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Scoop.it!
Customer journey mapping an assortment of case study's and templates. How to start with customer journey mapping. Via Michael Sabah, Marc-Andre Berclaz 
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Scoop.it!
From
gigaom
It’s not uncommon for designers to confuse a beautiful looking product with one that works beautifully. A great technique for creating smarter, better products is to approach them using story-centered design.
GplusSage's curator insight,
April 17, 2013 7:42 AM
I love to tell a story, so this is an important way to who people your product doing just that. |
