Did you know that once you have established yourself as a trusted ecommerce platform, making more than 10 sales per day, about 60% of your efforts need to be directed towards customer retention?
Not only does retention cost less than acquisition, it also enhances profitability. According to Bain and Co., increasing customer retention rates by just 5%, increases profitability by 25%-95%. Additionally, according to KISSmetrics, the global average value of each lost customer is about $243. That is definitely a huge hole in the pocket.
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Scooped by
Brian Yanish - MarketingHits.com
January 28, 2016 5:40 PM
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