Digest...
Salesforce ExactTarget Marketing Cloud launched Journey Builder in July to help marketers create a complete customer experience across Web, social and mobile channels.
Journey Builder for Apps extends this capability by enabling marketers to deliver automated custom content and messaging—including emails, targeted ads, push notification and SMS—via apps. The sending of content can be triggered by data like, for example, a customer's physical location or app usage.
Salesforce said the tool lets marketers create specialized customer Journey Maps, which can send personalized information to customers based on actions they take in apps, on websites or through other digital interaction with a brand. Companies can set up wait times and custom triggers to leverage real-time data across sales, marketing, service and communities. Pre-built journeys templates can also assist marketers in on-boarding new app users by creating good first experiences.
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