Information and digital literacy in education via the digital path

The private and public sectors are increasingly turning to artificial intelligence (AI) systems and machine learning algorithms to automate simple and complex decision-making processes.[1] The mass-scale digitization of data and the emerging technologies that use them are disrupting most economic sectors, including transportation, retail, advertising, and energy, and other areas. AI is also having an impact on democracy and governance as computerized systems are being deployed to improve accuracy and drive objectivity in government functions.

As digital technology changes the way we perform daily tasks like shopping and paying bills, how do those not raised with smartphones and computers embrace such changes? Jacqueline Damant explains the various reasons why engagement with technology varies among the over-65s, and argues that government and the commercial sector should do more to support older people, as their market-led approaches tend to focus exclusively on younger users.