Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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FTC busts ADT for using bloggers to lie to you. The punishment is excellent | Andy Sernovitz

FTC busts ADT for using bloggers to lie to you. The punishment is excellent | Andy Sernovitz | Public Relations & Social Marketing Insight | Scoop.it

The FTC announced on Thursday that it has caught ADT paying bloggers for endorsements (on blogs as well as national TV/radio) and not disclosing it.


Folks, the rules and the law on social media ethics are clear, as I’ve been sharing for years.More here.


In addition to ending the program, ADT will now be required to get a signed confirmation that a blogger has reviewed and understands their disclosure requirements — from every blogger they work with, for the next 20 years.


How awesome of a punishment is that?

Jeff Domansky's insight:

The FTC gets serious about enforcing social media ethics and disclosure.

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Brands Mess Up in Social Media | Digiday

Brands Mess Up in Social Media | Digiday | Public Relations & Social Marketing Insight | Scoop.it

Domino's and Bank of America show that having humans handling social media doesn't mean they'll act human.


Last week, Domino’s stepped in it on Facebook. A customer took to the brand’s Facebook page to compliment the chain, which then responded with a rote “Sorry for your bad experience” response. Digiday, along with others, covered the snafu, which appeared to point out the perils of relying on automated responses in social media.


And yet the error was actually a mistake made by a human, according to Domino’s. In much the same way as Bank of America screwed up last month by having a social media team sounding a lot like robots, a Domino’s employee mistook the compliment for a complaint. The employee then, it would appear, gave the default response for social media complaints. Domino’s, to its credit, tried to regain its footing by taking it in stride. The rub with brands in social media is that they’ll need humans, who are prone to make mistakes....

Jeff Domansky's insight:

Several recent good case studies on social media missteps, why automation work and how humans still need to engage properly.

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"People find it hard keeping up with their neighbours' lifestyles" says loans company

"People find it hard keeping up with their neighbours' lifestyles" says loans company | Public Relations & Social Marketing Insight | Scoop.it

Today’s generation is more obsessed with materialism and consumerism than ever before. This much, we know - it’s one of the truisms of our age, not least because of the unquestioning way the media parrots this very message on a regular basis. See, for example, the Daily Mail, July 23rd...

 

Of course, regular readers would have spotted that the ‘study’ was conducted by savviloans.co.uk - a personal loans company, who you might argue have a strong commercial incentive to emphasise the importance of keeping up with our neighbours, and buying things we can’t afford.

A quick google for ‘savviloans.co.uk press release’ finds us the source of the story - it really is that simple....

 

[Ah yes, churnalism. Arghhhhh - JD]

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RepMan: How would you repair Prisoner 05A4820’s reputation?”

Guess what iconographic villain of greed and wretched excess may be seeing the light of day as soon as this August? None other than Prisoner 05A4820 himself! What's that, the number doesn’t ring a bell?

 

Then, try this on for size: Dennis Kozlowski, or ‘Koz’ as his fellow inmates call him, may soon be reentering mainstream society.

 

Next to Ken Lay and Jeff Skilling (a.k.a. the Hitler & Goebbels of corporate greed), Dennis Kozlowski was the poster child for living large and milking a company dry. To refresh your memory, Kozlowski was convicted in 2005 of grand larceny, conspiracy and fraud for, as The New York Times put it, ‘…essentially using Tyco as his own piggy bank, replete with outsized bonuses.’

 

Koz was the guy who reigned supreme from a palatial, 13-room palace at 980 Fifth Avenue that featured a $6,000 shower curtain, a $15,000 umbrella stand and the occasional Monet or Renoir painting. He’s also the dude who feted his wife to a truly bacchanalian, Roman orgy-type of birthday party on a Greek Island (all at company expense, thank you very much)....

 

Assuming this real life Gordon Gekko of greed does see the light of day, how would you help him rehabilitate his tattered image?...

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Lessons Learned from CEO's Painful Email Meltdown

Lessons Learned from CEO's Painful Email Meltdown | Public Relations & Social Marketing Insight | Scoop.it

It's the golden rule and the core of all communications etiquette: If you can't say something nice, don't say anything. On Tuesday, Kelly Blazek, who runs the Cleveland Job Bank, learned that lesson the hard way when her email smackdown of a young job seeker named Diana Mekota, who contacted her through LinkedIn, went viral.


"Love the sense of entitlement in your generation. And therefore I enjoy denying your invite," read Blazek's poison pen letter, in part. "You're welcome for your humility lesson of the year. Don't ever reach out to senior practitioners again and assume their carefully curated list of connections is available to you, just because you want to build your network."


Mekota posted the complete email on Reddit, Imgur, and Facebook, along with these comments: "Guess us twenty somethings should bow down to senior professional because clearly we have nothing to offer," and "Let's call this lady out." From there, it was like a torch thrown into a desert of parched tumbleweeds...

Jeff Domansky's insight:

What reasonable CEO would respond in such a mean-spirited way to a young student looking for a job? Obviously, on LinkedIn all she had to do was delete the request. To go farther was just incomprehensible. As reported later in the story this was not the first instance her insensitivity. What a tinpot despot!

Vicky Dobbin's curator insight, March 1, 2014 12:54 PM

Add to the fact that she didn't realize the bitchy response would be shared, and I'd call her incompetent.

aanve's curator insight, March 1, 2014 10:07 PM

www.aanve.com

 

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8 of the Biggest Marketing Faux Pas of All Time

8 of the Biggest Marketing Faux Pas of All Time | Public Relations & Social Marketing Insight | Scoop.it

...What happens to those companies that make mistakes on a much greater scale and cost their company millions in clout or (gulp) dollars? They go down in history as the biggest marketing mistakes of our time. It's hard to move on when you're being cited as the example of what not to do, huh? We looked into the biggest mistakes from many popular brands -- but glossed over any smaller companies because we don't want to hurt the little guy ;-) Keep reading for a little entertainment, and some reminders of what you should never do to ensure you don't repeat these mistakes yourself....

Jeff Domansky's insight:

Enjoy reading through some of the worst marketing mistakes big brands have made. Classic PR fails at that too...

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PR Dummies: How the Big Deals Get Done

PR Dummies: How the Big Deals Get Done | Public Relations & Social Marketing Insight | Scoop.it
Public relations encompasses a multitude of skills: audience analysis, persuasive communication, business savvy. There are those who do all of these things poorly.

 

These are the PR Dummies. The dumbest of the dumb, every week.

 

How do acquisitions for companies worth hundreds of millions of dollars get done? Generally not through unsolicited emails to the "tips" line of one of that company's media properties. Although you never know....

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