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Scoop.it!
"Three Cal State Long Beach physics professors developed a new tool for making large lecture courses more interactive ..." Via Leona Ungerer 
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Scoop.it!
![What is Customer Experience? [Infographic] - | E-Learning-Inclusivo (Mashup) | Scoop.it](https://img.scoop.it/89tSxn6TTMJXn2hN4fELjDl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
Simply put, customer experience is how your customers perceive their interaction with your organization. CEM or customer experience management is the line of business where we organize and manage the customer service actions and business operations to enhance the customer’s perception of their interaction with the organization.
This infographic by CustVox, now owned by SandSIV, reminds us of ”what is the customer experience?” and is a great starting place for organizations wanting to increase their focus on developing customer relationships and is also a great refresher for those with programs already in place to measure their actions and the results of their customer experience efforts.
Via Gladys Pintado
Scoop.it!
Games, gamification, and game-based learning have entered into the vocabulary of trainers, e-learning developers, and instructional designers in the past few ye Via Ana Cristina Pratas, eunico, Francisco Revuelta, Martin (Marty) Smith
Martin (Marty) Smith's curator insight,
July 10, 2013 9:42 AM
Love this, "Interactivity (I) + Immersion (IM) = Sustained Engagement (E) resulting in meaningful learning". Agree. The more social, mobile and connect our world becomes the less appealing doing anything passive becomes. I LOVE to gamify because to do so brings rewards systems to the front. We are all Pavlov's dogs. We salivate when the bell is rung. Our jobs as Internet marketers is to RING THE BELL. This slideshare has some useful tips for bell ringing. 
Patricia Daniels's curator insight,
July 19, 2013 2:32 AM
A few keywords from the slides: interactive, immersive learning, sustained engagement, problem solving, challenging, feedback, active engagement. Used effectively, gaming and immersive learning in virtual worlds can be a real aid in the classroom. |
