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There’s nothing more elating than that feeling after getting a new client, but what about maintaining that happiness in your clients beyond the first win?
One of the cornerstones of my coaching approach is creating a clear plan to keep your clients happy. An unhappy client is not just bad for your bottom line, it also saps your positive energy out of the business as you have to focus on repairing the relationship so they don’t go somewhere else.
Via Daniel Watson
It's always all about the customers....