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Here are some predictions to ponder as we ride into the year of the horse:
Marketers will stop talking about Big Data and start acting on it.
Engagement will become more important than "response" in any one channel.
From an email perspective, engagement will increasingly impact inbox placement (already a major driver of filtering algorithms at the major mailbox providers), which will in turn tie back to brand reputation. In other words, where you land in the inbox is how your brand will be perceived by your customers.
Wider adoption of HTML5 will make the inbox its own "screen."
The inbox will no longer be a place to navigate away from. Landing pages will be less relevant and video in email will become commonplace as part of the inbox experience. According to a recent study by Email Monks, 58 percent of users can now see HTML5 video in their inboxes. As for what kind of videos to feature, training courses and product demos were rated the most effective, but expect to see more customer testimonials and contest-related videos.
Your privacy policy will directly impact your brand's reputation.
Consumers are also becoming savvy enough to recognize that their personal data is an asset to be protected - an asset whose mistreatment has severe repercussions for your brand's reputation.
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