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"The next time you're feeling a bit down on yourself, you can regain your confidence — and make a good impression on others — if you take time to write down your aspirations and ambitions, a new study reveals."
"Writing about two paragraphs outlining your goals will help you feel more confident and energetic, Gavin Kilduff, an assistant professor of management and organization at New York University, says his research shows. That can be especially critical before entering a new group."
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Lying well is hard — but not in the way you might think.
We usually look for nervousness as one of the signs of lying. Like the person is worried about getting caught. But that’s actually a weak predictor. Some people are so confident they don’t fear getting caught. Others are great at hiding it.
Some get nervous when questioned so you get false positives. And others are lying to themselves — so they show no signs of deliberate deception. So lying isn’t necessarily hard in terms of stress. But it is hard in terms of “cognitive load.” What’s that mean? . . .
You are in a foreign country, and don't speak the language.
You are in a foreign country, and don't speak the language. You order something indecipherable off the menu, and when the waiter brings you a plate of delicious noodles, you smile and make an OK sign at him with your thumb and forefinger linked in a circle. He then picks up the dish and throws it in your lap. What happened? Welcome to the wonderful world of international hand gestures, where nothing is quite as it seems. . .
Literally dozens of reviewers have praised Bovee and Thill's coverage of interpersonal communication in their texts. Take a look yourself!
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Bovee and Thill cover workplace issues throughout their busines communication textbooks.
Order examination copies of Bovee and Thill business communication textbooks.
Order examination copies of business communication textbooks written by the leading authors in the field.
Bovee and Thill are the recognized leaders in the field of mobile, social media, and digital communication, as they relate to business communication. The first authors to cover social media and digital ciommunication, they continue to be far ahead of all other texts with their cutting-edge coverage.
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Sheryl Sandberg, COO of Facebook, talks about the importance of communication in scaling one's own career and business relationships."
Sandberg recommends that rather than stating opinions as facts, managers state beliefs and the facts that support it, and encourage others to do the same, as a tool to encourage better information sharing. She also encourages everyone to take full responsibility for their actions, and to make them personal, stating that this ownership is a crucial building block at all stages of one's career. . .
People are always smiling, especially in groups, but it doesn't just signal that they're happy, far from it. We use smiles for specific social purposes because they can send out all sorts of signals that can be useful for us.
Here are ten ways smiles can be used to our advantage by sending out messages about our trustworthiness, attractivity, sociability, and more. . .
This is a good summary on research of smiling, although very little is actually on the communicative functions of smiling.
I also wonder how would this translate to digital communication? Emoticons clearly do not function the same way.
"In real life, horrible bosses don’t have to go to extremes, or even say a word, in order to demean, intimidate or discount employees. An eye roll, a smirk, a “whatever” shoulder shrug, an expression of disgust or contempt – all of these send their own clear signals."
From the results of a recent survey of over 200 business professionals, here are the top twelve body language behaviors of less-than-ideal bosses.
You may not be a “horrible boss,” but you sure look like one when you do the following: . . .
Created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 25 years, and the recognized leaders in social and electronic media.
The teaching of business communication is undergoing a transformation because of six dramatic changes that are explained in this video.
These factors shape a different workplace in the 21st century and require students to learn new and better ways to communicate.
For example, the trend away from the old communication model as a monologue, as in a typical sales letter, to the new communication model as a dialogue, such as on Facebook business page, is not a fad. It's a fundamental shift in the way we communicate. Companies are no longer in control of their messages and must adapt to a world in which customers and other stakeholders demand to participate in and influence the conversation.
Note: For information about Bovee & Thill's textbooks, visit Bovee & Thill's Business Communication Blog
Meetings can be like torture chambers. But they don't have to be. Web conferencing company SalesCrunch has created a guide to meetings.
It's gathered the data from its management software, which tracks things like if people are really paying attention (looking at the screen or not), and if follow-up materials are opened. . .
Saying no is indeed a major challenge for most people. Anyone who suffers from the stress that comes from over commitment can get help themselves by following these simple strategies for saying no. . .
"If you find yourself in that same predicament, consider these tips for a straightforward conversation that helps you break through that wall of hard feelings and misunderstandings."
I wish had the proverbial nickel for every participant in one of my sessions who has approached me after the program with a comment that began, “Have you got a minute for a question?
My boss and I just don’t get along. We need to have a conversation, but he/she…” From there, the story and details diverge . . .
Are you looking for a textbook with the perfect balance of timeless principles and cutting-edge practices? Excellence in Business Communication, 10th Edition, offers this perfect balance, because it helps students master the fundamentals of professional communication while also preparing them for the broader expectations they'll encounter in today's workplace. This video takes you step-by-step through the 30 elements included in this text that will help you become a better business communication instructor.
Excellence in Business Communication has been used by over 2 million students to help them master essential skills for succeeding on the job. This tenth edition extends that tradition by offering an unmatched set of tools that simplify teaching, promote active learning, and stimulate critical thinking
Have you vever been called thin-skinned or too sensitve?
Take Dr. Elaine Aron's self-test, Are You Highly Sensitive, to see if you're thin- or thick-skinned, and learn about the three common misconceptions about people who are highly sensitive.
The limbic brain plays a key role in all nonverbal communication.
"You can observe the limbic brain in action throughout the global workplace: An employee spots a friend and immediately her eyebrows raise and her eyes widen in recognition, a team-member reacts to distressful news by caving in his upper body and lowering his head, the winner of a conference door prize touches the base of her neck in surprise and delight, an executive’s lips compress when pressured to answer an unwelcome question. All of these nonverbal responses can be seen whether you are in Sao Paulo, Singapore or San Francisco."
Order an examination copy of a Bovee and Thill textbook.
Interrupting a conversation politely is a social skill that can be learned. No one wants to be interrupted; but if you have to, here's how to do it without being rude.
It is never easy finding yourself in a situation where you need to interrupt the conversation. Sometimes, your friends are talking among themselves and there is something you can't wait to tell them. Sometimes, others are dominating the conversation and you can't get a word in.
Whatever it is, sometimes you just have to. It may seem a little unusual, but the fact is there's such a thing as interrupting a conversation politely. . .
We. All nein to know these thingsb
A fascinating line of research has looked at how body posture, specifically "power poses," can be used to build a sense of strength and confidence in social situations.
The results suggest that a very simple strategy can increase your confidence in stressful situations such as job interviews, negotiations, or when meeting new people. . .
According to positive psychologists, saying "thank you" is no longer just good manners, it is also beneficial to the self.
To take the best known examples, studies have suggested that being grateful can improve well-being, physical health, can strengthen social relationships, produce positive emotional states, and help us cope with stressful times in our lives.
Say "no" the wrong way, and you'll lose a client for life. How to avoid that.
I recently addressed a group of customer-service representatives at a conference, and near the end of my speech, I joked that these must be good times for English majors. As someone who reads a boatload of rejection letters every day, I explained, I've noticed that they're getting a lot more creative. "Someone needs to write those letters," I added. A man in the back of the room laughed out loud. Later, he approached me and identified himself as a high-level executive for an airline. "Chris, you're right," he told me. "We are hiring more English majors. We want our rejection letters to look good!" . . .
Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results. Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being?
Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results.
Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being?
Prepare to flex a few facial muscles as you learn more about this evolutionarily contagious behavior. . .
Who delivers a message is sometimes more important than the message itself.
Think about meetings you lead, presentations you give, or announcements you make: Are you the right person to speak?
If your answer is based on some version of, "Yes, because I'm the one in charge," your answer is often wrong -- and your audience knows it. . .
Are you covering the right topics for your course to be considered up to date? For example, are you giving adequate coverage to social media and electronic communication? Find out now if your course measures up.
Business communication is undergoing dramatic change. Discover the 33 keys to teaching a modern business communication course, so that your students will be prepared for today's challenging workplaces.
Ever feel like you've gone and said too much? Again? Maybe you kill a joke or ruin a great moment.
Well, listen up. And shut up. Not many people know it but shutting up can be the trump card in a lot of situations.
Ever feel like you’ve gone and said too much? Again?
Maybe you kill a joke or ruin a great moment.
Shutting up helps you appear wise and avoid conflict. It can make someone reveal critical information. In general, it can make life easier which it turn makes you a happier person.
Here’s how and when to just shut up. . .
Finding the hidden patterns of conversation. ;
Learning how to read a room is incredibly difficult.
Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .