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Scoop.it!
Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough issues. Hot emotion, like stress, makes people stupid. Show respect. Treat people with courtesy, even if they are discourteous. Listen quietly until… Via Tom D'Amico (@TDOttawa) 
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Scoop.it!
Leaders rise or fall at points of execution and completion. 7 levels of leadership: #1. Believe you can make a difference. Roots of belief: Someone saw something in you that inspired you to believe in yourself. Small successes helped you believe you could take on bigger challenges. Belief grows after taking action. Failure and falling… Via Tom D'Amico (@TDOttawa) , Jim Lerman
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