  Connecting with customers in a meaningful/personalized way, and consistently delivering more than what is expected...not because you have to; however, because you want to. 

 

What are your thoughts?  Is there something you are doing to Wow your customers that work?  If so, please share with us.  We would love to hear from you.

 

Until next time....PS - Live on Purpose!

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Deidra Langstaff's curator insight, June 26, 2014 11:43 PM

I say this all the time!
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Scooped by Trish Sadar
February 17, 2014 3:08 PM
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Customer Service Trends to Watch Out For in 2014 | CaptureCode

Customer Service Trends to Watch Out For in 2014 | CaptureCode | Branded Customer Service | Scoop.it
From www.capturecode.com - February 17, 2014 2:33 AM
Customer Service Trends to Watch Out For in 2014 http://t.co/ppxsb3Wloz
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Rescooped by Trish Sadar from Business Improvement
February 4, 2014 1:55 PM
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The A-Z of Great Customer Service

The A-Z of Great Customer Service | Branded Customer Service | Scoop.it
From news.google.com - January 30, 2014 12:15 PM




Via Daniel Watson
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Carmen Troche's curator insight, February 1, 2014 11:46 PM

What makes great customer service? Listen more, talk less! And that's just my two cents!
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Scooped by Trish Sadar
January 14, 2014 8:24 AM
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Are You Providing Value-Added Service or Value-Unique Service? | CustomerThink

Are You Providing Value-Added Service or Value-Unique Service? | CustomerThink | Branded Customer Service | Scoop.it
From www.customerthink.com - January 14, 2014 8:24 AM
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Scooped by Trish Sadar
January 8, 2014 3:06 PM
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Do not confuse Customer Experience with Customer Service ...

Do not confuse Customer Experience with Customer Service ... | Branded Customer Service | Scoop.it
From www.customerthink.com - January 6, 2014 4:00 PM
These are the people who interpret customer needs and wants into a product design. It is a best practice to have them handle customer support lines on a regular basis to learn firsthand how accurate were their interpretations.
Trish Sadar's insight:

Companies who focus on delivering a consistent and unique customer experience -- are not striving for merely satisfying their customers...they strive for customer loyalty, which goes above and beyond. 

 

 

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Veronica Sanchez's comment, January 19, 2014 7:24 PM
I found this article interesting because in this industry sometime as employees we at times confuse both these topics.
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Scooped by Trish Sadar
December 29, 2013 2:37 PM
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Most Engaging Brands of 2013 | Social Media Today

Most Engaging Brands of 2013 | Social Media Today | Branded Customer Service | Scoop.it
From socialmediatoday.com - December 29, 2013 2:37 PM
As we come to the end of the year, we thought we’d take a look and see which brands did the best job of engaging consumers and meeting their expectations this year. Why measure engagement?
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Scooped by Trish Sadar
December 26, 2013 9:01 AM
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Top 10 innovations driving Customer Engagement - Thewisemarketer.com (subscription)

From news.google.com - December 24, 2013 7:07 PM
Top 10 innovations driving Customer Engagement Thewisemarketer.com (subscription) Marketing technologies and best practices surrounding customer engagement are evolving rapidly, according to customer service technology systems integrator, Sabio,...
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Scooped by Trish Sadar
December 14, 2013 7:58 AM
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America's Favorite Fashion Retailer, Nordstrom Outlines Store Strategy - RIS News (blog)

America's Favorite Fashion Retailer, Nordstrom Outlines Store Strategy - RIS News (blog) | Branded Customer Service | Scoop.it
From risnews.edgl.com - December 13, 2013 3:29 PM
America's Favorite Fashion Retailer, Nordstrom Outlines Store Strategy RIS News (blog) No stranger to customer favorites lists, Nordstrom is known for its liberal return policy and excellent customer service, creating devoutly loyal customers along...
Trish Sadar's insight:

Nordstrom shares a bit about their philosophy on customer service!  What other companies do you believe consistently excel in service?

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Scooped by Trish Sadar
December 10, 2013 1:30 PM
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4 Trends to Watch in 2014 Multi-Channel Customer Service

4 Trends to Watch in 2014 Multi-Channel Customer Service | Branded Customer Service | Scoop.it
From fonolo.com - December 9, 2013 2:29 PM
In this one hour webinar you'll learn the hottest trends shaping multi-channel customer service.
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Rescooped by Trish Sadar from Leadership Lite
December 2, 2013 6:52 AM
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Which Organizations Are Setting the Standard on Employee Engagement?

Which Organizations Are Setting the Standard on Employee Engagement? | Branded Customer Service | Scoop.it
From www.linkedin.com - November 30, 2013 9:20 AM
Julian Richer, founder of Richer Sounds, the largest independent HiFi and TV store in the UK, recently set the bar extremely high for C-level suite executives on how to improve employee engagement.

Via Thomas Faltin, Kevin Watson
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Scooped by Trish Sadar
November 29, 2013 10:23 AM
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Phone still king for first and second contact (Omnichannel Customer Service)

Phone still king for first and second contact (Omnichannel Customer Service) | Branded Customer Service | Scoop.it
From www.customerthink.com - November 27, 2013 2:49 AM
RT @ClientauCoeur: #Infographie : Omnichannel Customer Service: Phone still king for first and second contact http://t.co/mvTz3jT6Hr #Expér…
Trish Sadar's insight:

Also, if you really want to create a unique service experience, it is important that your service touch points are consistent with your unique brand experience. 

 

This infographic demonstrates the power of the telephone connection.  Why not take it a step further and revisit how you answer the telephone so that it is more consistent with the personality of your brand?

 

Make it a great day!

 

 

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