Confronting someone doesn't have to be a defensive maneuver or a counterattack.
A few words about empathyYou have to be clear. But there are two kinds of clarity. The first kind is easy: “I feel this way.” That’s clear, if somewhat unhelpful. The second kind involves a little more work: “I believe that you feel this way. But I feel this way.” That’s empathy. And empathy changes everything.
The whole idea of any kind of conflict management is to understand why the person is doing what they’re doing that’s driving you crazy,” Brett says. “You can often solve the problem or learn to tolerate it or generate a work-around.”
If you are a naturally empathetic person, please skip to the paragraph that starts with “Congratulations!” (Note: This paragraph does not exist.) If you are not a naturally empathetic person (like the author of this piece), let’s take a journey, shall we?