Intermediate/ Digest...
CRM giant Salesforce, which has aggressively moved into the marketing technology and social spaces in the past three years by buying Pardot, ExactTarget, Radian6, and BuddyMedia, announced today that it is combining its two previously acquired social technologies together to create one uber-suite for social, to be called Social Studio.
“We rebuilt the whole product — it’s enterprise-scale, but simple as Facebook,” Lazerow told me. “This is the only social platform for social listening, and engagement, and analytics, and marketing.”
As you’d expect from Salesforce, the tool is enterprise-scale, with the ability to assign and manage social media users in multi-brand, multi-location, and multi-country scenarios, monitor content, and add workflows and approvals. It has a unified content marketing calendar that shows all upcoming content, and natively integrates with content discovery platforms like Kontera, Trendspotter, and Rallyverse, so you can simply find a piece of hot trending content, attach your messaging or twist to it, and schedule it for publication. It also has built-in macros to automate common tasks, and as many features as you’d expect from the love-child of two large, mature, and respected social tools.
The challenge for Social Studio, now a key part of Salesforce’s ExactTarget Marketing Cloud, will be to prove that it’s better for enterprise than HootSuite, clearly the current leader in the space. While other solo competitors such as Spredfast, Expion, Sprinklr, Hearsay nip at its heels, HootSuite’s 7-8 million users and its $165 million war chest are pretty well unmatched by anything except, perhaps, what the other major marketing suites from Adobe, Oracle, IBM, and others can put together.
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This is significant for Hootsuite and for the B2B sales marketplace: an application from the leading social monitoring and management company that is focused on social selling.
RYZZ: It’s a new approach to MarTech for B2B Marketers.
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