It wasn't so long ago that social media analytics meant looking at one-off engagements—fans, followers, likes—and using this info to make major campaign decisions. That was the first generation of social marketing. Today, we're entering the third generation, and the landscape has never looked more exciting.
The realms of both digital marketing and customer care have moved beyond the Web to social media, and marketers have incredibly advanced technologies at their disposal. Business leaders are asking for ROI and getting it thanks to social data. Likewise, crises can be detected—and averted—before they spin out of control. This is why tomorrow's CMO is today's digital marketer.
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