Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious these individuals had never received any type of business communication training.
More than anything, I was shocked at the way they treated each other. The lack of respect and common courtesy they displayed had a huge impact on how some engaged or chose not to engage. The atmosphere their behavior created did not invite collaboration, contribution, or cooperation.
As the meeting began to unfold, what was obvious was that the lack of good communication skills negatively impacted the participants’ ability to rationally consider the topic being discussed. Because I was asked not to intervene, only observe, I had the opportunity to take some notes and create a plan to help them.
Based on those observations, here are some ideas you can implement when faced with difficult business communication in your organization.
Via Ricard Lloria