Empathy in the Workplace
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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
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(Empathic Leadership) Empathy Is the Hottest Trend in Leadership

(Empathic Leadership) Empathy Is the Hottest Trend in Leadership | Empathy in the Workplace | Scoop.it

According to the consultancy Development Dimensions International, roughly 20% of employers in the U.S. now offer empathy training for managers, a sizable increase from 10 years ago, reports the Wall Street Journal.

 

Listening and responding skills outranked all others in producing the most successful leaders, according to a DDI study of more than 15,000 leaders in 18 countries released earlier this year. The 10 top performing businesses from among the 160 included in The Empathy Business’s “Global Empathy Index” generated 50% more net income per employee than the bottom 10 performers.

 

Companies are responding by including empathy training for managers, teaching listening skills rather than the old-school, hard-charging intimidation tactics preferred by some bosses.

 

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How empathy and intellectual curiosity can shape your company’s future | SmartBrief

How empathy and intellectual curiosity can shape your company’s future | SmartBrief | Empathy in the Workplace | Scoop.it

Empathy promotes positive change

Empathy’s a soft skill, but we’re not talking about warm, fuzzy feelings (though I’m known as a hugger). Teammates who communicate sincerely and authentically can navigate thorny situations like Zen masters, and humans who feel recognized are more willing to do their part

 

 One study found that people are more efficient when they see their work’s positive impacts. We issue a monthly award to employees who deliver “raving fan” service to clients and colleagues.

 

 

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Join the Empathy Trainers Association - Now Forming

Join the Empathy Trainers Association - Now Forming | Empathy in the Workplace | Scoop.it

The Association For

  1. Empathy Trainers who have similar and common interests, activities and concerns about teaching empathy.
  2. Mutual promotion of the welfare of all it’s members.
  3. Protect and advance mutual interests.
  4. Set and maintain standards.
  5. Promote social, advertising and political action to get communities, organizations, businesses and government to support empathy training programs.
  6. etc


Benefits for Members

  • Access to training curriculum from other members.
  • Share training materials and resources.
  • A directory of empathy trainers that prospective clients can access. For Clients - If you're looking for a trainer you have a place to go 
  • Offer business support and leads to members. 
  • Discussion forums listservs.
  • etc

 

Links
Join us in forming the Empathy Trainers Association.
 

Google Group for Email Discussions 
An ongoing discussion list. 

Facebook Event
Sign up and invite friends. 

Facebook Group 
Group to for  discussions on Facebook

Shared Google Doc
For shared working space.

 

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(Empathic Leadership) The Secret to Being a Better Leader: See and Hear Others

(Empathic Leadership) The Secret to Being a Better Leader: See and Hear Others | Empathy in the Workplace | Scoop.it
Stop making this about you.

 

Team members led by empathetic managers — who listen, hear, and take in what others think and feel — work in more productive, innovative, and satisfying ways.

 

Empathy leads to power for many reasons. People who attend to others carefully are better able to resolve conflicts, and negotiate in ways that yield better outcomes for the parties involved. Empathy enables people to handle the stresses of social living better. For example, in one study, simply labeling an angry expression with the word anger — the most rudimentary act of empathy — reduced the activation of stress-related regions of the brain usually amped up by perceiving others’ anger.

 

Perhaps most important, carefully attending to others’ emotions conveys respect: People feel esteemed when they are heard and understood by others, and are more willing to be influenced by such people.

 

 By Dacher Keltner

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(Empathic Leadersip) Enhance Morale and Increase Workplace Productivity

Benefits of becoming an Empathic Leader:

  • Create a Compassionate Work Environment 
  • Get a 50% Increase in Productivity 
  •  Inspire your Employees to Perform Exceptionally Well 
  • Transform from being a mission-focused leader to a people focused leader who get results
  • Replace dominance with Empathy 
  • Create a Successful Team and Organization

 

 

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5 Surprising Reasons Compassion Is a Competitive Advantage

5 Surprising Reasons Compassion Is a Competitive Advantage | Empathy in the Workplace | Scoop.it

Here are five reasons to take a hard look at whether compassion is a missing ingredient in realizing your strategic competitive advantage:

  1. Compassion provides the lynchpin in high-quality service and brand loyalty...
  2. Compassion heightens employee engagement and commitment...
  3.  Compassion helps recruit talented people...
  4. Compassion fuels learning and innovation...
  5. Compassion fosters adaptability and change...

 

Monica Worline is a teacher, writer, and scholar 

Jane Dutton is the Robert L. Kahn Distinguished University Professor of Business Administration and Psychology at the Ross School of Business, University of Michigan,

 

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(Empathic Work) Dev Bootcamp | Engineering Empathy

At Dev Bootcamp, we focus on more than just the technical skills of being a programmer. We teach emotional intelligence and empathy to help you become a full package software developer.
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You Might Have Too Much Emotional Intelligence For Your Job - Forbes

You Might Have Too Much Emotional Intelligence For Your Job - Forbes | Empathy in the Workplace | Scoop.it
Let’s take empathy as a component of emotional intelligence. At first glance, it would seem like a really good thing to understand and share the feelings of others (i.e. empathy). And in a great many cases, empathy is a wonderful ability.

 

But imagine you employ a team of commission-driven cold-calling salespeople. Every day they face rejection, insults, and objections. A key to their financial and psychological survival is the thickness of their skin. These are people that need to withstand fifty angrily disconnected calls and still make the fifty-first call undaunted.

If they empathize too much with each person on their calling list, they might start to question the very nature of their job. ‘Am I really annoying when I call?’ ‘Maybe I shouldn’t interrupt people while they’re working.’ ‘I guess that I wouldn’t like these calls either.’

 

Mark Murphy

 

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(Empathic Marketing) Empathy Is Marketer’s Greatest Tool For Success

(Empathic Marketing) Empathy Is Marketer’s Greatest Tool For Success | Empathy in the Workplace | Scoop.it

Empathy Is The Antidote

The easiest thing you can empathize with is time. Everyone’s time is precious and limited. And data can prove that a 30-second pre-roll ad before a 1-minute video is just not a fair tradeoff at all. But you probably don’t need data to tell you that.

For Fenn, while the top-down approach can help us see what is working and how well something is performing, it also holds us back from innovating because we may stick to what has worked in the past. But just because something is working, do we really know if it is what consumers want, when they haven’t been given any other choices at all? If you were given the option to skip a pre-roll before viewing a video or piece of content, would you still have watched that ad? Probably not.

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(Empathic Work) Empathy at Work: Developing Skills to Understand Other People

(Empathic Work) Empathy at Work: Developing Skills to Understand Other People | Empathy in the Workplace | Scoop.it
Using Empathy Effectively

To start using empathy more effectively, consider the following:

Put aside your viewpoint, and try to see things from the other person's point of view.
When you do this, you'll realize that other people most likely aren't being evil, unkind, stubborn, or unreasonable – they're probably just reacting to the situation with the knowledge they have.

Validate the other person's perspective.
Once you "see" why others believe what they believe, acknowledge it. Remember: acknowledgement does not always equal agreement. You can accept that people have different opinions from your own, and that they may have good reason to hold those opinions.
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Empathy: One of the Keys to My Business Success

Empathy: One of the Keys to My Business Success | Empathy in the Workplace | Scoop.it
Empathy. It’s one of the biggest things to which I attribute my success. It’s the reason I believe that I am one of the great salespeople out there. What a lot of people don’t understand about empathy is that it’s not just about being caring, but it’s also the ability to understand people on a higher level. It has allowed me to easily create mutually beneficial relationships in both business and my personal life.

Sometimes being empathetic can be confusing. You might ask yourself, “Am I being empathetic because I care or am I being empathetic because I know being understanding will give me leverage in the situation? The answer is both. Being good is always the best option. But I’m not gonna lie either: giving a shit is a real thing and gives you the chance to make your relationships mutually beneficial.

 

Gary Vaynerchuk

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(Empathic Design) How Empathetic Design Gives Your Software Company A Competitive Edge - Forbes

(Empathic Design) How Empathetic Design Gives Your Software Company A Competitive Edge - Forbes | Empathy in the Workplace | Scoop.it
In my opinion, It’s not speed or expertise in the latest coding language that sets a developer apart from the pack. While those skills are important, a truly great developer is talented and empathetic.

 

Empathy isn’t just a buzzword I like to trumpet. Empathy is a concise and extremely potent business strategy, especially in the SaaS industry where everything is about the end user. Think about it: If you run a software company, and your customers don’t trust your product or don’t think you have their best interest in mind, you can delete everything else...

 

But, empathetic design doesn’t just pay you dividends when you come to the end product. Targeting empathy will also increase employee engagement.

 

 

Mike Kappel ,

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(Empathic Leadership) The One Value That All CEOs Need To Enshrine In Their Organization - Empathy is at the centre of everything that gets done in a company.

(Empathic Leadership) The One Value That All CEOs Need To Enshrine In Their Organization - Empathy is at the centre of everything that gets done in a company. | Empathy in the Workplace | Scoop.it

Most companies have corporate values. These are principles that guide the behaviour of employees. They spell out the dos and don'ts for employees and how they should behave internally and with external stakeholders such as customers, vendors and others in the community.

 

Globally, many companies are making an effort to embed a values-driven culture. They are spending a lot of money to make employees adopt these values so that it becomes a part of the organizational DNA.


While it's true that corporate values are determined by the organizational aspiration, the context in which it operates and what the leaders feel very strongly about, I believe that there's one value that every single CEO should adopt. This value is very relevant and has universal application across contexts.

I believe that empathy is at the centre of everything that gets done in a company.

 

DEBASHIS SARKAR 

 

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Companies Try a New Strategy: Empathy

Companies Try a New Strategy: Empathy | Empathy in the Workplace | Scoop.it
Corporate empathy may sound like an oxymoron, but more businesses are emphasizing the trait in developing managers and products. Cisco Systems Inc., Breakthru Beverage Group and Ford Motor Co., have invested in empathy training to improve management, retain employees, or guide design decisions.

Individuals who master listening and responding to others are the most successful leaders, and this skill outranks all others, concluded a study released this year by human-resources consultancy Development Dimensions International. The finding reflects assessments of more than 15,000 leaders in 18 countries. A 2011 study of 6,731 managers from 38 countries by the Center for Creative Leadership also uncovered strong performance by empathetic bosses, saying they " effectively build and maintain relationships."

About 20% of U.S. employers offer empathy training as part of management development, up significantly from a decade ago, estimates Richard S. Wellins, a DDI senior vice president. He expects that percentage will double in 10 years.
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(Empathy @Work) Companies Try a New Strategy: Empathy Training - Managers take lessons in listening; auto designers strap on an ‘empathy belly’

(Empathy @Work) Companies Try a New Strategy: Empathy Training - Managers take lessons in listening; auto designers strap on an ‘empathy belly’ | Empathy in the Workplace | Scoop.it

Corporate empathy may sound like an oxymoron, but more businesses are emphasizing the trait in developing managers and products. Cisco Systems Inc., Breakthru Beverage Group and Ford Motor Co., have invested in empathy training to improve management, retain employees, or guide design decisions.

 

EMPATHY EXERCISES
Tips for practicing empathy at work:

  1. Pay careful attention to colleagues’ emotions, not just their words
  2. Use phrases like “I hear that you’re feeling angry,” to recognize a person’s emotions without being judgmental
  3. Be authentic and sincere even when you disagree with someone’s feelings
  4. Use phrases that both acknowledge emotions and still hold employees accountable

 

By JOANN S. LUBLIN

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(Empathic Leadership) Empathy, Leadership & Performance | UC Berkeley Executive Education

InFocus podcast interview with Dr. Dacher Keltner. Dr. Keltner's research and new book, The Power Paradox, focuses on two questions. First is the biologica
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(Empathic Leadership) [Video] What role can empathy play in improving employee engagement?

(Empathic Leadership) [Video] What role can empathy play in improving employee engagement? | Empathy in the Workplace | Scoop.it
We examine the role empathy plays in improving employee engagement in this video with Amanda Wildman, Director of Emotionally-i-Fit and our former Head of Learning and Development.

 

Now empathy, if you think about that in the context of leadership development is a critical part of that:

  • Being able to manage conflict
  • To resolve challenges in the workplace
  • Identify the needs of other people
  • To be able to listen 
  • To be able to walk in their shoes

It's a really important part of emotional engagement.

 

Amanda Wildman

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(Empathic Leadership) The Importance Of Empathy In Leadership

Empathy is a must-have skill for leadership in the workplace. https://www.surepeople.com/ Devin Singh, assistant professor at Dartmouth College and previou
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(Empathic Leadership) There is no true leadership without  empathy 

(Empathic Leadership) There is no true leadership without  empathy  | Empathy in the Workplace | Scoop.it

One of the qualities that is least discussed when it comes to defining a great leader is empathy. Many other aptitudes such as determination and intelligence are often linked to leadership to the detriment of softer skills such as the one discussed in this article, namely empathy.


In simple terms, empathy means: “putting yourself in the other person’s shoes” or “seeing things through someone else’s eyes.”

A formal definition of empathy is the ability to identify and understand another’s situation, feelings, and motives. Basically, it’s our capacity to recognize the concerns the people around us have and interpret their actions accurately.

Agata Pelagia

 

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(Empathic Work) Finding your empathy in the business world: Empathy as a business tool

(Empathic Work) Finding your empathy in the business world: Empathy as a business tool | Empathy in the Workplace | Scoop.it

Often confused with pity, empathy might sound like a soft, fuzzy emotion that drains us of time and energy. Actually, it's quite the contrary -- it's an incredibly valuable tool for today's leaders. Brene Brown, a well-known sociologist and the author of "Daring Greatly," says empathy involves connecting with the emotion someone is experiencing, not the event or circumstance.

 

"It's simply listening, holding space, withholding judgment, emotionally connecting and communicating that incredibly healing message of 'You're not alone,'" Brown writes.

I knew my response in Haiti couldn't just be about the damage of the earthquake itself; it had to be about resonating with the feelings of hopelessness my team was experiencing. Empathy is useful not only in natural disasters but also in healing wounds associated with difficult business situations.

 

Mina Chang 

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How to Negotiate Situations That Feel Hopeless:  How does empathy actually benefit the empathizer in negotiations?

How to Negotiate Situations That Feel Hopeless:  How does empathy actually benefit the empathizer in negotiations? | Empathy in the Workplace | Scoop.it
Q: You write about empathy, noting, “The mistake people make is to think that empathy is what you use when you want to be nice.” How does empathy actually benefit the empathizer in negotiations? And can empathy be learned?

A: Empathy is about understanding, as well as possible, the interests, constraints, alternatives, and perspective of the other parties. This is not about being nice or generous—empathy is essential for achieving your own objectives in the deal.
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What's Empathy Got To Do With It?

What's Empathy Got To Do With It? | Empathy in the Workplace | Scoop.it
While empathy is a right brain activity, it is far from being a touchy-feely topic. At its core, empathy is the oil that keeps relationships running smoothly.

 

The fact that empathy is an important component of effective relationships has been proven: In studies by Dr Antonio Damasio (outlined in his book: "Descartes' Error: Emotion, Reason, and the Human Brain"), medical patients who had damage to part of the brain associated with empathy showed significant deficits in relationship skills, even though their reasoning and learning abilities remained intact.

Indeed, empathy is valued currency. It allows us to create bonds of trust, it gives us insights into what others may be feeling or thinking; it helps us understand how or why others are reacting to situations, it sharpens our "people acumen" and it informs our decisions.

 

 

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Empathy is a very powerful business advantage…Seal every sale with your heart!

Empathy is a very powerful business advantage…Seal every sale with your heart! | Empathy in the Workplace | Scoop.it
It’s the companies that provide empathy training for their staff and their leaders that separate themselves from the rest.

 

“At its very heart, a business is the beauty of bringing together people and things to make the community better off—these are the businesses we admire. Empathy is the one tool that makes it all happen.” Forbes Magazine

 

“Numerous studies have linked empathy to better business results. They correlate higher empathy levels with increased sales, better performance by managers of product development teams, and improved productivity in diverse workforces. It is increasingly common to see such business terms as empathy marketing, empathy selling and user empathy become part of everyday business vocabulary.” The Consortium for Research on Emotional Intelligence in Organizations

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(Empathic Leadership) Empathy: Why Some Work Groups Thrive While Others Falter 

(Empathic Leadership) Empathy: Why Some Work Groups Thrive While Others Falter  | Empathy in the Workplace | Scoop.it

Empathy turned out to be the most important of the five attributes.

“Frankly, when empathy kept coming up in our research, I was surprised,” Dr. Wilson wrote. “All of the people we interviewed were serious business executives. Empathy was not the first virtue I associated with the rough and tumble of today’s highly competitive business world. I expected to hear about boldness, perseverance, and toughness...

 

“The paradox, of course, is that Google’s intense data collection and number crunching have led it to the same conclusions that good managers have always known. In the best teams, members listen to one another and show sensitivity to feelings and needs.”

 

the best performing groups exhibited three key characteristics: Higher empathy. Members scored higher in social sensitivity. That is, the ability to read each other’s emotional states as measured by the Reading the Mind in the Eyes test 

 

ByIRVING WLADAWSKY-BERGER

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(Empathic Leadership) The Hard Science Behind Soft Skills

(Empathic Leadership) The Hard Science Behind Soft Skills | Empathy in the Workplace | Scoop.it

Only 11 percent of senior leaders are effective at displaying empathy and maintaining other’s esteem.

3. Empathy is the linchpin soft skill.

Of all the leadership soft skills, empathy is arguably the most critical. In his book “Empathy: A Handbook for Revolution” author Roman Krznaric said empathy “is not just about seeing things from another perspective. It’s the cornerstone of smart leadership.

 

The real competitive advantage of the human worker will be their capacity to create relationships which means empathy will count more than experience.”

Using the DDI database on new frontline leaders, we correlated the effect of each interaction skill on overall assessment performance and each of four leadership tasks. Empathy was the most foundational soft skill, with the largest positive relationship across the board, followed by encouraging the involvement of others.

 

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