Empathy in the Workplace
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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
Curated by Edwin Rutsch
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Creative Morning - Empathy September 2015

Creative Morning - Empathy September 2015


As a speaker for Creative Morning's Grand Rapids, I spoke on the how we can apply our most human skill of empathy. This is presented through types of empathy applied to my work carried by an underlying story that follows me through my career.

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First rule in empathetic marketing: Know thy customer

First rule in empathetic marketing: Know thy customer | Empathy in the Workplace | Scoop.it
How to use empathy to connect and build relationships with customers?

To build and nurture those relationships with customers, you must first understand them—their hopes and dreams, fears and worries.


The more you understand them, the better service you can provide, and the more proactive you can be to ensure their needs are met. Use this time to gather feedback, talk to them, and develop strategies to improve and strengthen the customer experience.

As you move forward, use an empathy map and brainstorm with your team (include managers and shareholders as well) to devise ways you can bring more empathy to the table. During the brainstorm session, focus on the four aspects of the customer experience: feeling, doing, thinking, and seeing; putting yourself in your customer’s shoes.


By Brooke Cade

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Empathy: the Most Important Thing

Empathy: the Most Important Thing | Empathy in the Workplace | Scoop.it

Empathy is the most significant factor in relationships
Relationships are the most important things we have. Connections with our family, friends, coworkers, and spouses are the most valuable assets we could ever acquire, and they add more value to our life than any amount of money or success ever could.

The most influential element in forming relationships is not personality, nor similarities, nor attitude, nor initiative. The most significant factor is empathy.

Empathy is the most powerful tool we have, and the fundamental glue that binds people together.

Jake Newfield


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Effective Listening Skills

The most important skill you can develop as a sales person is the ability to listen and understand what your prospects are telling you. There are two forms of listening active and passive.


Most people develop lazy passive listening skills which mean they hear the words, don't process the aural sounds into understanding and follow through with feedback.

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Stanford Graduate School of Business : Jennifer Aaker: Power of Empathy

Stanford Graduate School of Business : Jennifer Aaker: Power of Empathy

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Branding Process - "Empathy" with Esteban Gonzales

This month’s session present the mentor Esteban Gonzalez who is a specialist for branding.

Understanding the clients through their behavior is not obvious and sometimes we need to investigate how they act in order to be part in their lives. In this video you will hear about the "Empathy process" of Esteban's' branding service, which he use to improve his customers revenue.



Empathy-Based Personas: Gaining a Deeper Understanding of Your Audience (Presented to Chicago Content Strategists) 


The Power of Empathy in a Big Data World (Presented to Chicago Interactive Design & Development Meetup Group)  




Innovative thought leader. Midwife to deeper and better consumer empathy, brand insights and creative ideas.

 

Brand Therapy is an insights, strategy and ideas boutique devoted to creating healthy, sustainable brand relationships. We help clients make better sense of their consumer research, establish a deeper empathy for customers, and develop authentic, profitable marketing platforms that delight and engage.

https://www.linkedin.com/in/est3ban

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The Key to Preventing Employee Turnover: Empathy

The Key to Preventing Employee Turnover: Empathy | Empathy in the Workplace | Scoop.it
Fostering an environment of empathy can facilitate a company culture that understands the needs of employees and that values employees. How does one go about being empathetic?


Many people will recognize empathy as “putting yourself in someone else’s shoes” and understanding the feelings of others. The ability to be empathetic bridges the gap between managing a company and managing relationships. Teamwork and empathy go hand in hand and a lack of empathy in management communicates disrespect and indifference to employees.

Just like technical skills, soft skills can take years to develop. Here are some helpful hints to start fostering a culture of empathy in your office


  • Ask Questions...
  • Listen...
  • Follow-up...


 By Simone Smith 

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What Role Does Empathy Play in Marketing?

Do you consider yourself an empathetic person?
Would you say your company is empathetic?

That will be a very strange question for many business owners.
Like "social", the word "empathy" doesn't seem to fit in the context of business.


As marketers, we spend a lot of time researching and analyzing data so we have the latest stats and tools with which to do our job.


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From The CEO’s Desk: The need for empathy in business

From The CEO’s Desk: The need for empathy in business | Empathy in the Workplace | Scoop.it
And this is where empathy comes in to the picture.

There are more than several critical success factors associated with running a business and managing and leading teams, but few would argue that among the most important is communication. And while most people would wholeheartedly agree that communication is at the top of the list, they haven’t a clue how to do it. It’s all about empathy.
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Why empathetic salespeople win more business - Denver Business Journal

Why empathetic salespeople win more business - Denver Business Journal | Empathy in the Workplace | Scoop.it
Why empathetic salespeople win more business
There are thousands of sales books, but few talk about empathy, which is one of the most important soft skills for a salesperson to learn and demonstrate.


Empathy is an emotional intelligence skill, defined as the ability to know what another person is thinking or feeling. It’s the ability to walk a mile in another person’s shoes. It’s an important skill for building long-term, meaningful business relationships. So why isn’t empathy studied or emphasized in most sales training courses or sales books?


Well, empathy just sounds a little too soft and touchy-feely. After all, aren’t the best sales producers hard charging and competitive? Yes — and they’re also empathetic. Because how can a salesperson influence another human being if he doesn’t know what that person is really thinking or feeling?

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Leadership Quality: Empathy

Leadership Quality: Empathy | Empathy in the Workplace | Scoop.it
Empathy is then demonstrated by listening, truly listening. That's where most of us struggle. Are you listening with your ears? What is being said and what tone is being used?


Is the response crafted so that the real answer is veiled for protection? Listen with your eyes. What is the person doing with his or her body while speaking?  UCLA Professor Emeritus Albert Mehrabian says the things we say account for only seven percent of the total message that people receive. The other 93 percent of the message that we communicate when we speak is contained in our tone of voice and body language.


Cindy Ponder

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The Empathic Leader: Enhance Morale and Increase Workplace Productivity

The Empathic Leader: Enhance Morale and Increase Workplace Productivity
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alessandrapirasdetorrens's comment, September 9, 2015 9:04 PM
Thank you for sharing. Everybody should read this. The workplace could be so much better.
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Should You Invest in Empathetic Consumers?

Should You Invest in Empathetic Consumers? | Empathy in the Workplace | Scoop.it

Creating a customer experience that is truly greater than the sum of its parts isn't always about promoting absolute value. More often than not, it's about nurturing the value of taking the producer's point of view.

The idea that empathetic companies - those that "step outside of themselves" and "walk in someone else's shoes" - are more successful and more likely to discover opportunities for growth isn't new. Ever since Dev Patnaik and Peter Mortensen wrote their bestselling book Wired to Care: How Companies Prosper When They Create Widespread Empathy, empathy has become an important management skill. If empathy yields benefits on the production side, what about the consumption side? In addition to fostering the empathetic company, should managers invest in empathetic consumers?


Markus Giesler

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Why "Empathy" Is A New Buzzword For Ford

Why "Empathy" Is A New Buzzword For Ford | Empathy in the Workplace | Scoop.it

Fast Company's Marcus Baram sat down with Fields to hear how the idea of empathy within the process helped steer Ford toward this new mission.



"as we are moving ourselves from a manufacturing company to a technology company and also going forward as a information company, as our vehicles become part of the internet of things. That term Empathy really hit home for me to really try to understand how consumers use a product."


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5 Experts Explain the Role of Empathy in Business

5 Experts Explain the Role of Empathy in Business | Empathy in the Workplace | Scoop.it

Last week I had the pleasure of speaking with five accomplished entrepreneurs. Throughout our conversations, one common theme stood out to me as a poignant aspect of all of their business philosophies: the presence of empathic communication.


Empathy, it appeared, was a driving factor that influenced the success and business relationships led by these five innovators. Here are the the five insights that I learned from our conversations about empathy in business...


Danny Wong, the cofounder of Blank Label, a luxury menswear company, taught me the importance of using empathy towards client...


4. Manage Empathically
Tim Askew is the CEO of Corporate Rain. Tim illustrated the importance of empathy in business management...

5. Be an Empathic Team Member
Justin Bariso, Founder and Principle at Insight, showed me the importance of empathy as a member of a team...

by Jake Newfield



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Why This Coding Bootcamp Is Teaching Empathy: more empathetic engineers are actually better at their jobs.

Why This Coding Bootcamp Is Teaching Empathy: more empathetic engineers are actually better at their jobs. | Empathy in the Workplace | Scoop.it
This Dev Bootcamp program aims to make the tech industry a friendlier place for women and minorities.


Engineering Empathy strives to give coders of all genders the knowledge and emotional skills to cultivate inclusive work environments.

The program consists of six core units: feedback and teamwork, diversity and allyship, resilience and the inner critic, empathy and authenticity, navigating difficult conversations, and team dynamics. ...


Plus, more empathetic engineers are actually better at their jobs. Research from the University of Georgia and the American Society for Engineering Education discovered that empathy helps engineers to develop a more “nuanced, critical understanding of the multiple perspectives that characterize contemporary engineering problems.”


 
by Rebecca Grant


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EMPATHY IS IMPERATIVE in an Organization

EMPATHY IS IMPERATIVE in an Organization | Empathy in the Workplace | Scoop.it

The importance of empathy in the workplace

By: DeLores Pressley


Empathy is the ability to experience and relate to the thoughts, emotions or experience of others. Empathy is more than simple sympathy, which is being able to understand and support others with compassion or sensitivity.


Simply put, empathy is the ability to step into someone else’s shoes, be aware of their feelings and understand their needs.


In the workplace, empathy can show a deep respect for co-workers and show that you care, as opposed to just going by rules and regulations.


An empathic leadership style can make everyone feel like a team and increase productivity, morale and loyalty. Empathy is a powerful tool in the leadership belt of a well-liked and respected executive.

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Empathy- The cornerstone of a healthy culture.: Empathy asks you to stop bouncing everything back to yourself in every moment.

Empathy- The cornerstone of a healthy culture.: Empathy asks you to stop bouncing everything back to yourself in every moment. | Empathy in the Workplace | Scoop.it

How can we enjoy ourselves without a culture of empathy in our workplaces? 


I think a lot of people think of empathy as a sign of weakness or something not valuable for " getting ahead " ?


Perhaps it is because empathy is one of the most mysterious interactions that a human being can have, and although it is available to all of us, we have to develop a certain courage and forgetfulness to engage deeply in it.


The courage to look at something in a new way, to feel or see without our usual lens, and the forgetfulness of our own self absorption, so we can become truly aware of someone else and their experience. 

Empathy asks you to stop bouncing everything back to yourself in every moment.  You stop constantly asking yourself  -  How can this benefit me or how do I use this to my advantage? 


David Frank Gomes

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Top 10 Skills You Need at Work That Have Nothing to Do with Your Job: 1. Empathy and Emotional Intelligence

Top 10 Skills You Need at Work That Have Nothing to Do with Your Job: 1. Empathy and Emotional Intelligence | Empathy in the Workplace | Scoop.it
Empathy is your most important skill, at work and at home. Empathizing with others will help you better understand the people around you, the needs of your customers, how to motivate others, and how to deal with conflicts with others.


The difference between knowledge and understanding is empathy. You can improve your empathy by learning to really listen and practicing trying to see things from others’ point of view.

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Why Is Empathy A Vital Skill For Leaders ?

Why Is Empathy A Vital Skill For Leaders ? | Empathy in the Workplace | Scoop.it

by Tracy Seed

Do situations arise at work that confuse the way you relate professionally and personally with your colleagues? Have you ever listened to a colleague


It seems that some of the reasons leaders fear being empathic, are because they are concerned about appearing weak or getting lost in the role of counsellor.


Transformational leaders understand that it is essential to feel the plight of others and also, to be able to make decisions that are not necessarily agreeable with some people in the organisation.


Empathic leadership means we consider the needs of those who will be impacted by our decisions and wherever possible, we include these people in the decision making process. This action requires skill, courage, compassion, focus and determination.

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Daniel Weber's curator insight, October 18, 2015 7:40 PM

I chose this resource because it focuses on taking a step back and looking at situations and people from other perspectives.  The video on different types of empathy also was informational.  I hope more people in all fields can apply these empathetic skills to improve their workplace environment.

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The 7 Habits of Highly Empathetic Women Entrepreneurs

The 7 Habits of Highly Empathetic Women Entrepreneurs | Empathy in the Workplace | Scoop.it
You probably hear the word empathy a lot. You probably also think it means, "the fact or power of sharing the feelings of another, especially in sorrow or trouble; fellow feeling, compassion, or commiseration." That's actually the definition of sympathy. So what exactly is empathy?

The dictionary defines it as: "the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another." In other words, empathy is walking a mile in another's shoes, or trying to understand the feelings and perspectives of an individual. It isn't pity or kindness, and it certainly isn't treating someone as you would like to be treated. "Do not do unto others as you would have them do unto you -- they might have different tastes," says George Bernard Shaw. Figuring out what those tastes are is empathy.


  1. Talk to people...
  2. Listen...
  3. Sharpen your communication skills...
  4. Share experiences...
  5. Make people #1...
  6. Cater to your customer...
  7. Develop an ambitious imagination...


Molly Reynolds

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Empathy Is Still Lacking in the Leaders Who Need It Most

Empathy Is Still Lacking in the Leaders Who Need It Most | Empathy in the Workplace | Scoop.it

Many people and a host of commentators instinctively recoiled at the callous management practices described in a scathing New York Times article last month about Amazon. So did Jeff Bezos, Amazon’s founder and chief executive. In a memo to Amazon employees, he wrote, “Our tolerance for any such lack of empathy needs to be zero.”...


For three years my colleagues and I at the University of Southern California’s Annenberg School for Communication and Journalism crisscrossed the U.S. and travelled to other nations asking business leaders what attributes executives must have to succeed in today’s digital, global economy...


Frankly, when empathy kept coming up in our research, I was surprised. All of the people we interviewed were serious business executives. Empathy was not the first virtue I associated with the rough and tumble of today’s highly competitive business world. I expected to hear about boldness, perseverance, and toughness.


by Ernest J. Wilson III



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