"My premise is that many relationship problems stem from miscommunication. Specifically, I suggest that in order to be “heard” by others, we need to speak not in our natural language, but in the language of the listener.
How do apology languages work? Have you ever tried to apologize to your spouse, only to be rebuffed? It may be that you were offering a partial apology in a “language” that was foreign to him or her."
Via Rachelle Capo