Considering that the website is the main way that the township communicates with residents, it is crucial that its usability be improved. As Peter Drucker, who was arguably the world's greatest management consultant, famously said, “If you can’t measure it, you can’t improve it.”
It just so happens that Google Analytics is one of the best tools available to “measure” the usability of websites – and it’s freely available. All that is required is a Google account and a special code to be inserted in every page, both of which are currently in use by the township.
This issue was taken up recently by the revamped Newtown Township Technology & Communications Committee (T&CC), which requested a whole slew of analytics data. In response to that request, Beth Leone, Newtown Township Technology Director, ran Google Analytics on the township website for the period of Apr 1, 2021 through Sep 20, 2021. Several Reports were generated, which you can find in my DataBank.
This is my personal preliminary, non-expert analysis of the data submitted to the T&CC. A more definitive official report will be made in by T&CC experts in the near future and presented to the Board of Supervisors.
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