Technology is just like anything else. Cooking, Oil Painting, Fixing a Car Engine, and Building IKEA Furniture. Some things come natural to us and some don’t. So if we are really going to help others learn something, it won’t start with a set of instructions or a training session. It will start with a conversation, empathy, and the time to figure out how to best deliver the help. Relationships. This might only take a few minutes, but it will be worth more than any of the other time spent.