MobileWeb
18.2K views | +6 today
 
Scooped by Brian Yanish - MarketingHits.com
onto MobileWeb
September 3, 2012 8:23 PM
Scoop.it!

Retailers Make M-Commerce Gains

Retailers Make M-Commerce Gains | MobileWeb | Scoop.it

A recent IBM benchmark report showed that mobile commerce accounted for 15% of all online sales in the second quarter, up from 8% a year earlier. One factor behind that increase could simply be that more retailers now offer their own apps. A new study from cross-channel marketing specialist CrossView shows that more than half (56%) of retailers have shopping apps, up from just 12% in 2011.


That finding is part of a broader analysis of retailers' operations and marketing in-store, online, through call-centers and mobile in 2012, compared to last year. Based on their capabilities across each of these areas, CrossView also rates the top retailers based on a mystery shopper approach. Embattled Best Buy again receiving the top score this year. Burlington Coat Factory finished at the bottom of the 26-store ranking.


Aside from the big m-commerce push, the study found that retailers overall made solid, if not dramatic, improvements in cross-channel efforts in 2012. Among the upgraded areas:


*92% of retailers enabled social sharing online in 2012, up from 88% last year.


*79% offered the same marketing promotion across all touchpoints, up from 65%.


*72% offered ratings and reviews online -- a 39% increase.


*78% showed estimated shipping charges online, up from 36%.

No comment yet.
✖

Need a website that's mobile friendly?

Contact us today for a free quote.
* Mandatory fields