Good Communication Requires Experimenting with Your Language | Communicate...and how! | Scoop.it

Consider a delinquent taxpayer who receives one of the following two letters in the mail:

Letter 1: We are writing to inform you that we have still not received your tax payment of $5,000. It is imperative that you contact us.

Letter 2: We are writing to inform you that we have still not received your tax payment of $5,000. By now, 9 out of 10 people in your town have paid their taxes. It is imperative that you contact us.


Via The Learning Factor