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A common scenario most marketers find themselves in is how to be relevant to a buyer's stage when you don't know their stage. This is the case when a marketer comes back from a trade show with a .csv list, for example, or is given a cold database without any behavioral information. The 3-2-1 theory is a technique used to solve this issue by helping us to quickly and easily identify a buyer's stage.
The 3-2-1 technique is based on the idea of limited engagement time. If we understand the closer a lead is to sales-ready, the less time we will have to engage with them, then we should look to approach these leads first. Failure to do so will result in us waiting a period of time, in which those leads will already have passed us by. This is why the technique is called "3-2-1," because our first engagement is going to be directed to the stage with the highest value, and the least amount of time to derive that value.
To begin, you will be marketing to the entire database, with a hyper-targeted email to stage three prospects. It will have a subject line tailored to stage three prospects, and content for stage three as well. It will not have any other content for any other stage. We will then wait a period of time before sending a second email targeted to stage 2 prospects, following the same guidelines, and finally a third email to stage 1.
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