Customer service in tourism
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Customer service in tourism
Psychology, technology, strategy ...
Curated by Leona Ungerer
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Scooped by Leona Ungerer
July 31, 2017 1:31 AM
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How travel websites bully us into booking online

How travel websites bully us into booking online | Customer service in tourism | Scoop.it

"The University College London study shows sites are using psychological tricks to increase sales. Messages like 'Hurry, only 3 seats left' led to a 4.7 per cent increase in bookings ..."

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Scooped by Leona Ungerer
April 11, 2017 12:27 AM
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More than 200 travel websites are misleading consumers

More than 200 travel websites are misleading consumers | Customer service in tourism | Scoop.it

"The European Consumer Protection Cooperation said 235 websites it looked at would need to change the way they advertised holiday deals ..."

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