The IKEA Family program has been available in other countries for several years, but was not launched in the U.S. until last year. Mobile is a key part of the strategy, with employees using in-store tablets to sign-up new customers and IKEA sending out SMS alerts to keep consumers updated on new products.
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Scooped by
Brian Yanish - MarketingHits.com
onto MobileWeb May 22, 2012 8:37 AM
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