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People often ask me, “Will customer reviews help or hurt my business?” Several months ago, I advised readers not to panic over customer reviews and to claim their accounts on Google Local, Yelp, and other sites that list businesses and accept reviews. Since then, I’ve come across a mix of opinions regarding customer reviews, and I still think that good, honest businesses benefit from reviews, even if they aren’t always full of praise.
Recent research shows that consumers who post reviews not only refrain from being overly negative, but want reviews to be balanced and informative. This is really good news for honest business owners like you....
The good side of online reviews in comparison to the bad trip advisor ones. It shows how hotels can benefit from online reviews and how they can respond to the negative ones. Creating a honest balanced online presence rather than a negative one. Rather than posting reviews that are all negative and that take 6 good reviews to get your good online presence back.